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“Comfortable Place, Lackluster Front Desk”

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Hampton Inn Houston Northwest
Ranked #102 of 511 Hotels in Houston
Certificate of Excellence
Mansfield, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable Place, Lackluster Front Desk”
Reviewed 25 July 2014

Room comfortable and clean. Breakfast surprisingly good and hot. Breakfast attendant very friendly and truly wanted people to enjoy their meal. Front Desk guy needs some training on being friendly and welcoming. In our experience of checking in and checking out, he was on a personal call both times, and couldn't be bothered.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, TX, United States
2 reviews
Reviewed 17 July 2014

On two nights in a row I had to call the front desk to report noise coming from the pool outside our window. The time was 12 on the first night and 2:20 in the morning on the second night. The room was a special room with the whirlpool bath.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Victor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 14 July 2014

The service is great, the employees and management are in tune to customer service. This makes the whole travel experience much better. Tripadvisor says I must have at least 200 characters at a minimum, so, now I have to add something at the end of my good review to meet the minimum amount of characters just so I can get to the next part of this review of this hotel. I think I have enough characters now.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review, 15 July 2014
Thank you ever so much for taking the time to write such a wonderful review of our property. We really appreciate all your kind words and want you to know how valuable your feedback is to us. We hope that you will continue to stay with us when you travel to the area. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornbeck, United States
2 reviews
Reviewed 7 July 2014

My stay at this Hampton Inn was prompted by the need to attend a funeral on Jones Road near Highway 6/FM 1960. This was essentially a hotel-bound visit, with the exception of attending the funeral. The location was convenient. The experience at this location was a pleasant surprise, and I would stay at this location again if I needed a hotel in this area. The entire staff was attentive and courteous (I was given an overview of nearby restaurants). The room was clean and comfortable and met all my needs.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Victor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review, 15 July 2014
Thank you so much for taking the time to complete the survey. Your feedback is greatly appreciated and very helpful to us all. We hope that you will come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandeville
2 reviews
Reviewed 3 July 2014

The desk staff were pleasant and accommodating, breakfast staff also friendly. The room was awesome and comfortable. The large bathroom was super nice. Appreciated the cold water bottles on arrival. Nothing negative :) Love, love My Hamptons!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review, 15 July 2014
Thank you so much for taking the time to write such a wonderful review. We really appreciate your feedback and I will happily share your comments with the staff. Please stay with us again when your are back in this area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rowlett, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 26 June 2014

If you are looking for great service and a comfortable bed - this is the place to stay. Friendly staff all around and a pretty good breakfast bar...I will certainly stay here when I'm in town! Nice area too!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Catrinna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casper, United States
1 review
Reviewed 24 June 2014

The room was great and the staff were exceptional. There was a lot value here for the price. The area was noisy but you only knew that when you walked out of the hotel. The staff were very nice and helpful as well.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston Northwest

Property: Hampton Inn Houston Northwest
Address: 20035 Northwest Fwy, Houston, TX 77065-3911
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#56 Family Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Houston Northwest 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Hampton Inn Houston-Northwest is conveniently located at Hwy 290 and FM 1960. Area attractions include picnic facilities, great shopping, horse racing, sporting events, beautiful homes and gardens, planetarium, cultural activities, and museums. Within 1 mile you can dine at IHOP, Denny's, Kettle Restaurant, or Luby's Cafeteria. We feature 62 rooms, including two whirlpool suites, interior corridor entrances, King Deluxe rooms with in-room Jacuzzi®, non-smoking floors, and complimentary use of 24-hour fitness facility. Each room and the lobby have been tastefully decorated by an interior designer. Amenities include complimentary continental breakfast bar, in-room coffee maker and hair dryer, and TV with cable. We also offer connecting rooms, cribs, and irons. Laundry/valet services are available for a nominal fee. Your satisfaction is 100% guaranteed! ... more   less 
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Also Known As:
Hampton Inn Houston Northwest Hotel Houston
Houston Hampton Inn

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