I stayed there for 4 weeks. The first week started very well, the staff is very polite, and responsive.
Rooms were average looking, little old, but clean and well maintained.
Room service was on daily basis, and out of 4 staff in room service, 3 were excellent, 1 was average.
The bad experience started with the "Hot water" in shower. There was no way to get the cold water. You take shower in burning hot water, or do not take shower. When you need to go to office, do you consider it an emergency or not?
Raised complaint first day - front desk noted down the request very politely - but no action was taken.
Raised complaint Second day - front desk noted down the request very politely - but no action was taken.
Raised complaint Third day - front desk took it very politely - but no action was taken.
Forth day I was in towel getting late for office - asked to send someone immediately - maintenance staff took half hour to reach my room, and tried to fix it and said he can't fix it. He gave me a bucket to fill it from wash basin, and use it. I am so thankful for Bucket, at least I could take bath, and go to office.
Fifth day- maintenance staff came again, he opened the shower tab, and was not able to fit it back. So the water was running, whole night, now you don't have hot water as well. You want to take bath ...Use bucket :-)
six day - Water still running whole night, fortunately we got used to sleeping in sound of running water.
seventh day - Water still running whole night.
Eighth day - Water still running whole night. Use bucket to bath. :-)
By the way, I was on business visit, and I was paying the full price, my booking was not with some coupon, or bid. Also I am Marriott Elitte member. So I know, what should I expect from a Marriott Hotel.
During this one week, they didn't had any room available to shift on the same floor. The floor had at least 30 rooms, and it is hard to believe that for one week, no body checked out from those 30 rooms. Either they were saying truth, and no body checked out whole week, or they never took the problem seriously, and didn't gave me priority over new coming guest.
Why I wasn't paid attention? only one reason.. because I am a calm guy, and never shouted at front desk, so they never took the problem seriously. After seven days, when I explained the situation in detail, front desk said, they never knew, that the problem was so serious.
Perhaps they are so used to with the customer shouting at them, when I was talking politely, they never took it seriously. Next day they shifted me to adjacent room.
Rest all was good. Front desk was always easy, and polite.
If you are a calm guy and don't shout on people, and you think taking bath is necessary, please remember to ask for a bucket when you check in. It will make your life so easy.
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