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“Dated fittings, noisy aircon”

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Drury Inn & Suites Houston Near The Galleria
Ranked #101 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 3 May 2014

Great staff, friendly and efficient, but the whole place needs a refurb. Even though I had a non-smoking room, the scent of stale cigarettes hung in the air because the carpet and curtains had absorbed so much smoke over the years.

The air-conditioning unit was extremely old and noisy, kept me awake.

They need to refit this place to keep it up to scratch with modern standards.

  • Stayed: April 2014, travelled on business
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Thank tan0rexic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Houston Near The Galleria, responded to this reviewResponded 16 May 2014

Thank you for taking the time to share your review on TripAdvisor. We appreciate the kind words regarding our staff and service that you experienced at our hotel. I have shared your observations of the guest room with our Management team and team members. We will use your comments to help improve our product and services. We value your feedback and will definitely do our part to continue providing you with a great Drury experience.

Thank you,
Jose Miranda

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130 - 136 of 241 reviews

Reviewed 4 April 2014 via mobile

I was in Houston for my annual checkup at MDA. My mom and I had an early flight and arrived at the hotel 9:30 am. We were pleasantly surprised when Mary and general manager Jose promptly told us we could check into our room and insisted we eat breakfast before going to our room to relax! The hotel lobby and room was clean and comfortable. The room was spacious and offered a refrigerator. The hotel offers a very nice breakfast and evening snacks including adult beverages as well as soft drinks and popcorn until late evening. I cannot stress how incredibly friendly and helpful every staff member that we encountered was. If only all the hotels had staff that provided this exceptional service! This hotel is close to the Galleria Mall. I would recommend to eat at Pappisitos, Pappdeauxs and the Cheesecake Factory. This will be my hotel of choice when returning to Houston. My only recommendation would be for the hotel to offer van service to MDA, mall and other places within an acceptable radius. Many hotels in the area offer this. This hotel offers great rates for MDA patients.

Stayed: March 2014, travelled on business
2  Thank Allstarbaseballmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

I was in Houston for business in the Galleria area, and stayed at this hotel for 2 nights. I did not get to partake of the breakfast buffet, as breakfast was provided at my meetings, but from all appearances it looked good. The staff was friendly and helpful with restaurant recommendations, and the check-in and check-outs were quick and efficient. My room was clean and was of more than adequate size. I liked the fact that there was a shower gel, shampoo, and conditioner dispenser in the shower instead of getting those little bottles. It made it very convenient instead of fumbling with the little lids with wet, soapy hands. The price of the room was also very reasonable (under $100/night). All in all, a good value for the money in the Galleria area.

  • Stayed: March 2014, travelled on business
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Thank GaryvM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

I stayed here on business for 1 week. Hotel is fine. Rooms are clean and nice size. Staff are very friendly.
Breakfast buffet is included and is good, fast buffet. Free food and drink for an hour or so in evening. This gets a good crowd of people around. All disappear once food and drink is over.
Could walk to The Galleria. Beside West Loop.
Would recommend for a business stay.

  • Stayed: January 2014, travelled on business
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Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

We arrived at the Drury at 04:00 in the morning due to missing a connecting flight from Washington.
When we arrived we had to change rooms on two occasions due to people who had been smoking, the third room which we stopped in ha a packet of condoms in the drawer. Anne who was the night receptionist was very accommodating without creating a fuss.
When I spoke to the general manager Jose, he was very supportive stating that it was totally unacceptable, he compensated me for our trouble and inconvenience. However the following night my wife complained to the assistant manager about a lady who was sitting with her feet and shoes on the chair, apparently the manager walked passed and said nothing which upset my wife. When my wife questioned him about it appeared as if he did not think it was important and treated my wife as a trouble maker not as a guest of the hotel, the following day I saw another woman with her feet and shoes on the chairs, so perhaps it is acceptable in America.
I believe that if Jose had been on duty he would have politely asked the lady to take her feet off the furniture, after all who knows what she has been standing in and then other people may then sit on the same chair.
We stop in Drury Hotels when we are in the states and are stopping at 2 more during our visit.
If we return to Houston we will probably stop at another Drury, sorry Jose.

Stayed: March 2014, travelled as a couple
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Houston Near The Galleria, responded to this reviewResponded 17 March 2014

Thank you for staying with us and for your recently posted review on TripAdvisor. We value your business and hope that you do return to our hotel when you are back in Houston. As we discussed during your stay, I have shared your feedback with our team and reviewed the areas that were in question. I appreciate your comments and look forward to the opportunity of serving your lodging needs again.

Thank you!
Jose Miranda

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Reviewed 20 February 2014 via mobile

This was a great find for me. The price was under $100 per night and I could run to memorial park trails. Breakfast is Classic Buffett fare. I will stay here again the next time I am in Houston.

Clean rooms. Fitness center is okay with 2 treadmills elliptical and 1 recumbent bike. Some free weights.

Stayed: February 2014, travelled on business
Thank Mke_Traveler_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

Hotel is located close to the west loop south, near the hwy 610 entrance and not far from Galleria (about 1 mile). Hotel is well-finisced, even if it's not excellent. There is complimentary breakfast, the food quality is good and there is enough to eat (try the chocolate muffin and waffel).In the afternoon there is free buffet with drink.
Rooms are large, clean and well-finished, double bed is large enough for two people. The sink is outside the bathroom which has a tube equipped with shower.
Parking lot is large, there is always room for parking your car. Personnel is always available and kind.

  • Stayed: February 2014, travelled on business
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Thank michele p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Houston Near The Galleria

Address: 1615 W. Loop South, Houston, TX 77027
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Houston
#126 Business Hotel in Houston
Price Range: £83 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Houston Near The Galleria 3*
Number of rooms: 132
Official Description (provided by the hotel):
One mile east of the Galleria in Houston, Drury Inn & Suites offers free hot breakfast daily and free hot food and cold beverages at our 5:30 Kickback(R) every evening. Located in Houston's Uptown District, guests are 15 minutes from downtown Houston attractions via I-610. The Galleria is one of the nation's largest retail and commercial office spaces. ... more   less 
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Also Known As:
Drury Inn And Suites Houston Near The Galleria
Drury Inn & Suites Houston Near The Galleria Hotel Houston
Drury Inn Houston
Drury Houston
Houston Drury Inn

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