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“Perfect Birthday Getaway!” 5 of 5 bubbles
Review of Hotel Sorella CITYCENTRE

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Hotel Sorella CITYCENTRE
Ranked #3 of 501 Hotels in Houston
Certificate of Excellence
Fernandina Beach, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Perfect Birthday Getaway!”
5 of 5 bubbles Reviewed 6 July 2014

My boyfriend and I spent the weekend here for my birthday this year. We had seen the exterior of the hotel many time visiting City Centre and I was NOT disappointed. Everything about the room and hotel was perfect. Location location location! I couldn't asked for a better weekend getaway.

Parking was a bit of a hassle though. We ended up using valet after driving around for 40 minutes looking for a parking spot. The parking garage is shared with the whole entertainment district and movie theatre.

Room Tip: Get a room facing the City Centre Plaza for amazing views of Downtown Houston and nightlife.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 14 July 2014
Thank you for spending your birthday with us. We hope you make it an annual tradition. We apologize for the difficulty with parking. We encourage our guests to arrive as close to check in time as possible on Friday and Saturday evenings due to the popularity of CityCentre.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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948 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
1 review
5 of 5 bubbles Reviewed 5 July 2014

We have stayed here for a “weekend getaway” several times, but I was still more than pleasantly surprised that the staff behind the counter knew my name before I even reached the desk. The manager on duty came over to greet us and had a nice snack tray and cookies delivered to our room. I travel to NY, Chicago and Las Vegas for business on a regular basis and have rarely found a staff or hotel in general more accommodating and personable.
The room was spotless and the bed and pillows were exceptional.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 14 July 2014
Thank you very much for staying with us again. We appreciate your business and hope you are able to stay with us again soon.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

I stayed at he Hotel Sorella last week & arrived with some concerns with respect to some of the negative reviews posted here. Contrary to those reviews, my stay at the Sorella was flawless! I did call ahead and asked for a quiet room in advance & the staff took care of this effectively. My room was silent. I had questions about the bar fridge, as I try to maintain a gluten free diet & often purchase groceries that I know are GF & keep them in the fridge. The hotel was kind enough to provide a small portable fridge to accommodate my needs. All of the staff were friendly, knowledgeable & very accommodating. My experience here was such that I will unlikely stay anywhere else when travelling to Houston. It is a beautiful hotel in a cool part of town with great access. Clean, modern & an absolute find in a sea of generic brand name establishments.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jonathandawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 1 July 2014
Thank you so much for staying with us. We truly appreciate your business and thank you for your kind review.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

This is a great hotel that's made great by its staff. My wife and I checked in this weekend toe celebrate our anniversary, and we were taken care of from the moment we checked in. Everyone we encountered seemed genuinely interested in making sure everything was perfect.

This hotel is located in the Energy Corridor of Houston, and many of my clients from out of town utilize it for business travel as well. I've never had one group say anything negative about it, and in fact most insist on staying there on subsequent visits. Many have coordinated conferences in the facilities at Sorella, and they've gone off perfectly.

I would highly recommend this hotel for both business and leisure travel in Houston, as I feel it is the best in the city.

Room Tip: Rooms overlooking CityCentre at night are great!
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 1 July 2014
Thank you for your kind words. We will continue to work hard as a team to refine and improve our service.

Please come and see us again.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Overall the Hotel Sorella was great but what made it better was the staff! The staff at Hotel Sorella was unbelivable! Very nice hotel and I would recommned it to every friend in Houston! Location was great!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hector L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 24 June 2014
Thank you for your review. I will be sure to share with our entire staff.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mayaguez, Puerto Rico
1 review
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Went on a surprise honeymoon for a night with the hubby, and the staff was amazing!! Alan at the front desk planned a great stay with my hubby, and the room was amazing!! The shower was great, very relaxing.. great views to the little plaza.. really a great time!! Cant wait to go back and enjoy it again!!

Stayed June 2014, travelled as a couple
Helpful?
Thank Meredith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 24 June 2014
Thank you so much for your kind words. I will be sure to congratulate and thank Alan for his great work when I see him next. Please hurry back.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
1 review
5 of 5 bubbles Reviewed 19 June 2014

My company held its annual national conference in Houston this year. From the beginning it was clear that the Sorella was an excellent choice. The staff went above and beyond from the planning stages through execution and the final farewells.

The meeting rooms, catering, and room accommodations were absolutely perfect and everyone is still raving about their great experiences.

The City Centre location is ideal. What a great area to be in with a family or a large group of co-workers; there truly is something for everyone.

If you're looking for a hotel to host a conference or large gathering look no further!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, 24 June 2014
Thank you for having your meetings with us. I was thrilled to read your feedback.

Please be sure to plan another meeting soon.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sorella CITYCENTRE

Property: Hotel Sorella CITYCENTRE
Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 501 Hotels in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
Reservation Options:
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