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“Modern & Spotless Hotel with Hearty Breakfast”

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Element by Westin Houston Vintage Park
Ranked #182 of 508 Hotels in Houston
GreenLeadersGold level
Federal Way, WA
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Modern & Spotless Hotel with Hearty Breakfast”
Reviewed 6 June 2014

This is my first time staying at an Element Hotel and I will be Hunting for them in the future on business travel. Service was great and also staff friendly and helpful. A Westin Heavenly bed is always a favorite of mine and since this is a Westin Property they have them. The shower was exactly the same as a Westin Resort I stayed at recently and a real treat with rain shower and handheld unit. I read the prior reviews on Tripadvisor when booking. There is a comment by someone concerning the shower door and lack of conditioner. I found that my door closed quite well and left no water on the floor. In addition the Shampoo is a Shampoo/Conditioner Combo and that is clearly stated on the label. The breakfast was wonderful with eggs, bacon, sausage, fresh fruit, numerous juice choices, etc etc. I'm very happy I stayed here for 3 days.

Green Features: Breakfast and nightly hospitality included. There is no actual "restaurant"
  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
2 Thank WendyFederalWay_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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321 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Bryan, Texas
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 May 2014

My husband plays drums and when he plays for a church in Spring, they put us in this hotel. It's a lovely hotel and the rooms are nice. Comfy bed, nice pillows, and a DVD player which our 3 year old greatly appreciates so we can bring Frozen for him to watch! The breakfast in the morning is always nice with fresh squeezed juices (at least I think so?) and options like breakfast wraps with egg and ham or egg and veggies and then the usual stuff like yogurt, granola, pastries, etc. It's also right by the Vintage Park shopping area (?) with Alamo Drafthouse and some restaurants. We enjoy our stay every time!

Room Tip: We have stayed on floors 2 and 3 and on the pool side and parking side and never had any issues. (W...
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  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside, California
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 May 2014

The hotel is located around 30 minutes away from the Museum of Fine Arts in Houston, and GPS sends you there on a toll road that does not accept cash. It is located by what looks like apartment complexes, and past a lovely golf course community and through a small copse of woods. The hotel is very minimalist outside, without covered parking or a porte-cochère to let passengers off under when its raining. The lobby is nice looking and the front desk clerks were friendly. The hallways are a rather boring monotone. The room was very nice. The kitchenette had a full size fridge, a dishwasher, 2 burners on the stove, a toaster, dishes, one use dish soap, etc. The walk in shower door did not close fully so there was water on the floor after every shower. The walk in shower was great for disabled people who cannot lift their legs over an average tub. There was no separate conditioner provided. The pool was small and overlooked the parking lot but had nice touches, like a geode-like decoration and a few tiny flower beds. The outside eating area had a nice barbecue pit, a small water feature, and a fire feature so it is nice to eat or visit outside. The complimentary morning breakfast has scrambled eggs with asparagus or scrambled eggs with ham. There was cereal, milk, and pastries provided from around 7-10am. My children and I were quite happy with the breakfast layout, but certain items were gone pretty early (cinnamon rolls, etc.) The bed in the room was a platform bed and my son bruised his shins twice entering or exiting the bed. The window overlooked a large (and close) electrical line/pole. The mattress was fine on the bed but not on the Hid-a-bed. The Hide-a-bed had a VERY thin 'mattress' and did not have bedding. The front desk clerk brought bedding very quickly though, once called. The dishwasher and air conditioner were not the quietest. The guests were a nice mix of families, business travelers, etc. There were no vending machines but you could purchase items from the desk clerk (ice cream, candy, drinks, dry goods, etc) at a very expensive price. I think the 20 ounce soft drinks were $3 each. There was an empty field next door that people walked their dogs. It was VERY close to several medical centers.

Room Tip: Ask for a pool view maybe
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank NatureMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nederland, Texas
Level Contributor
152 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 May 2014

We picked this hotel at the last minute. What a wonderful surprise!! It is modern, super clean and has every amenity that you could possibly imagine!!! It even had a full kitchenette in the room!! It is also a green hotel! The breakfast was FABULOUS!!! My kids LOVED it and our only complaint is that we only stayed 1 night!!! I will definitely be looking for Element by Westin in other towns we travel to!!! The staff was SUPER helpful and even gave us a late check-out time even though we ended up not needing it.

Room Tip: You can pick from queen beds with a sectional sofa -- or a king bed with sectional sofa
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Green Features: AMAZING!!! Not one piece of plastic to be found!!!
  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank JamPack1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace H, Starwood Hotels at Element by Westin Houston Vintage Park, responded to this review, 16 May 2014
Dear JamPack1965,

Wow! Thank you for taking the time to review us and giving us such a kind review. We're so glad you and your family enjoyed your stay with us, and we look forward to welcoming you back if you're ever in Houston again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2014

The room was clean and comfortable, specially the bed was super comfortable. Staff responsive and courteous. Each room has fully functional kitchenette with cooker, micro and fridge. Breakfast and happy hour snacks and drinks were decent. The property is a bit off the main track, but great for joggers and those who like to be away from city chores. Recommended!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Samarjit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace H, Starwood Hotels at Element by Westin Houston Vintage Park, responded to this review, 16 May 2014
Dear Samarjit,

Thank you for writing such a wonderful review of our hotel. We're so glad you had a nice stay and hope that we can welcome you back on your next visit to Houston. Again, we truly appreciate your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coppell, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

We were scheduled to arrive at 3:00. We got here at 4:30 and the two hotel rooms we had requested were neither one "ready". The housekeepers hadn't even gotten to the rooms. We left and went to a nearby restaurant to wait the 30 minutes they told us it would be. We came back two hours later, and neither of the two rooms were ready yet. 5:30 pm and neither room was ready. Then we asked for a discount and were told "we can take $10 off one room". I told them it needed to be on both rooms, which he approved. Then he said the original price was $119 per room. We went back to our original email that quoted us $109 per night, and at that point he offered us $15 per room. We continued to have issues all night, including multiple lies about where/when the "shuttle" could take us. They hung up on the phone twice and then when we did talk to them, they said the manager would call us at 7:00 the next morning. I told him that was too early and not acceptable and he hung up again. Do not stay here. They have poor customer service and it is the worst I have ever experienced. How do you not have a room ready for your customers 3 hours after the original check in time?

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
5 Thank Kristen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace H, Starwood Hotels at Element by Westin Houston Vintage Park, responded to this review, 4 May 2014
Thank you for taking the time to give us this feedback. We apologize for the unfortunate experience you had with your rooms not being ready and the communication about both that and the shuttle. We’d love the opportunity to be able to discuss this with you further. If you feel comfortable discussing your experience, please email our General Manager, James Bynum, at james.bynum@elementhoustonvintagepark.com. We truly appreciate your feedback and hope we hear from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 April 2014

The room was comfortable and I liked the decor. Staff were very responsive to my needs and made me feel welcome. The free food was very good and appreciated! While the hotel was a bit off the beaten path there was a very nice shopping area just down the street which included nice restaurants and a grocery store.

Green Features: This hotel had recylcling cans in the room. They had parking places for hybrids only which really surprised me. LEED CertifiedGreen Seal CertifiedNon-toxic pest control.Local plants in garden. ENERGY STAR laundry machines. Water-efficient bathroom fixtures.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmwlsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace H, Starwood Hotels at Element by Westin Houston Vintage Park, responded to this review, 25 April 2014
Dear nmwlsw,

Sounds like you had a great stay! Thank you for taking the time to write such a positive review of our hotel. We hope you'll stay with us again for your next trip to Houston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Element by Westin Houston Vintage Park

Property: Element by Westin Houston Vintage Park
Address: 14555 Vintage Preserve Pkwy, Houston, TX 77070-2124
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Houston
#130 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Element by Westin Houston Vintage Park 3*
Number of rooms: 123
Official Description (provided by the hotel):
Part of an upscale Houston's bustling Northwest, Element Houston Vintage Park Hotel is moments from the Willowbrook shopping complexes. ... more   less 
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Also Known As:
Element By Westin Houston Vintage Park Hotel Houston

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