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Extended Stay America - Houston - I-10 West - Citycentre
Ranked #338 of 510 Hotels in Houston
1 review
“Terrific”
Reviewed 4 February 2013

My daughter and I stayed at Ext Stay on Katy Freeway it felt like home. It was perfection. Clean clean clean. The front desk rep Atriana Harris was friendly, helpful and provided outstanding customer service.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdbray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 5 February 2013
Dear cdbray

Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate Atriana and Haris on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 reviews from our community

Traveller rating
    24
    7
    9
    3
    5
See reviews for
9
Couples
0
9
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas, United States
1 review
Reviewed 3 February 2013

Very happy with the treatmet I recive at Extended Stay America in Houston TX honesty the staff is one of the most frienly ,especially Raza helped me alot , very attentive always with a smile on his face Thank you Raza very much !!!!!
The room are clean and big, excellent locations and good price.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 18 February 2013
Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate my entire staff on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bastrop, Texas
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 January 2013

Since I have stayed at Extended Stay America, for over 1.5 years, my stay has been better than EXCELLENT!! The hotel has been renovated, and I was returned to my room, 302, with all the upgrades. When the elevator was not working, Atriana helped me carry my bags to the 3rd floor, which I would not have been able to do without her help. All the personnel have been so helpful I can not pick one person, BUT, all have been Sooo helpful!!! Haris has helped me for any problems, which there were not many. I will stay here until my job ends. Thanks Extended Stay, Haris, Kenny, Atriana, Jaber, Alaba, Maria, and Yolanda.

Room Tip: This hotel fits my needs.
See more room tips
  • Stayed January 2013, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RDA60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 4 February 2013
Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate my entire staff on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick, Maryland
1 review
Reviewed 25 January 2013

Remodeled recently...
Convenient and Quiet (Hotel is behind a building and close to freeway)
Friendly and Attentive Front Desk employee - Thanks Atriána!
Grab N Go Breakfast a nice touch
Excellent for the low price I paid via Hotwire.com
Check out is a bit earlier than I'm used to... (11 a.m.)

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 28 January 2013
Dear heric

Thank you so very much for your nice review of our Extended stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will congratulate the entire staff on your behalf. I'm very glad that you liked our remodel. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 24 January 2013

Honestly the overall staff one is of the most hospitable I have ever met. The hotel is pleasant well equipped and well maintained the room I had my stay in was recently renovated and very nice. Front desk members were very helpful and did I mention the great location around city center! A must if your planning your stay in the area.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shans20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 25 January 2013
Dear Shans20

Thank you so very much for your nice review of our Extended stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will congratulate the entire staff on your behalf. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 22 January 2013

We got the room on Hotwire waiting for our apt to be ready. It said it was comparable to holiday inn which is not bad to me, imagine the horror when I step into this hotel. It smells like hot trash on the third and second floor. The sheet was yellow and the pillows white which concerned me. Dirty floors and crumbs on rug. Now someone alarm is going off for the last 30 minutes. Sad thing is we booked for two days:(. The guy at front was willing to let me change rooms but that was no better had stickiness on floors. This is a very cheap hotel, you pay for what you get.

Room Tip: No good rooms exist
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ladykk42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 23 January 2013
Dear Ladykk42,

I recently received a copy of your review about our Extended Stay Katy location, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 January 2013

I'm very thankful Extended Stay was invented. Very pleased wwith Alba, Jaber, harris, April, brandon and Atriana for their pleasant and hard working attiitude. Mr. Harris pleasant manager very organized person. Atriana very dedicated employee. Alba in housecleaning very polite person. The first day we arrived just felt like home. The employees make you feel like family.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank queenesprit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this review, 20 January 2013
Dear queenesprit
Thank you so very much for your nice review of our ESA Katy property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
I will personally will give kudos to Alba, Jaber ,Haris,April and Atriana for their great service and customer skills.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Houston - I-10 West - Citycentre

Property: Extended Stay America - Houston - I-10 West - Citycentre
Address: 11175 Katy Fwy, Houston, TX 77079-2102
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #338 of 510 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Houston - I-10 West - Citycentre 2.5*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Travel Republic (UK), Booking.com, Expedia, Priceline, Hotels.com, TripOnline SA, 5viajes2012 S.L. and Cancelon so you can book your Extended Stay America - Houston - I-10 West - Citycentre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Houston-Katy Freeway Hotel Houston
Extended Stay Houston
Houston Extended Stay

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