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“Customer service was outstanding.”

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Courtyard Houston Medical Center
Ranked #160 of 517 Hotels in Houston
Reviewed 25 February 2014 via mobile

I stayed at the hotel during Passion 2014. There was a total of 24 young adults in our group during our two night stay. While at the hotel we received exceptional service from everyone we came in contact with! We paid for valet parking and that was the best decision we made all weekend.
Every single valet associate that helped us was beyond gracious and understanding. I can NOT thank your team of valets enough. Those men put well beyond their best foot forward and always had a genuine smile on their faces! I'm certain we weren't the easiest group of young adults to corral and ship out but your extrodinary team made it a breeze. Thank you for hiring such commendable gentlemen. Please recognize your staff for the exemplary service they provide to everyone customer that enters your building!

  • Stayed: February 2014
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Thank stefanisimon09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 - 169 of 291 reviews

Reviewed 17 February 2014 via mobile

We checked in because of the proximity to the Houston Zoo and the Science museum. The agent at the desk seemed bored, no eye contact, and plain disinterested. Right off the bat we noticed the very strong perfume in the hall, eye watering. When we opened our room it was a different scent but almost as strong. I was able to open a window and that helped but it was still there. When I called the desk they said it was just another guest. If it lingers that long they need to check their air system filers. Was also awakened several times by helicopters landing nearby. We also had to sign a waiver agreeing to a no party policy. Wasn't 't planning a party, but that is a first. Instead of staying 2 nights as planned, we checked out the first time. I had a headache and my eyes were sore, and I am not sensitive to scents. Vegas doesn't bother me at all. I think it's just poor air movement and filters.

Stayed: February 2014
1  Thank Sambir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, General Manager at Courtyard Houston Medical Center, responded to this reviewResponded 24 February 2014

Dear valued guest,
Thank you for taking the time to share your experience with the Courtyard Houston Medical Center. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
We would like to regain your trust and hope to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

We have stayed at this location annually for a couple years. The hotel is clean and nice and the staff is very friendly and helpful. The location is great and very close to Reliant Arena. They do a great job.

  • Stayed: March 2013, travelled on business
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Thank jhth1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, General Manager at Courtyard Houston Medical Center, responded to this reviewResponded 19 February 2014

Dear valued guest,
We are delighted to hear that your stay with the Courtyard Houston Medical Center was enjoyable. We thank you for choosing our hotel for your travel needs every year.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you again and we look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

My husband and I are from Louisiana and have stayed at this Courtyard most every time we come to Houston. Most of the personnel at this hotel are nice but one stands out, Rita. Rita always greets everyone with a Texas size smile and gives us all a Texas size welcome. To say that she goes above and beyond is an understatement. The rooms are quite nice, clean and spacious. It's great to have the Bistro downstairs especially when we don't want to fight the Houston traffic. You can't go wrong with this hotel in the downtown area and Rita's infectious smile.

Stayed: February 2014
Thank SALeBlanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, General Manager at Courtyard Houston Medical Center, responded to this reviewResponded 24 February 2014

Dear valued guest,
Thank you for taking the time to share your experience with the Courtyard Houston Medical Center. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Rita was very excited to read your comments. That smile was delivered upon hearing and reading your comments.
We are delighted that your stay with the Courtyard Houston Medical Center was enjoyable and we look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

Everyone was nice and helpful here. The property was clean. The food at The Bistro was good. Rooms were large and very clean. It was my second time staying there and I would plan to return on any future trip visiting the medical center.

Room Tip: The front desk staff can arrange a private town car at a reasonable rate to get back to the airport...
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  • Stayed: January 2014, travelled on business
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Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014 via mobile

5 star hotel. Started with check in. Alejandro needs recognition from management for his courteousness . Slight mix up with the rooms and he handled it right away. Room was spacious and spotless. Nice sitting area in shower. once again, cleanliness was over the top. Not just in room but all areas of hotel. slight toilet problem that was fixed within 10 min and the floor cleaned. ate at bistro feb 1. Germaine was friendly, courteous and got our breakfast quickly as we were there for cheer competition. She checked on us as well at breakfast. Germaine is a valuable employee to this hotel. excited to find this gem of a hotel and we will return when in the area. Service here is better than any luxury hotel .

  • Stayed: January 2014
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Thank acohen76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

My husband and I stayed two nights because we needed to be near MdAnderson. It was a wonderful stay. The front desk personnel seemed to really enjoy their jobs, always friendly, helpful, positive, and smiling. The lobby and room were very tastefully decorated, clean, and comfortable. They offer shuttle service which made our stay even better. The drivers were very friendly and helpful and dropped us off at MdAnderson. It was nice at the end of a long day to just pick up the phone and have them pick us up. We will definitely be staying here when we return.

  • Stayed: January 2014, travelled with family
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Thank dtmallett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Houston Medical Center

Address: 7702 Main St, Houston Medical Center, Houston, TX 77030-4406
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#37 Romantic Hotel in Houston
#45 Family Hotel in Houston
#65 Business Hotel in Houston
Price Range: £90 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston Medical Center 3*
Number of rooms: 154
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Also Known As:
Courtyard Houston Medical Hotel Houston

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