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“Had a great stay.”

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DoubleTree by Hilton Houston - Greenway Plaza
Ranked #44 of 511 Hotels in Houston
Certificate of Excellence
Forks, United States
Level 1 Contributor
3 reviews
3 hotel reviews
“Had a great stay.”
Reviewed 28 October 2013

My wife and I enjoyed our stay. The food was great and so was the service. I would highly recommend this Hotel! The only downside was our GPS had a hard time finding the location but that was not the fault of the hotel!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 31 October 2013
We are happy you enjoyed your stay with us and look forward to your return.

MarkY-Guest Service Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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919 reviews from our community

Traveller rating
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    33
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
New Orleans, United States
1 review
Reviewed 28 October 2013

Hard to find at first, not close to many good restaurants, but very clean, friendly, and updated. Was just in Europe - housekeeping service is not to those standards with the "little touches", but good.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 31 October 2013
Thank you for your review. We will use your feedback to make improvements in our operation. We hope to see you back soon.
MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuqerque, United States
1 review
Reviewed 24 October 2013

My boyfriend and I traveled to Huston for the first time. We stayed at the Double Tree and were very impressed by the friendliness of the gentlemen at the front desk. He greeted us with a warm smile and cookie. The room was extremely clean and the beds were super comfy. The hotel was one of the highlights of our trip!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Taylor V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 28 October 2013
Thank you for your feedback - we are delighted you enjoyed your stay with us. We hope to see you back soon.
MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 October 2013

Sept 30th - There was a local water main break and we were told at 3 pm it would be back on within 2 hours... after continually checking all night (no water to use toilet or shower) and they provided TWO mini bottles of water). I called at midnight and asked about the “contingency plans” and she laughed and said 'we don’t have one- what do you mean?” I said like take a list of names of guests that want a call at 5am if there is no water – so they can move?” she just pomised it wodul be back on. Needless to say I woke at 5am and there was NO WATER. I immediately called to check out and was shocked they charged me my full room rate or even at ALL... I didn’t have time to argue - but also shocked points weren’t given as a gesture of good will. NOTHING! I took the only cab that was parked outside (there should have been a line of them for all the people leaving)… I moved to the Doubletree Hilton Galleria (fantastic welcoming staff). Room #1106 but room has obnoxiously loud shower that sounded like pipe bursting) that I complained about and it wasn’t fixed although someone responded. I think I am going to go the St Regis next trip. i wouldnt have posted a review if just ONE person from the Hitlon called to make amends... I am a loyal and steady guest at this hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank kinetics65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 28 October 2013
Our apologies for the inconvenience the water outage caused. We used the information provided by the city, unfortunately, that was not always accurate. I will reach out to you personally in the hopes we can make amends and get you to give us another opportunity in the future to provide the accomodations and level of service we are known for.

MarkY-Guest Service Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2013

Big rooms. Very clean. Spacious dressing area. Good location. Good WiFi. BUT the Best pillows I've slept on in a long time. I considered packing one in my carry on... but I did not. Over all a decent stay.

Room Tip: There's a Starbucks downstairs.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 20 October 2013
We are happy you enjoyed your stay with us & our 'Sweet Dreams' bedding. We hope to see you back soon.

MarkY-Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 5 Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 October 2013

I spent 2 nights on business while working in a nearby office tower. Reception was friendly, the room was nice, breakfast at the Starbucks in the lobby was convenient, the restaurant buffet was good (but expensive as most like this are). For access to the Greenway Plaza offices, this can't be beat.

Room Tip: I recommend avoiding adjoining rooms as you can hear the person next door.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 18 October 2013
We appreciate your positive comments and will share this information with our staff.
We hope to see you back with us soon.

Mark Yakoubek
Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 15 October 2013

It is a comfortable hotel but be advised that they have smoking rooms mixed with non-smoking on the same floor and next to each other! Kind of defeats the purpose of having non-smoking rooms! Hard beds but pillows are nice.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, 18 October 2013
Thank you for your feedback. The Doubletree Greenway Plaza is 100% Non Smoking. I am sorry that a smoker broke the rules and smoked anyway. We will try to do better to catch these out-laws in the future so they cannot negatively impact other guests stays.
Hope to see you back soon.

Mark Yakoubek
Guest Service Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Property: DoubleTree by Hilton Houston - Greenway Plaza
Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
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Also Known As:
Renaissance Houston
Houston Renaissance

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