Just a quick review from a non-guest. I did not actually stay at the hotel but felt my experience needed to be shared. I was set to deliver my baby at Memorial Hermann Memorial City Hospital which is connected (and I mean, you don't have to go outside to get from one to the other) to the Westin Hotel. 4 days before my due date by baby went from a deliverable position to a transverse breech position which requires a c-section. I was immediately scheduled for a c-section at 7:30am 4 days later, with a pre-op arrival time of 5:30am. After discussing with my husband and realizing we were looking at waking up at 4:30am we decided a stay at the hotel would be the best option. 2 days before the surgery I called the Westin to book a room for myself and my husband for the evening before the surgery. I was told the hotel was at capacity and they did not have a small block of rooms for emergency hospital patients. Apparently the hotel was filled for an oil and gas convention or seminar somewhere in town. Not only was the gentleman at the front desk un-empathetic, he also was unwilling to see what could be done to help, forcing me to ask for a manager. The female manager I spoke with was much more understanding but still said there was nothing she could do personally and would have her director call me in the early morning to see if he could oversell the hotel one room, one night for us so we did not have to wake up at 4:30am and drive to the hospital for my last minute c-section. Did I ever hear from him? No I did not. I will be discussing all of this with the hospital to make sure they understand that the Westin does NOT give favor to Hospital patients even though the hospital recommends the hotel frequently. Why would Starwood/Westin build their hotel directly next to and also connect it to the hospital if they were not going to affiliate with the hospital or at least save a small block of rooms for emergency situations? I am going to emplore the hospital to stop recommending the Westin because the Westin is doing nothing to facilitate that relationship.
- Official Description (provided by the hotel):
- The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, TripOnline SA, HotelsClick, Ebookers, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your The Westin Houston Memorial City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Houston Memorial City Hotel Houston