I spent another week at the Holiday Inn Express on West Road this month. During my first stay, I was giving a handicapped accessible room and the shower was wheelchair accessible, which meant that water would run over the entire bathroom floor causing slip hazards. I also encountered rowdy and noisy patrons late into the night.
I did not have any of those issues on this trip. The normal guest bathroom was much better and I was on the 3rd floor so I did not notice any real guest noise at all. The bed was still comfy with both soft and firm pillow options in every room. A fridge and a microwave in every room made eating out much more enjoyable as well. The TV was very nice and the wireless internet worked much better than on my previous visit.
My issue with the hotel this time was the complementary breakfast. It was just awful. During my entire stay, the juice machine was not putting out any apple juice at all. I tried priming it by running a few glasses through it and would get a small shot of the apple juice but mostly water. I decided to go with coffee instead, although it was much too hot in Houston last week to be drinking coffee. The coffee selection looked good, with (I think) 3 different options available. I honestly could not tell the difference between the 3 flavors though. Then there was the food. They had the normal offerings of danishes and breads which were fine. They had cereal with milk available. I noticed some fresh fruit. However, I am a meat and eggs fan so I went right for that. I had some bacon and scrambled eggs on the first morning. The bacon was OK, but was very overcooked and tasteless. The eggs were horrible. They tasted gritty and were very runny, almost like they were from some kind of mix or something. I tried to salvage them by putting some gravy over them, which only made it worse since the gravy was also very runny. I decided this would be my last complementary breakfast on this trip, and ate out every other morning. I did look at the breakfast every other day but was still uninspired by it. I saw sausage patties one day and those frozen pre-made omelette things twice.
All in all, it was still a nice place to stay. I just don't understand why so many of these hotels go with cheap airline-style food for their breakfasts. Real food does not cost that much more to provide and would make a much better impression.
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