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“quick stay”

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Hampton Inn Houston - Willowbrook Mall
Ranked #125 of 517 Hotels in Houston
Certificate of Excellence
Cyp, United States
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“quick stay”
Reviewed 31 March 2014

the hotel was nice, people were enjoying the pool, and the quality of service and responsiveness was excellent. the meal the next day was warm and great...which matched the personality of the waitstaff.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 23 April 2014
Dear John W,
Thank you for your kind comments about the hotel and staff here at Hampton Inn Houston Willowbrook! I am glad to hear you enjoyed our complimentary breakfast. We love having you here!

Best regards,
Sonya D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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233 reviews from our community

Traveller rating
    125
    64
    29
    10
    5
See reviews for
60
24
18
112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Chicago, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

Me and my fiance stayed in this hotel because a friends wedding was nearby. We were impressed with the TV, room decor and cleanliness. Nice to have a fridge and microwave in the room, and free internet was nice. I liked the free coffee and the free breakfast was not spectacular but still enough variety to satisfy most people i think. Staff was very kind and courteous and responded quickly to my issue with opening the window.
Theres a huge mall and go kart/mini golf/batting cage/arcade place nearby as well. the only negative about the hotel is the spotty hot/warm shower water and the hotel pool. I would not say the pool was bad, it just was nothing spectacular, but hey, at least it's an option. All in all, we got A LOT for our money. Would def stay again

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank hshokunbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara Falls, United States
2 reviews
Reviewed 6 February 2014

Staff were very professional and courteous. Have stayed in this Hampton many times and I am never disappointed in the cleanliness, safety, complementary breakfast and / or the room amenities. Great location for the NW of Houston.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2014

I always look for Hampton Inns when traveling the US. They are moderately priced and provide so much value. They are always clean, with friendly staff and a full breakfast. (I don't eat wheat and avoid most carbs, so a continental breakfast won't do. They always have protein offerings.) Breakfast, internet, and amenities are all included, many of which are charged for by more expensive hotels. Love them!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank TheLadyNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler, United States
2 reviews
Reviewed 1 January 2014

I enjoy the Hampton Inn brand hotels, but most of the time the coffee is my only complaint. But the Hampton Inn Houston-Willowbrook Mall hotel had excellent coffee!!! Make sure you choose the bold. I just wish the other hotels take note: bold is good!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 3 January 2014
Dear Gary H,
Thanks for the five stars! Please stop by next time you're in the area even if it is just for a cup of coffee.

We love having you here!
Sonya D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lindale, Texas
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

I've stayed at this hotel many times; enough to provide a good, objective review. I gave 5 Stars, as I can't think of anything wrong with this Hotel! It's extremely close to a big Mall, Shopping, several bars, favorite restaurants, and a country dance hall open later in the week through the weekend.
As far as service goes, you couldn't ask for better. On my most recent trip just before Christmas, I had a very enjoyable time. The young guy (Brent?) that checked me in was very nice, remembered my name, and is always quick about his job. I didn't talk to Musafa on this trip - but he often works the graveyard shift, and is EXTREMELY nice - always smiling and willing to help.
In the morning, Lexi helped out on a housekeeping issue (extra towels), and was very quick and had a smile. I notice at this hotel there seems to be very little turn-over. I stay here for business a few times a month, and I see the same faces. The property manager, Sonya, is also very nice and helpful - and obviously respects and takes cares of her employees.
The food is good and has an indoor pool and hot-tub. Very close to amenities and work for me. Have nothing negative to say about this hotel.

Room Tip: When traveling to Hotel from Airport, N. on Hwy 249, take the Gesner Exit and enter the Willowbrook...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrbrownings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highworth, United Kingdom
1 review
Reviewed 1 December 2013

The Hampton was much as expected, comfortable, convenient and good value. However I couldn't get the water hot enough for a decent shower which was somewhat frustrating in an otherwise good experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 4 December 2013
Dear Stephen F,
Thank you for your feedback of the Hampton Inn Houston Willowbrook. I'm so sorry to hear that the temperature of your shower was not to your liking. We want every guest to be completely satisfied when they leave, and I'm sorry that you were not. I will address your concerns with my maintenance team to ensure everything is working properly. Please allow us another opportunity to impress you on your next trip to the area.

Sincerely,
Sonya D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Property: Hampton Inn Houston - Willowbrook Mall
Address: 7645 West FM 1960, Houston, TX 77070
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290 and Beltway 8, this comfortable hotel in northwest Houston offers shopping and major attractions. If checking in for business or stepping out on vacation, you'll enjoy our spacious rooms offering king or queen-size beds and free WiFi. Start your day right with Hampton’s free, hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags available Monday through Friday for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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