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Extended Stay America - Houston - Galleria - Westheimer
Ranked #242 of 506 Hotels in Houston
Houston, Texas
1 review
“Good overall deal”
Reviewed 24 May 2013

Good value for money and very homely hotel at great location (just across the Galleria Mall). The hotel is ideal for a short/long trip to Houston. The rooms are clean, staffs are courteous (specially Courtney & Tiffany who makes every attempt to make your stay comfortable), wi-fi works fine & you get a grab-a-go breakfast all in deal. I have been staying at this hotel since Mar and would highly recommend if you want to stay in mid of the most happening place in Houston outside downtown.

Room Tip: Good sunlit view from the west facing rooms
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanjuS25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 28 May 2013
Thank you so much for sharing your experience with us. I'm glad that you found us to be a good place to stay for either short or long trips to the Houston area. As well, it is great to read that you enjoyed your spacious, clean room as well as our friendly staff, especially Courtney and Tiffany. The staff and I have found it to be a true pleasure having you visit with us!

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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English first
1 review
Reviewed 21 May 2013

Tiffany is the greatest. She is a very cheerful and bright person who makes our day each and every time we see her. Courtney is a great morning person who really helps get the day started. The housekeepers have done a great job and it has been a pleasure to be here. All the staff is friendly and the coffee is always hot. I have stayed on several occasions and each and everyone was a pleasure.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CamP93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 23 May 2013
Thank you for taking the time to write a review of your stay. We are very pleased to know that you have stayed with us on several occasions. As well, it is extremely rewarding to hear that Tiffany's cheerful and bright personality makes your day every time you see her. As well, that Courtney really helps to get your day off to a great start in the mornings. Both of them, along with the rest of the staff, truly enjoyed having you stay with us!

Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
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Bergen, Norway
1 review
Reviewed 21 May 2013

This is the worse hotel we have ever styed in.
The kitchen was dirty and inadequate. The fridge was so loud we could hardly sleep, the bathroom was so worn the cranes leaked all the time.
From the aircondition we noticed ants, and twice we had to kill some cockroaches.....disgusting.

When we booked the hotel we asked if the double bed was big enough for two teenage boys and they confirmed it was, but for 10 days they hardley slept at all because of hard and narrow bed.
They are surpose to cleen the room once a week, and the day they should cleen ours they came late afternoon to do the room and we had to sit outside the hotel and wait....alle other hotels they cleen the room in the morning.

I will show all of you some pictures in a few days so you know what I mean.....waiting for my computer :)

Room Tip: Do not choose this hotel !!!!
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  • Stayed May 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Siv J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 23 May 2013
I received a copy of your review, and wanted to take a moment to personally respond. The issues you described with the level of cleanliness in your room, the bedding being uncomfortable and the refrigerator being loud is unacceptable. I sincerely apologize for your experience. The staff and I have reviewed your remarks and are focusing on improving our processes so a situation like yours is not repeated.

Our team is committed to satisfying our guest, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at hgl@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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Travellers are raving about these Houston hotels

Lagos, Nigeria
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 May 2013

Good value for money and very homely. The location is right close to the Galleria and the other high class hotels.The hotel is ideal for a business trip to Houston. The wifi works perfectly, the rooms are clean but you will miss on the staff as they are virtually invisible. I have been staying at this hotel every April/May when I am in Houston Tx for the OTC nad have not really had a major issue with y stays - its come easy - go easy

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PABIEKUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 14 May 2013
Thank you for taking the time to write a review of your stay. It was disheartening to read that the staff were not readily available when needed; however, I am so glad that you enjoyed our free WiFi access and you found your room to be clean.

Thank you again for your review. It would be our pleasure to host you again in the future!
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Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
Reviewed 13 April 2013

The hotel is the perfect area of uptown, but the facility can use some serious updating. The carpet is nasty and smells old. I have experienced no hot water 2 days in a row, my co-worker had bugs, and now items have been stolen from the room.

  • Stayed February 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 19 April 2013
Thank you for your recent review of your stay. I am sorry to hear that you had no hot water for two days and that your co-worker cleanliness issues with their room. I apologize as well for the state of your room's carpet. The staff and I are working to address these issues by having maintenance check-out the boiler to ensure it is working correctly and the entire staff is doing a spring cleaning of the property, helping to ensure clean rooms for all our guests to enjoy.

I sincerely apologize that you have some missing items from your room now, please contact me directly at gmartinez@extendedstay.com so that I may look into that issue more closely and address accordingly. Thank you very much for bringing this to my attention and look forward to hearing from you and I do hope that you will give us the opportunity to provide you with a better stay next time.
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New Orleans
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 April 2013

the bad: after reserving a non-smoking room, even with a copy of my reservation as proof, they gave me a smoking room! Their explanation was that they must have overbooked their nonsmoking room. They charge for fax services. There was an annoying noise from the bathroom that we coulndt find the source. My bedside lamp was broken. NO HAIRDRYER! The stopper in the bathroom sink was missing. The window unit ac was loud. The mattress was ok but the pillows were flat and had no support. I did not sleep well.

the good: The airfreshner in the smoking room did a good job neutralizing the smoke odor but omg, it reeked of airfreshner scent (sweet, fruity). Some people may like that, but I dont. But then again, I guess smelling that is better than smelling smoke. the full functional kitchen came in handy especially when we brought back leftovers and when we ordered in pizza. Free parking. Good breakfast, awesome front desk service despite the reservation mess up.

Overall it is ok. You get what you pay for.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank nola920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 14 April 2013
Thank you for taking the time to write a review about your experience with us. I am sorry to hear that there was a mix up with your reservation at check in and the issue with the lamp, a/c, sink stopper, pillows and that we did not provide you with a hairdryer. On the other hand I am glad that you enjoyed the convenience of the kitchenette in your room and the customer service provided by the staff. Please allow us to make it up to you by offering you a night stay certificate for the inconveniences, please send me your contact information to gmartinez@extendedstay.com Thank you again for the review and I hope that the issues do not deter you from staying with us in the future.
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Denver, Colorado
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 April 2013 via mobile

Stayed here for a week in March for work. Pros: free wifi, coffee in the morning and Showtime. Next to CVS. Cons: non-smoky room smelled smoky, blanket had big hole (they replaced) and found gum on nightstand in middle of night (they cleaned next day). Overall what I expected.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarad21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review, 8 April 2013
Thank you for staying with us for a week in March and taking the time to write a review of your stay. I am glad that you enjoyed our free Wi-Fi, morning coffee, Showtime channel and that we were close to CVS. I am sorry that your room smelled of smoke, the blanket had a hole in it and that you found gum on your nightstand but that everything was taken care of for you with the new blanket and the room cleaning. Thank you again for the review we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Property: Extended Stay America - Houston - Galleria - Westheimer
Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #242 of 506 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
Reservation Options:
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