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“Location, cleannes of hotel” 4 of 5 bubbles
Review of The Westin Houston Memorial City

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The Westin Houston Memorial City
Ranked #28 of 501 Hotels in Houston
Vancouver, WA
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Location, cleannes of hotel”
4 of 5 bubbles Reviewed 19 July 2013

Location of this hotel was perfect for my wife and I during our visit to Houston/Central Texas. Located on Highway 10 made for an easy departure westbound towards San Antonio, New Braunfels, and Austin. The hotel was very clean, probably the BEST hotel bed I have ever slept on, so says my wife also, and it definitely beats our own (surprisingly) I would trade for that one in a minute. Good location right across from the Memorial City Mall (built in last couple of years, and only separated by a walkable bridge direct into the mall) well treated by staff, definitely deserves a four star rating plus. Only surprise was a parking fee of $12.99/day, but no resort fees. Great pool and hot tub on the 18th floor, plus good looking and well equipped exercise room

Room Tip: ask for higher floor rooms, 15 up for good views
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 23 July 2013
Greetings – I appreciate you sharing your review of your stay with us. It certainly sounds like you enjoyed your visit! Our goal is definitely to do everything possible so our guests feel well cared for. The Infinity Pool, our “Heavenly Beds”, a friendly and helpful staff, and a clean and luxurious environment, are just a few of the things we feel are important to achieve our goal of making you feel special while visiting us. I hope to see you back again very soon!
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
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English first
Vancouver, Canada
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

Wanted to stayed here to explore Houston before our cruise. Although this location is approximately 1 hour away from the cruise terminal it seemed like a good place to stay with all the great reviews. We had rented our car from the airport and drove around exploring and stopped at the outlets before heading to the hotel. We were looking for a clean, friendly hotel, with two queen sized bed.

At check-in the front desk staff seemed competent and friendly. Our room had exactly what we were looking for at a decent size. We were able to get our shopping done before headed for the cruise terminal. Across the street from the hotel there is a decent sized mall where we were able to drop off our rental car. All around there were great dining options as well.

Complaints:
None!

  • Stayed January 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank smilie604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 23 July 2013
Greetings – thank you for your compliments to our hotel and staff! The main goal of our staff is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and hope you enjoyed your cruise! We hope we see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 July 2013

For the business traveller this hotel is in a great location. Just inside the Beltway off I-10, the Westin at Memorial City is close to the Energy Corridor and also handy to the Galleria business area and downtown. Great shopping and numerous excellent restaurants close by as well. The rooms are spacious, clean and comfortable, the gym is well equipped with a great view, ditto the pool. The executive center on the 17th is a nice touch. Service in the hotel is very good.

Room Tip: 17th floor for executive club access
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  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Intrepidtravellersx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 23 July 2013
Greetings – thank you for your compliments to our hotel and staff! The main goal of our staff is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and I hope we see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 30 June 2013

Location of this hotel makes it quick and easy to get around town. Close to the Domain for excellent shopping and dining. The rooms are clean and crisp. The staff were exceptional (so friendly and welcoming). I enjoyed staying at this hotel. The fitness center is adequate (nothing fancy, but the machines and equipment were new/well maintained). The pool area, however, is very small and covered (not a place to lounge and soak up the sun). Other than the pool, I was very satisfied with my stay at The Westin.

Room Tip: I asked for a room farthest away from the highway to avoid traffic noise.
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  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelcurrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 8 July 2013
Greetings; I am so glad to hear you had an enjoyable stay with us. We do everything possible to make all of our guests enjoy all of their time here. We do receive a lot of positive feedback about our guest rooms and our famous Heavenly beds. We look forward to your company in the future. Thank you for taking the time to share your thoughts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 June 2013

10 days at the Westin. Hotel is well located next to a mall and a few restaurants in walking distance.

Rooms are clean, comfy and really quiet. The executive lounge is worth the upgrade. Good gym also. The pool area is nice but on the 18th floor so pretty windy.

Food in the bar and grille is good and nice drinks selection but it is freezing! The aircon is so cold it makes it too unpleasant to stay long. There is one terrace but it has no service so fine for the first drink you carry up.

The shuttle looks to be good but be warned, it is booked by BP at 7am everyday so you can't get anywhere till after this. One of the reasons I chose the hotel was for the shuttle service so I ended up hiring a car at much more expense.

Would stay again. Also. Catering staff all excellent - very attentive in all bars.

Room Tip: 17th floor has the execs bar.
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  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Genna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 8 July 2013
Greetings; thank you for your compliments regarding our hotel! Our location is convenient for both our business clients and those who come for pleasure. We do hope that you have the opportunity to return and enjoy some of the many amenities we provide, such as our Infinity Pool, 24 hour Westin Workout, and 024 Grille. We look forward to seeing you in the near future!
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Austin, Texas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 June 2013

My husband and I recently stayed at this hotel while we were in Houston for a friend's funeral. Everyone from the front desk staff to the general manager was extremely helpful and pleasant. We were there with a group of friends and everyone raved about the service, location, rooms, convenient shuttle, and gorgeous pool area. We have stayed at this hotel many times and always love it, but the exceptional service we received during this visit reinforced our love for the Starwood/Westin brand.

Room Tip: Don't miss the gorgeous pool area on the rooftop.
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blue_ide1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 8 July 2013
Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and I hope we see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 1 June 2013

This was the second time I have stayed at this Westin when in Houston on business and it didn't disappoint. It is nicely decorated, good service and the restaurant has great choices for breakfast. The bar is good too, very good cocktails :-) Did have one day where my room didn't get serviced but it was sorted out. Location is good to and attached to the Memorial City mall which is great for a spot of shopping. Definitely my hotel of choice when travelling to Houston.

Room Tip: I request (and get) a room away from the elevators and at the end of a corridor.
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  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 6 June 2013
It sounds like you had a successful business trip, and I was pleased to hear that we were able to play a part in that! Our top priority is to ensure that all of our guests, whether here for business or pleasure, feel comfortable and well taken care of. I will forward your comments on to our staff, and they will be so happy to hear that their efforts are appreciated. We would love to have you visit us some time on a pleasure trip so that you can relax by the pool, take advantage of some great shopping and great food, and just unwind and recharge. Thank you for your wonderful recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Houston Memorial City

Property: The Westin Houston Memorial City
Address: 945 Gessner Rd, Houston, TX 77024-2855
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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