I checked-in to this hotel late from a job site that I was working on. In the morning I asked, if I could possibly get a late check out since I had arrived late. The front desk associate (which was the owner) said, " NO, You have to check out at 11 am. I said, that is fine I understand, "I do not mind spending extra money for another night. So, he decides to tell me, NO, your rate is too low your paying nothing for this room (Yelling at me that is). I wondered to myself you all are the ones that set the rates and pricing not me. I asked to speak to the manager, and he has the nerve to tell me, screw the manager im the owner. I said i will be leaving this building now. I have never in my life been treated with so much disrespect not even my parents treated me this way. Yelling and ranting about the rates the hotel sets is not my problem. All in all the rate was $65 nightly rate which actually is a fair rate for this type of hotel. This stay was not worth 1 penny of my time and the hotel it self is in very bad condition. I do not think I should pay money to hear the things I heard from this property owner at the quality inn in westchase location. BEWARE OF CONDITION OF HOTEL AND STAFF ESPECIALLY THE OWNER.
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- Also Known As:
- Quality Inn & Suites Galleria/Westchase Hotel Houston
- Quality Inn And Suites Galleria/Westchase
- Quality Inn Houston
- Houston Quality Inn