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“"PERFECTION!!!!" - Our Son's Wedding Weekend!”

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Hilton Garden Inn Houston Energy Corridor
Ranked #20 of 508 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
Houston, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“"PERFECTION!!!!" - Our Son's Wedding Weekend!”
Reviewed 19 August 2011

A GLOWING REVIEW: Hilton Garden Inn, Energy Corridor.....AMAZING!!!! From the moment I stepped into the hotel, greeted by Debbie Bunn, it was a wonderful experience! ALL the family and friends stayed at the hotel. The Rehearsal Dinner and Cocktail Hour before were perfection! YIPPPEEEE! A business that KNOWS their business and does it to....yep! Perfection!!!! More to say about the Hilton Garden Inn......I delivered 22 baskets to the hotel on Wednesday before the wedding. Family and friends began arriving on Thursday and would arrive all the way through to Saturday afternoon. Each and every person received their basket at check-in AND received the correct basket. (Each basket was made for each family in mind.) We're off to a great start! Then, following my dad's birthday celebration at Texas Land and Cattle (already heard that story, did ya?).....we all went back to the hotel and we took over the bar area, stayed around past the time the bar was to close and the bartender told us...no problem! No Problem....I'm sorry, I am just not used to that selfless, customer service oriented behavior....AMAZING!!!!!
Friday....family and friends still arriving...hotel handling everything smoothly. Shuttle took family and friends to the mall and picked them up again....and was prompt! I arrived at 3:00 to begin decorating the hall. Jennifer is the event planner for the hotel. Another "Can Do" person. How could there possibly be that many GOOD people in one place? The room was set up, Marco was there to run everywhere around the hotel for me, finding everything that I requested....HE should be the CEO of Hilton! That guy is over the top! The room was super fun with all the Texas decorations, and the details were all taken care of by Jennifer, Marco and the hotel staff. The cocktail hour was a hit and the appetizers were excellent! They even set up our own little bar! The Barbeque and all the fixins' were superb! People were still talking about it on Saturday! We finally "let" Marco and the waitstaff go home about 10:30. They never complained! Just said it was a wonderful event! THE ENTIRE NIGHT AMAZING!!!! THEY WERE AMAZING!!! Once again, we all stayed at the hotel bar area and the lounge area for a while longer. Did the bartender complain? Nope! Sure didn't! What is this hotel feeding its staff? Happiness, Loyalty, Appreciation? Maybe....just maybe.....what a novel idea! Saturday night....Wedding is over, all is well at the hotel. Everyone is resting, including my hubby and myself. They comped us a room for Friday and Saturday night, so if we wanted to be with family, we could. Really? Giving us something for nothing....noooooo way! WAY!!!!!!! We got up on Sunday morning, met everyone for breakfast. They gave us the back area, so that we could all be together and then we all broke bread together as family. It was a wonderful ending to a wonderful weekend. I truly am almost in tears thinking about and writing about "our" wonderful hotel. They joined my family that weekend. They were as happy and excited for us, as we were. From the bottom of my heart, I thank you Hilton. God's blessings upon each and everyone of you, and much, much success always. YOU DESERVE IT!!!!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MotherofGroom42487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 22 August 2011
Dear MotherOfGroom42487,

Thank you for such kind words about your experience at the HIlton Garden Inn Houston Energy Corridor during your recent wedding event at the hotel. We view your decision to have us host your event as an extremely high honor, and recognize how critical our planning and execution is to creating memories for a lifetime. Jennifer, Debbie, and Marco, together with numerous other service oriented associates, were delighted to be able to contribute to this splendid event. We all thank you so much for sharing your praise for the efforts and trust you will always think of us when planning another event or when sharing your recommendations with others.

Please consider our sincere appreciation for your confidence in our performance.

Best regards,
Ken Friesen CHA
General Manager
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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English first
Houston, Texas
1 review
Reviewed 1 August 2011

We had a/c problems this past weekend so decided to stay here to get away from the heat and leaking problems! It was wonderful from start to finish! LaLa at the front was very nice and made sure our evening was a good one! We used the pool and hot tub and enjoyed it. Was nice to destress a little from the problems back at the house. We had a quiet night's rest. The hotel is very warm and inviting from the staff to the rooms! Definitely recommend to anyone coming to the area! Thanks!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank threekpromo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 12 August 2011
Dear Threekpromo,
Thanks for the review of your experience while a guest at the Hilton Garden Inn Houston Energy Corridor. Your comments regarding the warmth of the staff is especially encouraging to our staff members and I will be sure to share your comments with them. We're sorry you had your a/c issues at home, but please consider this place your extension of "home' if the need arises. Best regards, Ken Friesen CHA, General Manager
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Houston, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2011

My husband and I had our wedding there May 7th and I want to thank the staff, specially the Wedding Coordinator and catering manager Ms. Dennis and Mr. Marco, Food and Beverage Hotel Mngr. for going always ahead of us to please our needs.
Every detail for the big day was done perfect, the timing for everything planned the food WOW delicious, guests were amazed at the food and service while they waited with appetizers and drinks. Once the party started and dinner was served everyone was even more thrilled to see the different choices in the buffet line, set up with so many choices of fresh and luscious foods.
Our decorations were so elegant, and all the details I myself wanted such as little surprises through the night, or the way I wanted things to look, colors, chair covers, cake table, gift table, favors for guests, announcements, even our picture and sign table etc… where done exactly as I had asked them. Having our wedding there was hassle free and with less planning from our part.

Everyone at the hotel was so friendly and we look forward to spending our next anniversary there as we can assure the next morning’s breakfast after our wedding reception was so DELICOUS we didn’t want to leave.

