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“Great location but not so good room”

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DoubleTree by Hilton Houston - Greenway Plaza
Ranked #42 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 7 November 2013

As a Hilton Rewards member, I stayed on 17th floor in a king size room (# 1708), but unfortunately the room was very noisy with construction work. My wife is expecting and after a 6 hours drive, she wanted to take rest before we could attend my cousins wedding downstairs. She was not able to do as some drilling was constantly going on for good 3-4 hours. The noise was so loud that we felt it was in our room. Then we also had an issue with the bath tub drain and the mold on the walls. I took picture and showed it to management twice and they did not do anything about it. All they said that we have those problems in other rooms as well. Honestly, I was very disappointed. This was the last trip my wife and I were taking before our baby and it was not a good experience. We extended our stay in the city, but switched hotels.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Ahsan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 9 November 2013

I apologize for the challenges you had during your stay with us. We pride ourselves on the hotel and the service we provide. In your case we obviously failed on several fronts. I am sorry. With a multi-million dollar renovation now under way, and improvements in our service (thanks to your feedback), we hope you will give us another try in the future.

MarkY-Guest Service Champion

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726 - 732 of 953 reviews

Reviewed 6 November 2013

The hotel is in a great location. The staff was very friendly and helpful. The breakfast was good with a nice variety of buffet items for those that wanted to get out quickly. The cookies are always great. The only problem was that the sound from the doors closing from adjacent rooms was a bit loud.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Wendell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 7 November 2013

Thank you for your feedback. We are delighted you enjoyed your stay with us and we hope to see you back soon.

MarkY-Guest Service Champion.

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Reviewed 4 November 2013

The sink, toilet, and tub were very dirty. It look it had not been clean in a while. Also, after a long drive we all wanted to shower but we had no towels! Also if you come here make sure you check your bill. I was charged twice for parking, internet(I had the auto wifi on my cell), and for tv show that comes on regular tv. Houston has lots of great hotels, but this isn't one of them.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 7 November 2013

Thank you for your feedback of your recent stay with us. We're so sorry for the housekeeping problems you encountered as well as the challenges with your bill. I can assure you that guest room cleanliness is one of our top priorities. We appreciate you bringing this to our attention and know our guests deserve better. I will also reach out to you to ensure the billing issues were corrected before you checked out. Thank you again and we hope you will give us another chance if you visit our area in the future.

MarkY-Guest Service Champion

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Reviewed 3 November 2013

My husband and I drove in Saturday morning from Baton Rouge,La to purchase a car. Unfortunately, we did not get the vehicle but deided to stay and visit Lakewood church while in town. We stayed at the hotel thinking we could walk a couple blocks, not realizing that the underground parking was directly connected to the church. The hotel is beautiful and super clean with beautiful atrium views from just about every window. Disappointing trip as far as the car we did not purchase, but a lovely weekend and high note with experiencing Joel Osteen in person and enjoyiug a great night's sleep. Beds are super comfy, staff enjoys their jobs and it shows...wonderful experience, no complaints!!!

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
3  Thank wlsteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 16 November 2013

We are delighted your stay with us was 'Excellent in every way'. Thank you for sharing your feedback. Hope to see you back soon.

MarkY-Guest Service Champion

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Reviewed 31 October 2013

I stayed here one week when I first came to Houston 24 years ago this last July. Since then I have met in the conference rooms, dined in all of their restrauants for breakfast lunch and dinner, and had drinks in their lounge. Even though the loctaion has changed management and names over the years, it has consistently provided excellent accomodations and service.
Their connection to the underground makes them accessible to some small shops during the week and the Greenway plaza area is a strong office complex in Houston

  • Stayed: November 2012, travelled on business
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Thank yessamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 7 November 2013

Thank you for taking the time to share your comments about our hotel. We appreciate your loyalty to the property throughout the years and plan to only improve on what is already established here. Hope to see you back soon.

MarkY-Guest Service Champion.

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Reviewed 28 October 2013

My wife and I enjoyed our stay. The food was great and so was the service. I would highly recommend this Hotel! The only downside was our GPS had a hard time finding the location but that was not the fault of the hotel!

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 31 October 2013

We are happy you enjoyed your stay with us and look forward to your return.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

Hard to find at first, not close to many good restaurants, but very clean, friendly, and updated. Was just in Europe - housekeeping service is not to those standards with the "little touches", but good.

  • Stayed: October 2013, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Joel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded 31 October 2013

Thank you for your review. We will use your feedback to make improvements in our operation. We hope to see you back soon.
MarkY-Guest Service Champion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
Price Range: £67 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
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Also Known As:
Renaissance Houston
Houston Renaissance

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