The lady who works during the day has horrible customer service and her english isn't coherent. She doesn't seem very knowledgeable of the operations either. She was very rude and short with her words. I felt that her apology wasn't sincere and I was not offered any other options. I was given a standard non-personalized apology letter and it wasn't even on letterhead paper. The hotel is very outdated for a Holiday Inn Express. The experience was not good, I would not stay there again. The lady who works overnight was very sincere and sympathetic, she was who I initially spoke with before the indian lady that morning.
- Official Description (provided by the hotel):
- This West Houston hotel offers the perfect mix of business and pleasure, located less than two miles from CityCentre and 15 miles from Downtown Houston. There are two restaurants that are within walking distance from the property, Becks Prime and Texas Land and Cattle. There is also plenty to do nearby with Memorial City Mall, Katy Mills Mall, Studio Movie grill, and Topgolf just minutes away. Corporate locations nearby include ConocoPhillips, Shell, BP, McDermott, Exxon, Shell, Technip, and Citgo just to mention a few. We provide complimentary shuttle service to nearby corporations and event centers. Enjoy everything that the Energy Corridor has to offer. Hotel Amenities Complimentary Express Start Breakfast Complimentary Happy Hour Complimentary High Speed Internet Complimentary Daily Self-Parking Complimentary Newspapers Shuttle Service Meeting Room 24 Hour Business Center On-Site Fitness Center Outdoor Pool Local Attractions CityCentre Studio Movie Grill Memorial City Mall Katy Mills Mall Terry Hershey Park George Bush Park Topgolf Marq*E Entertainment Cente Must See Johnson Space Center, Downtown Aquarium, Houston Zoo, Galleria Mall, Bayou Place, Discovery Green, Houston Museum Natural Science, Must Do Houston is the center of many space exploration activities. Johnson Space Center is a world known tourist place for visiting and experiencing the unique opportunity that NASA has to offer. Houston is well known for the Museum of Natural Science, Houston Zoo, Downtown Aquarium, and the Galleria Mall. Also, depending on the season every tourist should catch a Houston Rockets, Texans, or Astros game. Don’t Forget CityCentre is a thoughtfully planned and meticulously executed self-contained community of sophisticated retail and elegant dining. CityCentre is also home to Life Time Athletic, a state-of-the-art urban fitness facility and spa, and Studio Movie Grill, an eight-screen premier cinema facility. ... more less
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