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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
Ranked #297 of 517 Hotels in Houston
Reviewed 29 May 2014

I had stayed at this property several years ago and disliked it then. I assumed that it would be updated and modernized by the time I got back! Clearly I was wrong. The staff is very friendly which helps but that is the only thing this hotel has going for it!

Room Tip: The restaurant in front of the hotel has decent food and drinks! Make sure to drink enough to forge...
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  • Stayed: April 2014, travelled on business
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Thank fanofseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krupali S, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded 2 June 2014

Dear fanofseattle,

Thank you for your time. We do appreciate your feedback. We are truly sorry that you were disappointed upon your return to our hotel. We do have plans of renovations in the near future and we hope you will give us another chance to serve you. Our staff always strives to go above and beyond for our guests and we are thankful you complimented us.

Thank you again,
Chelsie Olson
Sales Manager/Guest Relations

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Reviews (69)
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35 - 41 of 69 reviews

Reviewed 1 April 2014

Thank you to all you Reception laddies and to your service teem too.
The room was comfortable and since the second day I called "home" -I'm tired, can we go home now?-, quiet, clean and we was sleeping like babies!
We really enjoy a great time in your Hotel. Congratulations and thank you again!

Room Tip: Close to the pool, to the breakfast an to your car, Lobby floor was great! Excellent location for b...
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  • Stayed: March 2014, travelled as a couple
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Thank FernandaMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Spent two nights there and enjoyed the entire stay. Room was well decorated, comfortable, and clean. Internet speed was excellent and was free. Hotel was quiet, even though very close to I10. Parking was close and plenty of it. The free breakfast was a full breakfast and was quite good with plenty of options. Cinnamon rolls are to die for!

Rate was quite reasonable and the staff were all friendly and very helpful. Great place to stay and we highly recommend it.

  • Stayed: March 2014, travelled as a couple
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Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded 31 March 2014

Hello Dan,

Thank you so much for your wonderful compliments! We really appreciate it. It is always nice to read a great review on our property, it truly goes a long way. We are happy you enjoyed the breakfast and convenient location of our hotel. It was our pleasure to serve you and make your stay comfortable.

We are looking forward to your return!

Kind Regards,
Chelsie Olson
Sales Manager/Guest Relations Manager

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Reviewed 29 March 2014 via mobile

I'll preface this by saying I'm not a holiday inn person. The lobby area was modern and well kept. The desk staff was helpful and personable. The room was dark and in need of an update. There's a gigantic piece of furniture that doubles as a closet and a tv stand that overpowers the space. The bed was comfy. The room showed signs of wear and tear. Wasn't dissatisfied and wasn't wowed. Would choose another location next time.

Stayed: March 2014, travelled on business
Thank Ginger2074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded 31 March 2014

Dear Ginger 2074,

Thank you for the taking the time to write a review on our property. We appreciate your honesty and feedback. We do our best to provide everything that our guests need while at the same time striving for continuous improvement.

Again, thank you for your honesty and we hope you will come see us again in the near future.

All the best,
Chelsie Olson
Sales Manager/ Guest Relations Manager

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Reviewed 11 March 2014

We had such a nice stay at a Holiday Inn just north of Houston, TX, on the return home the following week we decided to try another one near family in Houston. Nice hotel in what they call the "Energy Corridor". I knew the hotel would be expensive, anytime they add "Energy" to a name, you can bet they deal with business expense accounts. We figured, expensive is OK if it's worth the price. When walking into the lobby the two young men minding the desk were so busy playing they really didn't have time to pay any attention. We stood several minutes until my husband spoke sharply to them and they checked us in. The room was nice with no towels in the bathroom. Called for towels, gave up waiting for the towels and went to have dinner with the family. Arrived back to the hotel after dinner, new young people at the desk in the lobby, not minding the "store" very well, and guess what, no towels. Called housekeeping again and received two towels quite awhile later. The bed was quarried from some granite pit, fortunately there was a good chair and sofa in the room. Did not stay for breakfast, all we wanted was out of the hotel. This is by far the worst Holiday Inn we've stayed at and definitely not worth the price of admission. I pity the business people.

