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“One of the Better Hamptons”

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Hampton Inn Houston-Brookhollow
Ranked #146 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 1 June 2014

This is a typical Hampton Inn located on the service road of a major highway, very much like those we’ve stayed at in the past. Since this is not a five-star luxury hotel, my rating is meant to compare this location to other Hampton Inns and their equivalent competitors. Price, for our stay, was the least expensive Hampton in the Houston area.

It’s a smaller three-floor location on limited real estate, so the view is of parking lots on either side. Only quibbles were some nearby road construction sounds during the morning, and as others have mentioned, curtains are single panel which makes you choose between an open view or darkness.

There’s a bar-b-que restaurant next door and many more eateries to choose from on the other side of the highway.

The young lady checking us in was the best representative of any business we’ve encountered in a long time. She thanked us for our loyalty program membership, offered directions and local information, and supplied us with bottled water. The room was typical Hampton and very clean. Air conditioning was effective and not terribly noisy. (I believe they will be updating rooms in the near future). The breakfast area had already been renovated and supplied a complete hot meal. The attendant conversed with everyone, brought extra food and beverages to the tables, and offered bottled water. Fruit was always available in the lobby. On check-out, a different receptionist was just as friendly as the first, and again offered bottled water for our trip.

We’d definitely stay here again.

  • Stayed: May 2014, travelled as a couple
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Thank SeaDays22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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247 - 253 of 339 reviews

Reviewed 16 May 2014

I was traveling with a friend who actually works for Hampton Inn in Seattle, Washington. Because of her employment we were able to get an employee discount on our stay. She went through whatever process required to book the hotel at the employee rate and the day of our departure from Seattle we receive a call indicating that our reservation was going to be cancelled because they were unable to verify her employment. She gave them the correct phone number to verify employment (which they did) and we were told everything was fine. When we arrived and attempted to check in (at 11 pm at night), we were not able to check in immediately because of some issue with wording on the voucher (voucher said the hotel location code and not hotel address). We told front desk agent, Mardeth (or something like that) to call supervisor because we THOUGHT that since she had already confirmed employment she would just tell agent to check us in. However, when she called supervisor, Shaquisha, she told agent to call Rosa/Rosie? However, Mardeth let us know that Rosa/Rosie had a lot of meetings in the morning and she didn't want to call her this late at night...so she would just check us in...(interesting, you don't want to inconvenience your manager, but you will inconvenience a guest??? we'd already been there for at least 20 minutes). To cut story short, we asked that Rosie/Rosa or whoever was in charge get in touch with us about our reservation. We called several times to talk to manager and left messages. We sent email too. We never received any response. If they treat employees this way, I'd hate to see how they treat regular people. My suggestion: There is a Crown Plaza next door.

  • Stayed: May 2014, travelled as a couple
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Thank snfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Professional and friendly staff all very helpful. Super clean hotel with luxury beds! Wouldn't stay anywhere else! Did not use perfume products (I'm allergic to them) some hotels don't clean and use perfume to cover odors. Breakfast was fresh and tasty as was the plentiful coffee and always present fruit bowl! Offered cold bottled water every time entered or left lobby. Love this place!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank headvase_1799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

I was really impressed with the quality of this hotel. Everyone was very helpful. The room was very clean and neat. My sisters, daughter, daughter-in law, nieces and granddaughter enjoyed our stay. I would recommend this hotel to anyone.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

The hotel provided excellent service in all categories, for its class. Everything in my room worked. My nonsmoking room did not smell of smoke or cheap perfume designed to cover it. The wifi worked and was fast. Check-in and check-out was fast and efficient. The nights were quiet and I got good rest. All in all, a very pleasant experience - in a neighborhood in which that is not always the case, in other hotels.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank 543gillianr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

First room had ants. Staff was very helpful and moved me to another room. This Hotel is old and needs a major renovation. Since this is near the "Energy Corridor" in Houston it is continually busy and therefore I doubt they will renovate any time soon.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank Luke P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

This hotel was a real gem to find in Houston. The area was nice and the staff even more so. I was thrilled by the special little touches they did for my mother on her birthday trip and the front desk went above and beyond to make the stay one we will not forget soon.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank RyanAS_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Houston
#64 Business Hotel in Houston
Price Range: £62 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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