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“Inexperienced Staff”

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Hampton Inn Houston - Willowbrook Mall
Ranked #112 of 508 Hotels in Houston
Certificate of Excellence
Garland, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Inexperienced Staff”
Reviewed 14 May 2014

First, let me say the staff and hotel are very friendly! The check-in clerk was very inexperienced. We checked-in one minute early to check-in time and was told I was an early check-in and my room was not ready. Once back in my car to drive to room, I realized she had not given me any directions to the room (what side of building it was on). I had to get out and go back in to inquire. Parked right outside of what I thought was close to room - it was all the way down the opposite end of the lot AND on the front side of the building. I had my 80 year old mother-in-law with me - it was a long, slow walk. Last, when I inquired about AAdvantage mile points, she didn't know and didn't bother to inquire. Otherwise, the hotel is very nice.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Jacksonville, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 May 2014 via mobile

The rooms were well appointed, but the hotel seemed small and old. The complementary hot breakfast was wonderful. Indoor pool and hot tub was clean and not crowded. Hotel is in close proximity to the mall and many restaurants. I would visit this hotel again.

Stayed May 2014
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange, United States
1 review
Reviewed 13 May 2014

I was very pleased with my stay and would stay here again. The hotel and overall staff were very helpful and knowledgeable of the area. The rooms were felt like my bedroom at home. The was a very warm and exciting Mothers Day weekend. And some of that experience was contributed to the stay at Hampton Inn. Thank you for making my Mothers Day special!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rodney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slidell, United States
1 review
Reviewed 10 May 2014

Stayed at this hotel many times, very satisfied with staff and condition of hotel. Never had a issue with anything. I stayed here during the OTC, most hotels double their price for conferences but this hotel only increased its rate roughly 25%.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Stay here on the weekend and you Will NOT be able to sleep, unless perhaps you are intoxicated. Three bars with LOUD MUSIC and bass you can enjoy from the privacy of your HAmpton room! There are no zoning laws in Houston, Texas, so beware of the location of your surroundings before you check in to the Hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank topjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 2 May 2014
Dear Topjam,
Thank you for your review of the Hampton Inn Houston Willowbrook. I'm very sorry about the negative experience you had while you were our guest. We strive to give our guests an exceptional experience and when that doesn't happen we want to make it right. I appreciate you bringing your concerns to my attention so that we were able to correct the problem while you were still with us. We hope that if you find yourself back in the area you will offer us another opportunity to host you.

Sincerely,
Sonya D.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas City, United States
1 review
Reviewed 29 April 2014

The hotel staff was friendly and helpful. Restaurants within walking distance of hotel. Complimentary breakfast was good and dining and food area was very clean. Nice having small refrigerator and microwave in room. Good tv channels.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Joyce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 5 May 2014
Dear Joyce P,
Thank you for the five star review and kind comments about Hampton Inn Willowbrook! We love having you here!

Sincerely,
Sonya D.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keller, United States
1 review
Reviewed 21 April 2014

The location was good...just a little difficult to find, nestled back in the pine trees. Checked in was good, no problem at all. The rooms were clean and nice. Best part of the stay was the great breakfast in the morning. I will stay again at this Hampton Inn.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, 23 April 2014
Dear Edwin L,
Thank you for your five star review! We appreciate your nice comments about the Hampton Inn Houston Willowbrook. We hope to host on your next visit. We love having you here!

Best regards,
Sonya D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Property: Hampton Inn Houston - Willowbrook Mall
Address: 7645 West FM 1960, Houston, TX 77070
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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