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SpringHill Suites Houston Intercontinental Airport
Ranked #13 of 508 Hotels in Houston
Certificate of Excellence
Groves, Texas
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great weekend”
Reviewed 20 January 2014

Booked this hotel for a girls weekend (had friends flying in)after reading reviews. What a nice experience. Heather on the front desk was my first contact, she was personable, fun and helpful. The staff was wonderful, the ladies serving breakfast, the drivers of the shuttles.
The decor is very modern and colorful in the lobby and the rooms are laid out beautifully. The beds are comfortable and very clean. The complimentary breakfast was a surprise as there was scrambled eggs, sausage and hot oatmeal as well as the waffles and other choices. The hotel is close to the Humble/1960 area so we were able to have nice dinners and shop within a decent
driving distance. Felt safe and comfortable in the hotel, this will be our first choice for future weekends.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 25 January 2014
Tonie T,
Thank you for choosing SpringHill Suites Houston Intercontinental Airport for your girls weekend. We appreciate your kind comments regarding our clean accommodations, complimentary services, and hospitable staff. I look forward to sharing your compliments with our staff, and I will be certain Heather receives a special commendation for her outstanding service. We hope you and your girlfriends will return for another visit in the future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Hayden, Idaho
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 January 2014

We stayed at this hotel before departing for a cruise out of Bayport. The room was clean with all of the necessary amenities. We grabbed a quick dinner in the attached very small restaurant. It was overpriced with horrible food. We would stay here again, but not eat in the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parisparisparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 25 January 2014
parisparisparis,
Thank you for sharing feedback from your stay with us at SpringHill Suites Houston Intercontinental Airport. We're glad our accommodations and amenities made for an enjoyable stay. It's unfortunate to hear that our restaurant fell short of meeting your satisfaction Please know we will take your comments into consideration for improving our property and overall guest experience. Thank you again for choosing our hotel before departing for your cruise. We hope you'll have an opportunity to visit us again soon.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trumbull, Connecticut
Level Contributor
177 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 January 2014

I've stayed at this hotel twice for business trips. My expectation of a hotel by the airport is very low. Springhill Suites completely surpassed my expectations. I don't know if I have ever stayed at a hotel with such wonderful staff. They are engaging, happy and beyond helpful. The rooms are spacious and the beds are comfortable. The breakfast buffet has choices for everyone. The only negatives I can think of are some of the loud planes flying overhead and that there are no sit down restaurants walking distance from the hotel. However, their shuttle and wonderful shuttle drivers are there to drive you to one of the restaurants nearby.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maisiemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 25 January 2014
CTmommyConnecticut,
Thank you for your review and return visits with us at SpringHill Suites Houston Intercontinental Airport. We appreciate you choosing to stay with us during your business trips, and we're pleased to hear we exceeding your expectations with our helpful staff, comfortable accommodations and value added amenities. We value your feedback and thank you again for sharing. Please plan to visit us again soon. Thank you again.

Sincerely,
Devin Frank, General Manager
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San Clemente, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 January 2014

I held a business meeting at this location. SpringHill rooms are wonderful, the amenities are nice and the design is very modern. Kristin Banks in sales helped me tremendously in putting together my meeting and the last minute changes we encountered. Marta Castro, a banquet employee was the best. She was friendly, always smiling, efficient and went out of her way to help me. She is a great asset to this property.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank CatJunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 25 January 2014
CatJunky,
Thank you for selecting SpringHill Suites Houston Intercontinental Airport for hosting your business meeting. We appreciate you writing a review and sharing your compliments on our accommodations, amenities, and attentive staff. I will make sure both Kristin Banks and Marta Castro receive special commendations for their excellence in service. We hope you'll have an opportunity to visit us again soon. Thank you once again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milwaukee, wisconsin
Level Contributor
313 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 15 January 2014

Well, we thought we'd be on our way to Buenos Aires New Year's Day evening, but instead (thanks to United) had to find a place to stay overnight so we could try again the next day.

We were lucky...there are several hotels near IAH and we choose this one. It's 11pm, and Terry at the front desk couldn't have been more welcoming and charming. Kindly asked for a late check out since our flight didn't begin boarding until 8pm, and he graciously provided it...even offering to check to see if he could extend it longer than the requested 3pm. Every hotel should have someone focused on serving the customer like Terry.

Our rooms were clean, had that special 'new hotel room' scent, and very spacious. I loved the decor. The toilet in a separate room from the shower/vanity room....what a novel and cool concept. Separate and fairly large living area with TV, desk, couch, table. The usual comfy beds I've always found at Marriott hotels.

So we were starving...and discovered that you really cannot order from the drive through at the Jack In the Box or the Taco Bell across the street (their lobbies were closed due to the hour) by just walking up to the window. So what does the hotel shuttle driver do? Takes us through the drive-thru with the shuttle. How nice is that???

Shuttle runs 24 hours, at the top and bottom of each hour. Timely and reliable. Friendly drivers.

I'd stay here again anytime I'm near IAH again.

Note they also have a Springhill Suites near the Hobby airport...make sure you pick one next to the airport where you arrived.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jannaqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 25 January 2014
Jannaqq,
Thank you for taking the time to write a review from your experience with us at SpringHill Suites Houston Intercontinental Airport. I'm sorry to hear about your unfortunate flight delay, but I'm pleased to know that our staff's excellent service and sincere hospitality added comforts to your unexpected situation. We have a dedicated team of associates that strive to provide exceptional guest experiences. I will make sure Terry receives a special commendation for his outstanding service in accommodate your requests. We hope to welcome you back as our guest again in the future. Thank you once again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groves
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014 via mobile

I stayed here prior to an early morning flight out of Houston IAH and was very pleased.
The hotel looks and feels new, very clean, spacious rooms, excellent bar and lounge area.
This is not the stop for a romantic stay, absolutely no ambiance; that said, it is almost peeve as a way station for travelers with flights arriving late or leaving early.
Definitely plan on staying here again.

Stayed December 2013, travelled solo
Helpful?
Thank keb248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 15 January 2014
keb248,
We appreciate your review and thank you for choosing SpringHill Suites Houston Intercontinental Airport. We're happy to have been a part of your travels, and we're pleased to know our accommodations and amenities added comfort and convenience for your early morning flight. We look forward to your next visit. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

Stayed for an overnight layover January 1st and was very impressed by the attitiude and helpfulness of the stafff in helping me and my girlfriend make the most of our time. Paula at the front desk was very helpful and informative and Djohn (spelling?) the shuttle driver was a great guy to talk to while meandering around the city. But I have never recieved more friendly and enthuisiastic service from anyone at any hotel than Terry who works the night shift. The man is a delight and the hotel is lucky to have him. The room and wifi and bar were all lovely but the team working there really made our stay special.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamhanded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, 15 January 2014
Hamhanded,
I'm happy to hear of your pleasant stay and appreciation of our staff at SpringHill Suites Houston Intercontinental Airport. Incredible reflections like yours gives us great talking pieces to commend our team members on their extra efforts in hospitality that exceeded your expectations. I look forward to sharing your compliments with our team and will be certain to recognize Paula, Djohn, and Terry with a special commendation for their outstanding service. We're happy to have had you and your girlfriend as our guests, and we hope to welcome you back again soon. Thanks again.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Property: SpringHill Suites Houston Intercontinental Airport
Address: 15840 John F Kennedy Blvd, Houston, TX 77032-2318
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Houston
#8 Business Hotel in Houston
#16 Family Hotel in Houston
#46 Best Value Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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