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“Love my Hyatt!”

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HYATT house Houston/Galleria
Ranked #29 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 21 April 2014

At the time of our stay, the hotel was going through some renovations but this was not a big deal. It was still a quiet and comfortable stay. The new rooms had great décor and I felt at home. The location was convenient to the Galleria Mall and many restaurants. Will definitely stay again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank VI N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxanna C, General Manager at HYATT house Houston/Galleria, responded to this reviewResponded 25 April 2014

Thank you for taking the time to give us your feedback about your recent stay. I am happy to hear you had a great experience at the Hyatt House.

We look forward to seeing you again the next time you travel to the Houston/Galleria area.

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592 - 598 of 776 reviews

Reviewed 18 April 2014

I thought it was disingenuous of you to take my money instantly as soon as I made the reservation and wait until two days before my visit to advice that the hotel was under construction. You did not advise that the pool was closed as was the BBQ area and the main entrance. If we had known we could have stayed somewhere else. But the terms of the rate was no changes no refunds for a discount not as great as the "Elite rate". For some reason the elite rate was not available. When we arrived it took 15 minutes to check in with no line. Obviously you have some new desk clerks. The desk clerk gave us the key to someone else's room which turned out to be a woman staying alone. She was frightened when we tried to enter after 10 PM Friday night. Also the coffee maker did not work. The breakfast was great but no cups for coffee, no heat strips for the paper coffee cups, no glasses for juice. I have stayed at this hotel many times this is most unusual. The serving area was not busy at all. There was no housekeeping service on our final day in spite of my leaving a generous tip ($5) the day before. Meagan apologized for the problems and said she would award a free night but no night was deducted from the stay. We received a note from Sade apologizing saying I would be awarded 5,000 Hyatt Gold Passport Points but that is not enough for a free night at this hotel. I realize there are problems during renovations but you need to be honest with your guest, especially your Platinum Passport Members.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank oalberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxanna C, General Manager at HYATT house Houston/Galleria, responded to this reviewResponded 25 April 2014

Thank you for taking time to share your experience during your resent stay at our hotel. I sincerely apologize for all the inconveniences you experienced throughout your stay due to our renovation and that we fail to provide you with the service you have come to expect from a Hyatt hotel.

We are now finished with our renovation and would love for you to give us a second chance and the opportunity to make it up to you, please feel free to contact me at 713-629-9711.

I hope you accept my deepest apology and when traveling to the Houston again you give Hyatt House a second chance.

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Reviewed 17 April 2014

This is one of my favorite hotels. The staff is incredibly friendly and accommodating. I wish the cleaning staff replenished the kitchen towels. Otherwise, perfect service. Internet in my room was extremely slow. But the room was very comfortable!

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank curtisrobertt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxanna C, General Manager at HYATT house Houston/Galleria, responded to this reviewResponded 25 April 2014

Thank you for taking the time to let us know about your stay. We are happy to hear you had a great stay with us and sincerely apologize about the replenishing of your towels and internet service. We take your feedback very seriously and will get with our team to make these improvements.

We look forward to seeing you next time you travel to the Houston Galleria again.

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Reviewed 16 April 2014

Although the hotel is still being remodeled, the rooms were clean and well-lit, the staff was eager to help and very kind and welcoming. The morning buffet was plentiful, varied and delicious. Once the renovations are done, we'd like to return to enjoy the pool.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Maha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this reviewResponded 21 April 2014

Thank you for staying with us. We value your comments and 5 star review. Next time you are back everything should be fully completed. The fire pit in the pool area is coming along nicely. We are glad that you found our staff accommodating and our breakfast plentiful, just wait until we open our made to order omelet station! We look forward to seeing you again soon.

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Reviewed 14 April 2014

Was not advised at time of booking that the hotel was under major renovation, with construction personnel throughout the hotel at every level. Entrance was via an unmonitored, and hidden side door. Was concerned about personal safety since none of the workers roaming the hotel had badges to indicate they were supposed to be there.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank ROBERT H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this reviewResponded 21 April 2014

Thank you for taking time to review our hotel. We are very sorry that you were not notified of our renovation prior to arrival. We would be happy to speak with you more regarding the inconveniences you encountered during your stay, please feel free to call a member of our operations team at 713-629-9711.

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Reviewed 11 April 2014

The hotel is undergoing a remodel. All of the rooms are complete and they are just finalizing the completion of a new bar and some other upgrades in the common area. The work crew only works until 5 or 6pm so it's no problem unless you plan on hanging out in the lobby. The rooms were great and everything you come to expect in the Hyatt's version of "home away from home". The staff was extra friendly and helpful to make sure everything was great despite the ongoing construction project. I was able to get my companies' negotiated rate which is always good and sometimes hard to find within the galleria area. Given the construction I marked cleanliness as average for common area only. Highly Recommend. -Jon

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hyatt Hotels
Thank JONATHAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this reviewResponded 21 April 2014

Thank you for staying with us and providing a 4 star review. We appreciate you pardoning our dust during your stay. We are very excited to finalize our renovation and hope you will stay with us again next time you are in the area.

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Reviewed 11 April 2014

No prior warning on website or at check in that I would have no water starting at 9am the next morning until 5PM! Also no warning that very loud construction noise would be ongoing starting early in the morning. I had to move to my vehicle in the garage so that I could hear and be heard at 8am.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank STEPHANIE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this reviewResponded 14 April 2014

Thank you for taking time to providing a review of our hotel. We apologize that you were inconvenienced during your stay with us. Our renovation will be done very soon, we would love for you to give us a try after it is completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Houston/Galleria

Address: 3440 Sage Rd, Houston, TX 77056-7010 (Formerly Hyatt Summerfield Suites Houston / Galleria)
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Houston
#25 Business Hotel in Houston
#35 Best Value Hotel in Houston
#57 Romantic Hotel in Houston
Price Range: £82 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house Houston/Galleria 3*
Number of rooms: 147
Official Description (provided by the hotel):
Hyatt House Houston Galleria, located three blocks from the Galleria Mall features an onsite H-Bar, complimentary Morning Spread(R) breakfast and suites with full-equipped kitchens. Enjoy many free perks such as property-wide WiFi, 24/7 fitness center and grocery shopping service. Lounge at our outdoor pool and firepit or grab a drink from our H-Bar with sharable menu items and full bar service. Each of our stylish suites is pet-friendly and offer full kitchens with stainless steel appliances, flat-screen TVs and Hyatt Grand Beds(R). Start your day with our new Morning Spread(R) breakfast with a yummy omelet bar. Forget something? We have a 24/7 Guest Market with snacks and travel items or take advantage of our new Borrows(R) program and we'll lend you anything from flatirons, yoga kits, board games and even pool toys. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Houston / Galleria Hotel Houston
Hyatt Houston Galleria
Summerfield Suites Houston
Houston Hyatt
Houston Summerfield Suites

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