I stayed at this Courtyard recently on a business trip. There was a major conference going on in Houston the week I was there, and this was the closest hotel to the downtown that had a room that’s under the company rate cap (and it’s charging non Courtyard prices too). I am a Marriott gold elite member and have had consistently good experience with the Marriott chain, well until this time.
The hotel is almost brand new, lobby is nice, room is large but I found a live one and half inch cockroach in my room on first night. I was too tired to ask for a different room so I just killed it.
When I returned from work on my second day, I found both of my shirts that I had hung in the dresser missing and the power supply for my tablet also missing. I called the front desk and the front desk clerk showed up 10 minutes later with the power supply and my two shirts that were clean and crisp in the morning but now all wrinkled and somewhat damp in a plastic bag. He offered to send them to the dry cleaner but couldn’t make them available early enough the next morning before I had to leave for work, so pretty much a useless offer. The explanation I got was the housekeeping staff got it mixed up and thought I was checking out and took all my stuff I left in the room to lost and found, but if that was the case, they sure didn’t do a very good job cleaning the room for the next guest because all my other stuff was in the dress drawer.
I have stayed at many hotels and this has been by far the worst experience and I paid over $200 a night for a room that had a live cockroach, clean shirts taken away from the room and returned not usable for the next day. Until this hotel gets rid of all the cockroaches and fixes the staff training problem, stay elsewhere.
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- Also Known As:
- Courtyard Houston Medical Hotel Houston