We stayed June 17-19 my husband and I.Upon arriving at the hotel we were pleased with the modern clean lobby area and the terrific clean scent.Check in was uneventful,I guess......No personality at all(Just the facts maam).Sometimes a smile and friendly "Hello"can make anything wrong suddenly better.Found our room #125 to be a bit on the not as clean as lobby side.The things that are easily repaired, werent.Bedside lamp barely standing, dried sticky coke dripping down the TV stand,bathroom console needs a little love,closet had terrible odor,stove had serious grease marks.Nothing that we couldnt deal with so we chilled.
The first night was fine,rented a movie fell asleep.That would be our last bit of rest we had at Element.Saturday night was an all out Partaaay.Loud screaming,drunks by the jaccuzi,loud mouths with no consideration of others running up and down the hall yelling,old beat up trucks idleing outside while some classy drunk girl yells back and forth to them at 3:50am.When i last looked at the time it was 4:20.......It was mind boggeling to me that none of this was stopped by the hotel.The serene atmosphere they are trying to create was a joke.
Upon check out it was the same old bland,no personality experience.I am not the type to need or require anything much,but a simple"How was your stay?"Would have been nice.
This hotel is a prime example of: You can have the best product in the world,but if you cant back it up efficiently and effectively you dont have a darn thing.
- Official Description (provided by the hotel):
- Part of an upscale Houston's bustling Northwest, Element Houston Vintage Park Hotel is moments from the Willowbrook shopping complexes. ... more less
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- Also Known As:
- Element By Westin Houston Vintage Park Hotel Houston