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“Best Staff”

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Hotel Sorella CITYCENTRE
Ranked #11 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 23 June 2014

Overall the Hotel Sorella was great but what made it better was the staff! The staff at Hotel Sorella was unbelivable! Very nice hotel and I would recommned it to every friend in Houston! Location was great!

  • Stayed: June 2014, travelled as a couple
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Thank Hector L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 24 June 2014

Thank you for your review. I will be sure to share with our entire staff.

Sincerely,

Ryan Gullion
General Manager

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769 - 775 of 1,131 reviews

Reviewed 22 June 2014 via mobile

Went on a surprise honeymoon for a night with the hubby, and the staff was amazing!! Alan at the front desk planned a great stay with my hubby, and the room was amazing!! The shower was great, very relaxing.. great views to the little plaza.. really a great time!! Cant wait to go back and enjoy it again!!

Stayed: June 2014, travelled as a couple
Thank Meredith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 24 June 2014

Thank you so much for your kind words. I will be sure to congratulate and thank Alan for his great work when I see him next. Please hurry back.

Sincerely,

Ryan Gullion
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

My company held its annual national conference in Houston this year. From the beginning it was clear that the Sorella was an excellent choice. The staff went above and beyond from the planning stages through execution and the final farewells.

The meeting rooms, catering, and room accommodations were absolutely perfect and everyone is still raving about their great experiences.

The City Centre location is ideal. What a great area to be in with a family or a large group of co-workers; there truly is something for everyone.

If you're looking for a hotel to host a conference or large gathering look no further!

  • Stayed: June 2014, travelled on business
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Thank Alexis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 24 June 2014

Thank you for having your meetings with us. I was thrilled to read your feedback.

Please be sure to plan another meeting soon.

Sincerely,

Ryan Gullion
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed with our two boys for Fathers' Day weekend and experienced excellent service throughout the hotel. The valets were very polite, helpful and patient as was the front desk personnel. We were unaware that the pool was full service which was a nice surprise. Nice roomy cabanas! Housekeeping left us a cute surprise when we got back to our room and found our sons favorite stuffed animal, Boo, sitting on the bed with headphones on and "listening to music". ;) We used the room service for breakfast one morning and it was on time and delicious. There is a complimentary breakfast that we enjoyed the next morning and it was also delicious. Our car was always prompt when we called for it when we needed to leave but you really don't have to leave City Centre because there is a LOT to do there! Fun area to be and an elegant hotel to stay in while you're there. Highly recommend!!!

  • Stayed: June 2014, travelled with family
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Thank KrakenV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 18 June 2014

We are very happy to hear that you had a great father's day weekend with us. We hope you can return soon.

Sincerely,

Ryan Gullion
General Manager

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Reviewed 17 June 2014

This hotel is located in City Center, so there are plenty of places around for eating, shopping and the like, even if you are on a business trip.
The rooms are very spacious, modern and the bed is divine.
Service is great.....especially when recovering from an issue. When I opened the mini bar to get a beer, I found that it clearly had not been serviced from the last visitor, since their last 'to go' meal was still in there. Not only did they come and get it and profusely apologize, but the next day, there was an ice bucket full of beer in my room. Nice
Wonderful free continental breakfast in the lobby lounge every day - loads of berries, yoghurt, juices, coffee, cereal. Just what you need to get your day off to a great start.

  • Stayed: June 2014, travelled on business
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1  Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 18 June 2014

Thank you for taking the time to share your feedback about your recent stay. We truly appreciate your kind words.

Sincerely,

Ryan Gullion
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I recently held an event at this hotel, with attendees flying in from both North And South America. The event from start to finish was flawless . Last minute changes required by my group were quickly solved and never a problem. Thank you Jason, Kary, Juliana and the catering crew for an amazing event. I look forward to the next event in Houston.

  • Stayed: June 2014, travelled on business
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Thank Aimee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 17 June 2014

Thank you for taking the time to recognize the efforts of our team. I will be sure to share your kind words with them.

Sincerely,

Ryan Gullion
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I have stayed here a number of times since 2010 and each and every time I still love the hotel. The staff are extremely friendly and helpful, the location is excellent and the rooms are spacious and comfortable. The only downside I have is the breakfast choice, after a few days it can be a little repetitive, but I love that the staff will make coffees "to go" for you. Can be a little pricier than other hotels but definitely my favourite hotel in Houston. Would highly recommend it.

Room Tip: A room overlooking the pool area/square is lovely.
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  • Stayed: June 2014, travelled on business
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Thank prettypink21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this reviewResponded 17 June 2014

So thrilled to see we have a fan in Ireland, please hurry back and stay with us again.

Ryan Gullion
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sorella CITYCENTRE

Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 517 Hotels in Houston
Price Range: £133 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
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