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Fairfield Inn & Suites Houston Intercontinental Airport
Ranked #143 of 506 Hotels in Houston
New York City, New York
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Just average”
Reviewed 19 August 2014

Upon walking in to the room I saw a cockroach on the floor.
The carpets are old.
I had a do not disturb sign on my door until 11am when i left and took off the sign. When i returned my room was in the same condition. I guess house-keeping doesn't bother to come back and follow-up with rooms.

Location is right next to a TownPlace suites about 5-10 mins outside airport. Breakfast was good, gym was decent.

Overall I didn't get a good feel like most other Fairfield Inn's.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank KamAli06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 2 September 2014
Dear Guest,

Thank you for allowing us the chance to review our areas of opportunity. We have taken immediate actions reagrding the issue. We have contacted our pest control company and increased the treatment intervals. We realize there are many trees surrounding our property and we are working hard to resolve the issue. Thank you again for providing feedback. We hope to earn your business again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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196 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
551 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 18 August 2014 via mobile

From the shuttle service which took about 45 minutes to be picked up from the airport to the plain room.

The shuttle is an unmarked black van. The only thing that identified this was self made signs taped to the widows of the van. Even the van had a Florida plate instead if Texan.

The lack of friendliness is average. They were not rude either but the staff clearly didn't make any effort to make you feel extra welcome.

The rooms are average in size. At least cleaned but they're were some tiny crawling bugs by the desk area. Not quite sure if it was due to the very humid weather. Just wanted to point out that they were NOT bedbugs.

Locations is a lot of be desired. There is nothing around. You either order in, walk in the heat about 25 minutes and over highway to get to a small plaza with a variety of food or wait for the very busy van to miraculously drop you off.

I've stayed at Fairfield's before and this is not the level of service I've received in the past. Maybe new property? Hope they get some training

Stayed August 2014, travelled on business
Helpful?
1 Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 2 September 2014
Dear Guest,

Thank you for taking the time providing feedbacks regarding your stay. I aincerely apologize for the inconvenience that we may have caused. We have taken this as one of our learning opportunities and incorporate it in our daily meetings. Please pardon our temporary short falls. We are making necessary changes for our guests - both internally and externally. Thank you for allowing us a chance to make it right.
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Baltimore
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 July 2014

We really loved our stay at this hotel! After having a bad experience at a Days Inn in Houston, this was soooo refreshing! What can I say...Marriott has done it agaiin! Comfy beds, emmaculately clean room, lobby, property overall. Nice modern decor, great channel selection, great WIFI connection, great shower head/water pressure...(ha, this is sooo important to me) and the managers reception...OMG, Mon-Thurs...Excellent. We never had to buy our dinner the entire time there. They fed us so well and the free wine and beer was an added bonus as well. The pool area was totally ours at night. We swam whatever time we wanted and was a very romantic location, nestled in the woods. Great management, friendly staff, on point housekeeping...Just overall a GREAT place to stay. If in the Houston area...this is where u want to stay!

Room Tip: Im sure any room here would be excellent. The hotel is not an issue at all... the local area is...It...
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ezbnqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 25 July 2014
Thanks so much for sharing your great review about the hotel. I'm very humbled by your amazing comments! It looks like the hotel staff did a great job in making your stay with us the best it could be! We always try to provide all of our guests a clean and comfortable room and great customer service as well. It looks like we were successful with you. I'm so glad you enjoyed our evening social which we have Monday-Thursday from 5:30-7 PM. We do have a great location less than three miles from Bush International airport but secluded in a heavily wooded area to allow for a more peaceful environment. I certainly hope should business or pleasure bring you to the area again you'll think of us again.

Thanks again for your gracious comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Level Contributor
145 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 July 2014

I like staying here. I am a huge fan of anything Marriott. The managers reception Mon-thurs is always a nice gesture. As far as food, there is not much around so the free breakfast and light dinner is excellent! If you are looking for a restaurant Good Eats is located at the Holiday Inn, a quick walk to the property. Also, the front desk has menus for a Chinese restaurant and Dominos pizza that will deliver right to your room.

