I stayed two times thsi year in this Courtyard, January and June.
The hotel is close to my work, so that's very conveniant.
At check-in I noticed the professionalism of the staff.
I felt myself appreciated.
In January we had a situation, it was freezing in Houston.
The motorists in the Houston area are not very used on this cold conditions and the news showed a lot of traffic jams, accidents and iced roads.
This had an inpact on the availability of the staff in the breakfast room.
Since the staff was not ontime, the staff of the reception started to make coffee and giving muffins for breakfast. Without billing you. Yes adaptive service, well done !
I came back in June, this time I had a room at the back of the hotel.
Because those rooms have less sunshine, the airco has to make less overtime.
So for this I recommend a room at the back instead of the front of the hotel.
The room was clean and the bed is of good quality.
Considerations for improvements:
Offer a more European style breakfast
An in-room safe, big enough to store a 15" laptop.
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- Also Known As:
- Courtyard By Marriott Houston Northwest Hotel Houston
- Houston Courtyard
- Houston Marriott