After 12 hours of travel I arrived to a room stuck at 58 degrees. The staff informed me there was nothing they could do to fix it, and no other rooms for me. I suffered through and the next day they 'fixed it' but it was stuck to On. The room reached 94 degrees before a staff member figured out how to disable it. She gave me attitude for not having fixed it myself. Also I was sent a surprise arrangement by my husband, which the staff lost before my arrival. When he called to inquire he was only told "She'll get it when we find it". It was extremely disheartening to feel that my needs were not important to the staff. Also they changed the lock on my suite during my stay, which did not make me feel very comfortable in the room, given that I was transporting sensitive documents.
It's a shame because otherwise the hotel is an interesting concept, with a full kitchen and laundry facilities. But I don't think I would risk staying there again.
- Official Description (provided by the hotel):
- Welcome to Houston, Texas! The Sonesta ES Suites Houston is centrally located in the heart of the Galleria/Uptown business district. Whether you are here for business or pleasure; from the upscale shopping at the Galleria Mall to a variety of restaurants and sporting/ family venues; Houston has something for everyone. A few points of interest are: the Reliant Center/ Reliant Park - home of the Houston Livestock Show & Rodeo and the Houston Texans football team. George R. Brown Convention Center, the Texas Medical Center - with the world renowned MD Anderson Cancer Treatment Center, Minute Maid park - home of the Houston Astros and The Toyota Center - home of the champion Houston Rockets and Comets. Spacious fully furnished and well equipped studio, one bedroom and two bedroom/ two bath suites offer a variety for your accommodation/ relocation needs. Release some stress by exercising in our extensive fitness center, take a dip in our sparkling pool, or enjoy our garden courtyard and BBQ pavilion area. With all of the amenities Sonesta ES Suites Houston has to offer, we are a great option for the overnight guest as well as the extended stay/relocation guest. Complimentary wireless and high speed Internet is available throughout the hotel. The hotel is pet friendly! ... more less
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- Also Known As:
- Staybridge Suites Houston-Near The Galleria Hotel Houston