To start with, I would compare the brand "Holiday Inn" with her international counterparts, specially in Asia. This brand is a reputed brand in Asia providing all services that you could ask for from a 3-4 star hotel, however this Hotel in North America came across as strictly a "budget hotel".
The check-in was smooth and my relationship with the IHG group was duly recognized by the front desk. Again, very basic looking front door welcome and below average lobby. Just one person managing the front desk and multitasking most of the time.
The room was good size, however was aging. The carpets needed attention at many parts in the room as well as the lobby. The bed provided the usual signature "Holiday Inn" comfort, however, it was a tad too soft for my liking. The décor of the room was very basic, the furniture very outdated and in need of maintenance. The washroom needed a lot of attention. Part of it was addressed by the maintenance staff upon complaining. The water was not draining through the sink and the toilet flush needed attention as well. Besides, the bathroom looked very old and dated. The tiles dirty at many places and fixtures all rusted in places. Like I said, this place is in dire need of renovations.
Again, no bottles of water provided in the room. Upon asking, the front desk said that they would give me a bottle if I would go down myself to get it. Also, needed a dental and shaving kit. When requested, I was told to go down to the front desk and collect it myself. I was very surprised with this attitude! Like I said at the start, my experience at Holiday Inn's in Asia has been very different and this hotel came across as a strictly budget hotel or rather a B&B and it was not even a Holiday Inn "Express"!!
For food, there was only one restaurant in the hotel, with a very limited menu for all meals. Again it is not 24 hours, moreover, it is even closed during afternoon hours after 2pm I think! The food was strictly "okay", the service lack luster. Most of the time, there were no servers in sight and often seen chatting with each other and even snacking at the tables in the restaurant while other guests were dining. In other words, the service was not attentive and could be much better. The food was priced as per the hotel class so no complaints there.
The saving grace, I would say, was the friendliness of the staff and their willingness to help. Otherwise, this place turned out to be something that I never expected out of the "Holiday Inn" brand. Maybe its a "budget" brand in North America. I do not think I will choose to stay here again.
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