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“Excellent place - Awesome staff”

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The Westin Houston Memorial City
Ranked #22 of 504 Hotels in Houston
Woodside, New York
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent place - Awesome staff”
5 of 5 bubbles Reviewed 19 January 2012

I went to the westin hotel during the Houston salsa congress (jan 12-16th). The place was very clean the staff was really friendly, respectful, and helpful. The hotel is conveniently close to a shopping mall where they have plenty of things to do: movies, shopping, eating, iceskating, etc... The room was really clean, it had two full size beds, desk, flat screen tv (with movies for purchase), fridge, iron, safe, etc... i hope that the congress is held here next time, because thats where i want to stay. If you are traveling solo - use the super shuttle for 25 bucks, otherwise, a cab could cost you 50 bucks one way. The down town area is about 10-15 mins away by car, so a cab could cost around 20-25 dollars. The space center is about 45 mins away, so a rental might work best.

Room Tip: rooms on the 3rd floor connect to the tunnel, which takes you to the mall. :-)
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Extorsys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
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English first
Houston
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 January 2012

This is a beautiful property and still seems new. The work out facilities are excellent and the infinity pool is gorgoues. The staff was great as well. You will get a well rested nights sleep with the Heavenly bed.

We also enjoyed the club lounge which I don't think I have seem before at a Westin.

The location is in the prime area for the Memorial Mall and hospital district at memorial. We ae at Cheesecake factory which is a small walk away.

We will definately be back.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank TheShadow32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
135 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

Stayed at the new Westin for 2 nights in early December for a business conference and had a really nice time. The hotel is still very new (Opened March 2011) and the staff go out of their way to make sure your experience is memorable. The facility is impressive; about 25 stories tall with speedy elevators. I neglected to check out the penthouse infinity pool and work out room but was told the view was spectacular of West Houston. The rooms are large and comfy, lovely bathroom and glass shower. It was fully equipped with necessities (wifi costs $9.99 a day however). Located in a very busy part of Western Houston directly off the very busy/congested I-10 corridor within the giant Memorial City Hospital Complex (only complain that parking was confusing and a hassle as the hotel entrances were difficult to find and negotiate) and across the equally busy Gessner Road from the large Memorial City Mall. Very pleased that they constructed a pedestrian bridge to and from the Mall as otherwise it would be dangerous and ill advised (Texas drivers don't cater to peds)

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KJDC19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cypress, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Classy, Clean and Courteous. Beautiful facilities with good-sized, well appointed rooms and contemporary furniture and fixtures. We stayed there for a company party. I only have two hiccups to mention. When we had the car valet parked, they told us it would be one price, however, the next morning when we had it retrieved, it was triple that. Secondly, our room had a door into the room next to us. The couple in the room next door talked late into the night and we could hear every word. They were sort of talking loudly, but not out of the ranged of acceptable. So, if you can, get a room with no adjoining room door.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherri1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suburb of Houston
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 15 December 2011

We stayed here one night to test drive the heavenly bed and not only the bed but everything about the stay was just right. Check in was cheerful, efficient and included a brief but thorough orientation, the room was tasteful and fresh, the bathroom and particularly the large shower ith double head was luxurious. And the bed....let's just say we ordered one yesterday to replace our much-hated tempurpedic. The location is very convenient to the huge medical complex and shopping mall, connected by a skyway. This was a very nice stay. Weekend rates are very reasonable.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Aujourdhui2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
258 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 31 October 2011

This was my second stay at this property and it did not disappoint. The location is great for me with access via walkway to the Mall and several restaurants.
The rooms are clean and modernish in a Westin kind of way.
I have a pet peeve with all Westin's I hate the soap, other than that hard to find fault with the toiletries.
I did have one not so good experience; after being out for the day I cam back to find my room door adjar. When the room had been cleaned the door did not click shut, thus my possessions were unprotected for the day. Fortunately nothing was stolen but it could have been disastrous. (my computer was in the room)
There is also an unpleasant odour in the lobby, something that I have noticed on both occassions when I have been there.
Having said that the staff are great, very friendly and helpful and the rooms are very nice. Highly recommended.

Room Tip: Rooms ending in 03 are a little bigger than the regular rooms
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank 10izboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

The Westin Memorial City opened in the spring 2011, a midrise hotel with garage parking at I-10 and Gessner at Memorial City, the hospital campus/retail area. I stayed on business for two nights and was upgraded to a corner suite which provided a private bedroom with windows on 2 sides, the size of most hotel rooms; a Vegas-sized 12x12 bathroom with separate shower and non-jacuzzi :( tub, and sitting area with separate TV, sofa, table, bar and bathroom. Very roomy. Check-in was very professional and friendly.

This is a property worthy of the best reputation Westin stands for. Nicely appointed, beautifully-finished, businesslike, with a very smart and professional staff.

Dinner both nights were from the on-site restaurant, Trattoria Il Mulino. Very good entrees, and my selections were non-traditional, did not disappoint, and were reasonably-priced.

I did not rate the hotel as an excellent 'value' since it's well over $200/night so they're not giving it away. But it's fairly priced.

Let's talk about the road noise. There are 15 lanes of Interstate, 7 lanes of eastbound access road, and 11 lanes of Gessner Rd. including an underpass echo-chamber impacting this property. That corner-suite upgrade put me on the corner that put me front and center to ALL of those lanes and the drone of road noise all day and all night was much louder than I would have liked.

Room Tip: Ask for "City" view which should only subject you to Gessner Rd. noise.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vita_bene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Houston Memorial City

Property: The Westin Houston Memorial City
Address: 945 Gessner Rd, Houston, TX 77024-2855
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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