When we walked into the lobby we thought that this was a fantastic, up to date hotel. Stepping out of the elevator was like going back in time-to 1979. The rooms need updating. The bed was not comfortable, the sheets were not Hilton standard, the shower drained slowly, and the sink stopped up. I have worked for a Hilton hotel in the past and I can assure you this hotel would be written up for not being up to Hilton standards. The owner needs to let go of some cash to get the place updated.
Also, at breakfast I ordered pancakes. I never received them nor could I ask our waiter because he never returned to our table. I didn't see wait staff often at breakfast helping anyone. In addition, I inquired about breakfast because as a diamond member a free breakfast is expected. I was told at check in that all I had to do was tell our waiter. Our waiter told us we were supposed to have gotten a ticket from the front desk at check in. Either way, breakfast was free but I don't really think I should have had to work for a free breakfast.
All in all, it was really lacking. I do not recommend this hotel, especially if you are accustomed to Hilton standards.
- Official Description (provided by the hotel):
- This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more less
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- Also Known As:
- Renaissance Houston
- Houston Renaissance