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“Thought smoking hotels were gone...”

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La Quinta Inn & Suites Houston Northwest
Ranked #203 of 506 Hotels in Houston
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Thought smoking hotels were gone...”
Reviewed 21 August 2014

Checked in and my first room smelled of smoke and the smoke removing machine was still in the room. Air conditioner was set to max cool (meat locker) to mask the smoke smell, I suppose.

Now I'm my 2nd room and I can smell smoke coming from somewhere inside the hotel, maybe in the room below me.

I won't be staying at this brand anymore. I guess I shouldn't be this bias in my language but when I drove up and say a ton of construction trucks, I should have guessed. They only have 6 smoking rooms in the hotel, according to the night manager. Just my luck to encounter two of them in one night.

Room Tip: Ask where the smoking rooms are and if you don't smoke or like to smell smoke, ask to be placed...
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank JonathanW99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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222 reviews from our community

Traveller rating
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    77
    36
    16
    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2014

We stayed here for 2 weeks, ac didn't work (Aug)- took them 2 days to repair.The carpeting in the room was filthy dirty.I couldn't get my room cleaned without a hassle, so I cleaned it myself. The staff is hit or miss, a few are professional and courteous- most are rude and flat out lie to you. Most of the cleaning and maintenance staff are Hispanic and don't understand English. Our room key would constantly stop working (at least 10 times) causing us to have to go to the front desk to get replacements, or walk around to the front door since we couldn't get in the side entrances.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank Roger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton TX
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 August 2014

Fairly new hotel on the northwest side of Houston and we pulled in late afternoon without a reservation. Thankfully they had a room available! Check in was a breeze and the staff were all very nice and eager to please. Room was very good, the beds comfortable, and internet access was easy and free! They had a great breakfast buffet as well as a well-stocked snack area. I would stay here again if we're in the area.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lynn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 July 2014

Our reservation were made a month ago, we called a week ago to modify the reservation. When we arrived we were notified that even though we requested an ADA roll-in shower all rooms were being worked on for modification so we were given a room that they said was ADA aces such with such a small doorway there was no way a wheelchair would fit. Why would someone not call and tell us that there were no disabled rooms available? Lucky for us Holiday Inn Express had a ADA room and was able to save us.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank 60956Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 15 July 2014

Upon arrival was warmly greeted , staff was courteous, room cleanliness was very good. Customer service excellent, beds comfortable, really enjoyed my stay. Would definitely stay again and recommend to others.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank R5842YDlindam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 15 July 2014

Nice and Clean and friendly Staff. I have been traveling to Houston for the last 3-4 years and I stayed at many other places. This LaQuinta was out far the best. The mexican guy (can't remember is name) is very kind. I like him a lot. He always makes up fell welcome.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Myrtle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frisco, United States
1 review
Reviewed 6 July 2014

I spent 21 nights at this hotel recently. My room was clean and the breakfast offered by the hotel offered a good variety of choices. The front dest staff were always helpful, courteous, and cheerful. I would definitely stay here in the future.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Aparna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Houston Northwest

Property: La Quinta Inn & Suites Houston Northwest
Address: 11130 Northwest Fwy, Houston, TX 77092-7307
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#26 Best Value Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Houston Northwest 2.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with LaQuinta, Expedia, Hotels.com, Booking.com, Priceline, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your La Quinta Inn & Suites Houston Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Houston
Houston La Quinta

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