We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, good service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Sorella CITYCENTRE
Ranked #5 of 511 Hotels in Houston
Certificate of Excellence
Stavanger, Norway
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great location, good service”
Reviewed 12 March 2014

Stayed here on a business trip in March 2014 and really enjoyed it. Good service, very nice breakfast with healthy food, access to gym nearby for extra charge (gym on hotel ok but small), nice bar in the hotel and very nice restaurant (although did not actually eat here). Lots of nice restaurants around the area and some shops. Easy to walk around. Nice interiors and tidy and clean rooms, good housekeeping services.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swaerholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,017 reviews from our community

Traveller rating
    676
    230
    72
    20
    19
See reviews for
135
270
38
408
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Aberdeen, United Kingdom
Level 5 Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 12 March 2014

This was my second stay at Sorella, and a similar experience to the first (see November 2013 review). Location at City Centre is great with a number of nice bars and restaurants within walking distance. Hotel rooms are large and comfortable. Breakfast is good, continental style. Car park adjoining the hotel. Small gym was OK but busy even at 4am (jet lag!). From the languages and accent at breakfast, this is not a hotel where Americans stay! German, French, British, Arab... but not the locals! Free WiFi worked well.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 30 April 2014
Thank you very much for staying with us and providing your valuable feedback. We look forward to your return.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri City, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

I went with my fiance and booked the ti amo package. We received free valet parking, champagne & strawberries in our room and a breakfast voucher for $65. We unfortunately didn't get to visit the restuarants but the staff was very welcoming and helpful. It is a beautiful property and upon arriving I was asked if it was my first time staying, when I answered "yes" the gentleman working the lobby insisted on giving me maps of what was around and explaining how to use my voucher. The ceiling to wall windows were magnificent as we gazed onto the citycentre plaza.

I LOVE the location. You are in the heart of every type of entertainment you need; food, bars, clothes, movies, all are within walking distance.

The room is spacious and the hardwood floors are a nice touch, however the bathroom is lacking. It is contemporary to match the rest of the hotel but small with only showers available. I was also a little bit disappointed at the fact there were not any movies to order since the tv only provided HBO.

We did visit the bar where the live band was playing and once we went back to our room we weren't disturbed by it (as other reviews have stated).

I loved my stay and most definitely will be staying again, hopefully for longer than one night so that we can enjoy the scenery and the restuarants offered. It was chilly during our stay so we didn't visit the beautiful pool.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charisse B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 10 March 2014
Thank you very much for taking the time to review your stay with us. We were thrilled to hear you had such a great time. We hope this becomes an annual event for you.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 5 Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 February 2014

This has its own class, it is a very good hotel , when you are visiting on business, it is located in the heart of a modern city centre. decent sized rooms, it is quiet a luxurious hotel.
Even the morning breakfast is very good with lots of fruit option.

Room Tip: Take a room facing pool side.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vikasmadan100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 February 2014

I am a regular guest at the Hotel Sorella and chose it becuase of its location. There is little direct competition in this specific area and that is a pity beause it means there is less incentive for the hotel to excel.

It is a good hotel - good beds, spacious (but plain) rooms and great location. The one thing that lets it down is the service. It is really not as good as other equivalent class of hotels in Houston. There is no customer recognition, no sense of loyalty to a customer and no sense of needing to compete because it has a monoply in this area of town and it is always busy.

On my most recent visit, after a stay of 9 days, I asked if a late check-out was possible. The reply was short and curt - no. There was discussion, the front desk staff did not check which room i was in, or even asked my name. There was no offer of an extra hour or two - no "sorry" or offer of help. This is one example of how a request was poorly handled.

I do like the access to the huge gym across the street - Life Time Fitness - this is a terrific facility.

The hotel should and can do better and has the potential to be great, if only it could improve customer service and be friendlier!

Room Tip: Rooms on a highest floors or facing West are quieter.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Biztravel007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 24 February 2014
Thank you so much for your feedback. We appreciate you sharing your views. I can honestly say that we do very much appreciate all of our guests and aim to exceed their expectations in every way. We hope you do have another opportunity to stay with us. Please feel free to contact me directly to handle the details of your stay.

Sincerely,

Ryan Gullion
General Manager
rgullion@valenciagroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans
Level 4 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 January 2014

I stayed at the Hotel Sorella City Centre Houston over July 4th 2013, and wanted to say what a pleasant experience we had. The hotel staff were attentive and professional throughout our stay, doing everything from early check in (as early as 11am, and holding our bags while we went to the pool to wait) assistance with directions and parking our rental car. One evening we asked where we could use our free drink coupons that were given at check in, and the hotel manager walked us to Mona Lisa. The rooms were modern and comfortable, with the only thing missing being a bathtub. Hotel Sorella City Centre is in a prime location, surrounded by plenty of shopping and restaurants. We got a special on the room rate for July, stay 2 nights get one free, complimentary drink coupons, and complimentary continental breakfast which was amazing. (Mountains of croissants and assorted pastry, huge bowls of fruit, plenty of juices and coffee constantly replenished by hotel staff) If you are looking for a spa, do not miss LifeSpa inside Life Time Fitness just around the corner from Hotel Sorella. It is large, has everything a spa can offer including an indoor and outdoor pools, mens and womens areas with hot tubs, sauna and steam rooms, and a salon. There is also a place to grab a light lunch if you are spending the day. If you want to pamper yourself, this is the place to go. Loved my trip to Hotel Sorella and cannot wait to return.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corinne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 24 February 2014
Thank you for your great feedback, we look forward to many happy returns.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2014

We selected Hotel Sorella to host our Wedding Ceremony this past Sunday. Amazing job, the property is flawless, trendy and romantic. City Centre had so many options for dining and entertainment for our guest that came in ahead of time....the ceremony was elegant and romantic. The rooms are beautiful and spacious, I recommend this hotel to anyone wanting a romantic, modern wedding or event. Special thanks to Ellen in Sales, James with PSAV and Oscar who went above and beyond to exceed our expectations....Great Job Hotel Sorella.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tanyasmith106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 23 January 2014
Wow. Thank you for taking time to recognize some of our outstanding associates. We are very proud of them and happy to know they helped make a stressful day easier. We look forward to many happy anniversary returns.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Houston hotels
Great Uptown
Hotel Granduca Houston
Hotel Granduca Houston
#2 of 511 in Houston
790 reviews
Downtown
The Lancaster
The Lancaster
#1 of 511 in Houston
1,466 reviews
Hotel ZaZa Houston
#6 of 511 in Houston
1,660 reviews
Show Prices
Show Prices
Show Prices
Downtown
No photo provided
Show Prices
Show Prices
Show Prices

Been to Hotel Sorella CITYCENTRE? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sorella CITYCENTRE

Property: Hotel Sorella CITYCENTRE
Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 511 Hotels in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Priceline, Expedia, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hotel Sorella CITYCENTRE reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing