I was in Houston on a business trip and wanted to return my rental car to IAH at night so I could take the hotel shuttle directly to the airport in the morning. Hotel shuttles only pick up at the rental car "visitor parking lot", which is a little dark at night. Long story short - I got into a hotel shuttle, but didn't realize it was the Fairfield Inn and not the SpringHill Suites. When the Fairfield Inn driver wouldn't help me out after I realized my mistake, Terry at the Spring Hill made sure their driver came down to the other hotel to get me. I'm not sure if Terry is a manager or not, but he was truly a class act! I travel a fair amount, and I rarely come across someone so personable. He took a difficult, stressful situation for me and immediately resolved it. All other staff members were excellent as well. Great place for business. When I'm back in Houston, I will definitely go back.
- Official Description (provided by the hotel):
- Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more less
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- Also Known As:
- Springhill Suites Houston Intercontinental Airport Hotel Houston