Room Tip: Rooms with "27" are in front of the elevator. Although elevators are not loud at all.
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank travelsinger97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 17 July 2014
Thanks so much for taking the time to write a review on your stay! We are certainly pleased you enjoyed your stay with us! Our staff tries very hard to provide a clean and comfortable room for all of our guests and also provide you with great Marriott customer service! We have received many nice comments about our breakfast in the morning between 6:30 and 9 AM and evening social which is Monday through Thursday from 5:30 PM - 7:00 PM and I'm so glad to hear we exceeded your expectations. We are also fortunate to have several restaurants within a three mile radius of the hotel to please all of our guests! I hope if business or pleasure brings you back to our area you'll stay with us again!

Thanks again for your kind remarks!
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Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 June 2014

I was booked in this hotel due to a cancelled flight from United Airlines.
I was sincerely expecting the worse or at least something pretty much ordinary. Just basics.

I arrived there pretty late, probably 2am. Staff at the moment was still (somewhat) cheerful and welcoming. The overall feel of the hotel is really nice, very relaxing and it definitely invites you to come in and relax after that UA's mess-up.

The rooms were really nice (much, much nicer than expected), clean bathroom with excellent water pressure, normal (or even good) hotel smell, perfectly working AC, TV, everything was just great. I wasn't even that mad for the flight cancellation as the hotel allowed me to really rest.

Bottom line, if any airline departing from Houston cancels your flight, request to be sent here.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EEDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 3 July 2014
Dear Guest,

Thank you for taking the time providing the review. We are glad to see such a positive feedback on our hotel. We hope to see you next time not due to flight cancellation, but a much more pleasant occasion. I have tken the liberty of sharing the feedback with or team. Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russellville, Arkansas
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 June 2014

Beautiful place, great management, great staff, great food, great rooms! The shuttle was great, clean, and a polite driver. The manager's reception at night was healthy! And good. My room was clean, internet was free, and it was quiet.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ppwillme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 19 June 2014
Dear Guest,

Thank you for providing such a great review! We are glad to see you have enjoyed your stay. Thank you again for your business and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana, United States
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 June 2014

Wow! Awesome breakfast, friendly staff, and even a small dinner at night. Combined with an airport shuttle and great price, you can't beat this Fairfield Inn!

The only issues I encountered here were them not having any shampoo at all, and also the shower in the room had poor water pressure. This was due to the room type (2 bed executive) only being offered in an accessible setup, and the handheld shower head not getting much pressure.

All in all, this is definitely one of the better Marriott select service properties in Houston, if not the entire company.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joepercussion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoyo P, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this review, 19 June 2014
Dear Guest,

Thank you for taking the thime providing review! We appreciate your business and hope to see you again soon! Our team is excited to see such a wonderful comment from you. Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Houston Intercontinental Airport

Property: Fairfield Inn & Suites Houston Intercontinental Airport
Address: 4025 Interwood N Pkwy, Houston, TX 77032-3862
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#138 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fairfield Inn & Suites Houston Intercontinental Airport 3*
Number of rooms: 131
Official Description (provided by the hotel):
Fairfield Inn & Suites Houston Intercontinental Airport is located a few minutes from IAH Airport. Our Houston airport hotel offers a complimentary shuttle that will take you to and from IAH airport between 5am - 12am. Our Houston hotel rooms offer separate living and sleeping areas, 32 inch flat screen TVs, which is perfect for any short or extended stay in Houston, TX. If you're here to explore Houston, TX, we're a few minutes from the best Houston attractions. Start your day on the right foot at our IAH hotel and enjoy our free full hot breakfast buffet. At the end of your day, relax poolside or partake in some barbecuing in our grilling pavilion. Hosting a Houston event? Plan your next event or wedding at our Houston, TX venue in our Grand Ballroom featuring 2,585 square feet of space. ... more   less 
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Also Known As:
Fairfield Inn & Suites Houston Intercontinental Airport Hotel Houston
Fairfield Inn And Suites Houston Intercontinental Airport

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