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“Incompetence”

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The Westin Houston Memorial City
Ranked #20 of 506 Hotels in Houston
Fort Lauderdale, Florida
1 review
“Incompetence”
Reviewed 18 July 2014

This hotel is esthetically beautiful but the service is terrible. Starwood really has dropped the ball in Houston and needs to secret shop all of its hotels. I waited for 3 hours for a cab and or town car. How can a business Hotel be so incompetent???

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 26 August 2014
Greetings; I sincerely do appologize for the frustrations and obvious dissapointment you encountered while trying to secure a taxi. Our teams did work very hard to attempt to secure a taxi for you, but were unable to get the taxi to the hotel in a timely manner due to the trip volume that the area taxi companies were encountering. I sincerely do appologize for the delays and can asure you that your most recent experience does not represent the level of service that we typically provide. Historically our taxi service at the hotel is very good, I do appologize for this isolated incident and do hope we will have the opportunity to host your next visit to Houston.
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510 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
South Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014 via mobile

Stayed for 7 days in July. Had a corner suite which was perfect for my family of four. Lovely suite which was a true representation of room that was displayed on website. Rooftop pool was very nice, kids had fun using jacuzzi as well. Gym was fantastic with the most amazing view of Houston...who knew Houston was so pretty. Front desk staff were very helpful and responsive. Hotel is connected to memorial city mall via a skywalk, very nice considering Houston is smoking hot this time of the year.
Only downside was parking which cost $12 a night.....pretty annoying. Plus no SPG executive lounge :-(.
All in all it was a very pleasant stay. We'll be back.

Stayed July 2014
Helpful?
Thank Ajalatravel_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 18 July 2014
Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable and well taken care of, and we are always pleased to hear that we were able to accomplish that. We hope to see you back at the hotel very soon.
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Stewartstown
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 July 2014 via mobile

Excellent Location, great amenities. Beautiful view on 18th floor with infinity pool and nice lounge area. Panera close for breakfast/coffee. Shuttle to area shops and restaurants. City Centre a must for frozen yogurt/Red Mango and shopping.

Stayed June 2014
Helpful?
Thank Sherri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 18 July 2014
Greetings; Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and was able to take advantage of the numerous amenities we have to offer. We hope to see you again at the Westin Houston Memorial City very soon.
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Texas
Level Contributor
139 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 June 2014

While on vacation this summer we decided to visit take our 7 year old daughter to the American Girl store that's located in a mall that is right next to the hotel. For starters, there's a connecting walk way that allows you to walk from the hotel right into the mall, avoiding the busy street down below.
From the moment we walked up near to the counter the staff was really helpful and cordial. Even later while walking around the hotel the staff was readily available and asking if we needed help with anything.
The rooms were very clean and beds comfortable. The only downside was when we were staying there a large group of girls were celebrating someone's birthday, so the nights were a little hectic but otherwise tolerable.
We never got the opportunity to eat at the hotel, but from the looks of it the brunch set up seemed pretty well stocked.
I'd definitely stay here again if planning to visit this part of The Houston?Memorial City area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southtexastraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 1 July 2014
Greetings; I appreciate you compliments to the Westin Houston Memorial City! I am so happy to hear that you enjoyed your stay with us and took advantage of some of our special amenities. We are sincerely honored to have been a part of what sounds like a trip full of happy memories for you all. Thank you so much for sharing your review.
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Round Rock, Texas
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 June 2014

The rooms and the beds are as you expect from Westin and it is all good. It is connected to Memorial mall. It was fun for my family as they love shopping. But the swimming pool was a joke. We were very excited about swimming as the pool pictures were just great. But once we went on the 18th floor pool, it was so small and I guess that was my biggest disappointment. Otherwise everything was just fine and as expected from Westin.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faisal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 1 July 2014
Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We get lots of great comments about the hotel. I look forward to welcoming you back to the Westin Houston Memorial City soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2014

Kinda late review but could not pass up. We stayed here back in January 18-19 for a Salsa Congress they had in the ball rooms. First of all this hotel is very convenient. tHIS Hotel is connected to a Hospital and Memorial City Mall. You can walk thru the hallway over the street and come out to the mall which is convenient if you want to do a little shopping without having to drive. This hotel environment is also very clean and peaceful. We stayed one night and wanted to stay another. We attended the Congress in the ball roooms and it was all smooth and well attended. The staff is friendly and all in all we had a good time and we would for sure come back to this hotel even if the Salsa Congress is not there next year.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srt_unit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 1 July 2014
Hello – On behalf of our entire staff, I would like to thank you for your kind review of your stay during this year's Salsa Congress! We receive a lot of positive feedback about our great location, our Heavenly Beds and showers, Infinity Pool, and our friendly and efficient staff. Our primary goal is to make each and every one of our guests feel comfortable and well taken care of, so we take great pleasure in hearing that we have achieved that! We do hope to see you back at our property again soon.
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Houston, Texas
2 reviews
Reviewed 15 June 2014

Wife and I booked a last minute overnight reservation for our anniversary. Very nice hip hotel and excellent location to shopping and night life. Staff was great from the front desk to the O24 lounge bartenders.

The infinity pool was one of the reasons we chose to stay at the Westin, but it was not what was portrayed in the pictures. While the view was great, the pool and hot tub water was not clean. Instead it was murky during our stay with greenish mildew on the tiles along the side of the pool.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmoshou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, 1 July 2014
Greetings; I appreciate you taking the time to share your feedback. I sincerely apologize for our recent oversight on the Infinity Pool area and do hope we will have another opportunity to impress upon you a more accurate reflection of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Houston Memorial City

Property: The Westin Houston Memorial City
Address: 945 Gessner Rd, Houston, TX 77024-2855
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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