This hotel did not honour my confirmed reservation the week of May 1 2012. They provided no backup or alternate hotel. There was a huge conference in Houston that week .... it took hours for me to find another hotel room. In any case this hotel should have provided an alternate, or contacted me to tell me no room was available, I lodged a complaint with the customer support line ... never received a callback or explanation.
I never had the opportunity to speak with a hotel employee face to face because if you check in after hours there is no attendent in the lobby - rather you need to use the designated phone in the entranceway to get access to the hotel. When I used the phone I was connected with a security guard that just kept repeating " ... we have no rooms available .... " .
Good Luck ! Bill D. Confirmation Number:Z4D7K5E4J.More
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