Room Tip: The hotel is right on the interstate, but far enough back that you do not hear the traffic.
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  • Stayed: January 2014, travelled with family
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Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded 26 March 2014

Dear Melissa H,

First of all, thank you very much for your recent stay at our hotel. I am sorry you were not fully satisfied with your room accommodation and with the service you received. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our product and service continually. Thank you again for your comments.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 16 October 2013

The hotel is nice with spacious suites. Staff is very accommodating and are always willing to help. I miss weights in Gym and Wi-Fi is not that great. Overall the hotel is great value for money and will consider it in future.

Stayed: September 2013, travelled on business
Thank Varamihir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

The lady who works during the day has horrible customer service and her english isn't coherent. She doesn't seem very knowledgeable of the operations either. She was very rude and short with her words. I felt that her apology wasn't sincere and I was not offered any other options. I was given a standard non-personalized apology letter and it wasn't even on letterhead paper. The hotel is very outdated for a Holiday Inn Express. The experience was not good, I would not stay there again. The lady who works overnight was very sincere and sympathetic, she was who I initially spoke with before the indian lady that morning.

Room Tip: Utilize other options, there are several other hotels in that area
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  • Stayed: September 2013, travelled on business
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Thank Tiffany214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded 29 September 2013

Dear Tiffany214,

Thank you for leaving us a feedback. We give the utmost importance to our guests' comments as they help us improve and continually provide the best guest experience possible.

I am sorry to hear that your experience was not what you expected. I sincerely apologize for the level of service provided by our staff fell short of your expectations. Our team pays special attention to each and every guest and deeply regret that we have failed to deliver the highest level of service and customer care that you deserve.

Your patronage to our hotel is very important, as such, your comments will be shared with the hotel management and appropriate action will be taken. We appreciate all guest feedback, and strive to provide excellent service to all of our guests. We hope that you give us another chance and allow us to redeem your faith in our award winning service.

Sincerely,

Dhan M
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

Address: 12323 Katy Freeway, Houston, TX 77079
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #297 of 517 Hotels in Houston
Price Range: £90 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston West-Energy Corridor 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
This West Houston hotel offers the perfect mix of business and pleasure, located less than two miles from CityCentre and 15 miles from Downtown Houston. There are two restaurants that are within walking distance from the property, Becks Prime and Texas Land and Cattle. There is also plenty to do nearby with Memorial City Mall, Katy Mills Mall, Studio Movie grill, and Topgolf just minutes away. Corporate locations nearby include ConocoPhillips, Shell, BP, McDermott, Exxon, Shell, Technip, and Citgo just to mention a few. We provide complimentary shuttle service to nearby corporations and event centers. Enjoy everything that the Energy Corridor has to offer. Hotel Amenities Complimentary Express Start Breakfast Complimentary Happy Hour Complimentary High Speed Internet Complimentary Daily Self-Parking Complimentary Newspapers Shuttle Service Meeting Room 24 Hour Business Center On-Site Fitness Center Outdoor Pool Local Attractions CityCentre Studio Movie Grill Memorial City Mall Katy Mills Mall Terry Hershey Park George Bush Park Topgolf Marq*E Entertainment Cente Must See Johnson Space Center, Downtown Aquarium, Houston Zoo, Galleria Mall, Bayou Place, Discovery Green, Houston Museum Natural Science, Must Do Houston is the center of many space exploration activities. Johnson Space Center is a world known tourist place for visiting and experiencing the unique opportunity that NASA has to offer. Houston is well known for the Museum of Natural Science, Houston Zoo, Downtown Aquarium, and the Galleria Mall. Also, depending on the season every tourist should catch a Houston Rockets, Texans, or Astros game. Don’t Forget CityCentre is a thoughtfully planned and meticulously executed self-contained community of sophisticated retail and elegant dining. CityCentre is also home to Life Time Athletic, a state-of-the-art urban fitness facility and spa, and Studio Movie Grill, an eight-screen premier cinema facility. ... more   less 
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