As for the hotel itself, it is beautiful, it smells still like new, the rooms are comfortable, the bathrooms close to the wedding reception were kept neat and clean, and the floors and decorations were so nice and pleasant to invite anyone to stay there. We also want to mention the nice appearance of the front staff and the waitress/clean crew for looking clean and professional.

Finally, we will keep staying at the Hilton family and would like to say one more time thanks to the Hilton Garden Inn for making it possible to have our dream wedding come true!!!

Love Diana and Marvin Gonzalez

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dianpena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 8 July 2011
Dear Mr. & Mrs. Gonzalez,

We are thrilled that your "big day" was so special. Trusting our event team with the planning and execution of such an important event was very exciting but sobering, because we are all aware, we only have one chance at getting the details right. It was a pleasure to host such a special occasion. Please do come back and relive those memories over and over with your friends at the HGI Houston Energy Corridor.

Best regards,
Kenneth F. Friesen CHA
General Manager
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Lake Forest, California
1 review
Reviewed 28 June 2011

Not only is this property in a great, central location, but it's a beautiful hotel as well! The banquet team can't be beat - everything was set up perfectly and were happy to help with last minute preparations. The catering was exceptional also. Extremely accommodating! We will be hosting our future seminars here!

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank Saratech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 30 June 2011
Dear Saratech, We were honored to host your event and appreciate the kind remarks. Your expression of confidence will be shared with the entire team. We welcome your return. Best regards, Kenneth F. Friesen CHA, General Manager
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Portland, Oregon
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 6 June 2011

I have stayed at this hotel numerous times in Houston when I come to town to visit my clients in the Energy Corridor. I love the convenient location and the staff are great too. I've stayed at countless Hilton properties and this one is one of my go-to's and favorites. This hotel is a gem in the HGI crown!

Let me count the ways I love this place:
- (Insert oil company name here) is just minutes away!
- There's a Kinko's next door!
- I don't have to get on the freeway to get to my meetings!
- There are tons of restaurant options nearby (sushi, Mexican, BBQ, etc)!
- I am always greeted as a return customer, and they've upgraded my rooms a few times!

This hotel has great hospitality and I think it is a no brainer if you're going here for business. The staff are great and know what they are doing.

One tip though - book well in advance, because this HGI's awesomeness is known around town to energy corridor business travelers, this HGI is often booked to capacity. I've had to pull the Hilton strings more than once to make a reservation when they've appeared to be sold out. Now you have a tip to outsmart everyone to get your room here, too.

Room Tip: book in advance because they often sell out
See more room tips
  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank elh76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 7 June 2011
Dear elh76
Your remarks are indeed appreciated and helpful as we continue to place our emphasis on meeting and exceeding the expectations of our guests. Thank you for taking the time to endorse your hotel of choice in Houston. We will make every effort to honor your requests for future reservations....your astute tip for identifying your booking requests in advance was quite clever. We recognize that our business success is a result of satified guests such as yourself. You are welcome back at anytime. Best regards, Ken Friesen CHA General Manager HGI Houston Energy Corridor.
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Knoxville, Tennessee
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2011

Our son and new daughter in law had their wedding reception here. It not only met expectations, but exceeded our expectations. The event planner and restaurant manager were on site for the entire event making sure everything ran smoothly. There was plenty of waitstaff, the food was amazing and the event was truly magical. Truly lived up to the Hilton name.

  • Stayed May 2011, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TLPearce61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freezeone1, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review, 7 June 2011
Dear TLPearce61, Your kind remarks go a long way in supporting the team members who work so diligently to partner with you in planning and executing events here at the Hilton Garden Inn Houston Energy Corridor. We understand that for events such as yours, we only have one opportunity to "get it right", and so our emphasis is on fully understanding the needs and then partnering with you to create a plan for delivering on your core requirements. Thanks so much for placing your trust in our property and our staff. Congratulations and best regards. Ken Friesen CHA, General Manager, Hilton Garden Inn Houston Energy Corridor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thousand Oaks, Ca
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 April 2011

We booked here because they were able to offer connecting rooms and the location was good for visiting family. We arrived at 10pm and there were no connecting rooms, (we could have called ahead to confirm but did not). The front desk staff worked together to come up with a plan to accommodate our family and after the first night we switched one of the rooms which worked fine. They were so polite and helpful. In fact, EVERYONE working at the hotel was unbelievably hospitable....a very well trained staff! Price seemed low coming from Calif but we found out that other similar hotels in the area were less expensive. Still, no complaints. Rooms were quiet, large, comfortable and clean and staff was amazing so it was money well spent!

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BethTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston Energy Corridor

Property: Hilton Garden Inn Houston Energy Corridor
Address: 12245 Katy Fwy, Houston, TX 77079-1502
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Houston
#30 Romantic Hotel in Houston
#55 Family Hotel in Houston
#56 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Houston Energy Corridor 3*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Houston Energy Corridor hotel. Located on Houston's Westside in the Energy Corridor, the hotel is near shops, restaurants, and leading businesses. Many prominent oil, engineering, hi-tech and healthcare companies are minutes from the hotel including BP, ConocoPhillips, and Shell Oil. Enjoy easy access to Interstate 10 (Katy Freeway) and the Sam Houston Tollway. The hotel offers guests a complimentary shuttle service within a five-mile radius. Stay connected throughout your visit to Houston with complimentary high-speed internet access in all rooms and public areas of the hotel. Enjoy a thoughtful service at the hotel with our complimentary fitness center, swimming pool, and 24-hour Business Center. Relax with delicious cuisine at the restaurant or pick up a treat from the 24-hour Pavilion Pantry® to enjoy in the comfort of your guest room or suite. The hotel boasts more than 3000 sq. ft. of function space, ideal for various meetings and events from business conferences to cocktail parties and weddings. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Energy Corridor Hotel Houston

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