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“Exceptional Service” 5 of 5 bubbles
Review of Homewood Suites by Hilton Houston - Westchase

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Homewood Suites by Hilton Houston - Westchase
Ranked #42 of 501 Hotels in Houston
Certificate of Excellence
Baton Rouge, United States
1 review
“Exceptional Service”
5 of 5 bubbles Reviewed 23 January 2014

Great friendly staff, great breakfast, great rooms! We loved our stay! We had a small issue with the A/C unit not working and the assistant manager with his staff went above and beyond to make sure we were comfortable! We will definitely stay here every time we come to Houston!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Manish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 24 January 2014
Dear Manish S,
Thank you for your feedback. Please accept my apologies for the issue you had with your A/C unit. I am glad to see it was taken care of right away. We want you to feel at home and part of that is ensuring that everything about your room is in working order. Sometimes things can go wrong, but we will always make it right for our guests. I hope we get to see you again soon here at the Homewood Suites Westchase.

Kind thanks,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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380 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Gilford, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

My husband and I recently stayed at the Homewood Suites on Rogerdale Road in Houston Texas. The hotel is convenient to everything and is in a safe area. Apparently, it has just finished being renovated. The rooms are spacious, immaculate, and well appointed. While we were there, we used the business center and was pleased to find that it was well supplied and all equipment was easy to operate and functioned well. The pool was very clean and it was nice to relax in it after a busy day. The suite shop was well stocked for late night "goodies". The housekeeping staff went above and beyond to see that everything we needed and even things that we didn't think of were there for us. The food was hot and delicious, We enjoyed the hot breakfasts and also indulged in the evening dinners and wine. The lady that was the most helpful was named Betty, she made sure that no one went without and was so pleasant. As we were sitting with our wine in front of the fireplace, we observed the professionalism of the people working the front desk. No matter what time of day we left or returned, they were always letting us know that if there was anything they could do for us to just let them know. We will definitely come back again and intend to tell our friends and family to do the same.

Room Tip: Any room would work well.
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 24 January 2014
Dear 569Cheryl,
Thank you for your feedback! It is wonderful to read that we were able to exceed your expectations here at the Homewood Suites Westchase. I'm so glad you found our new rooms beautiful and immaculate. The customer service we provide to our guests is of the utmost importance to us. We want you to feel at home when you stay with us. I would love to see you again very soon!

Kind thanks,
Tracy J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2014

Very clean, quite, pleasant staff and the breakfast was excellent. Each day was a different hot selection with fresh fruit and a wide selection of other options. The price was great for the experience. Great restaurants in the local area and depending on the shopping preference there is lots close by.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 22 January 2014
Dear Michael E,
I'm so glad you enjoyed the variety in our complimentary breakfast here at the Homewood Suites Westchase. We strive to create a varied menu to suit all of our guests' needs. I hope to see you again the next time you are in Houston.

Sincerely,
Tracy J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
5 of 5 bubbles Reviewed 19 January 2014

Everyone of the staff were amazingly polite and helpful. The included breakfast and dinner were well done. For a metropolitan hotel it was very good value. It proximity to the training facility we used, available restaurants and shopping was excellent. Highly recommended.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Garrison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 22 January 2014
Dear Garrison B,
Thank you for your feedback. It is great to hear that you liked our location at the Homewood Suites Westchase. We would love to see you again soon.

Sincerely,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 January 2014

The availability of real complimentary breakfast and dinner at the hotel was very beneficial, and with the kitchen I was able to buy and make my lunch for entire stay. Staff was very accomodating. Disappointed in size of fitness room for this type of hotel.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 17 January 2014
Thank you Mary. I'm so glad to hear that you enjoyed our spacious suites and full kitchens here at the Homewood Suites Westchase. We would love to see you again the next time you are in Houston. Please let us know if you would like assistance with any future reservations.

Sincerely,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City MO, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 3 January 2014

We have stayed at a Homewood Suites in Sioux Falls So. Dak. so we wanted to try one in another city. The staff was super and the hotel offered many things for us for our comforts whether it be working out, enjoying a free breakfast and the evening reception. Because of our schedule we were not able to attend the receptions. Thank you for a great hotel.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 9 January 2014
Dear Nancy H,
Thank you for your comments. It is wonderful to read that you enjoyed our complimentary breakfast and dinner hear at the Homewood Suites Westchase. I hope we get to see you again soon. Come visit us if you need to get away from that South Dakota winter. It is 60 degrees here today.

Kind thanks,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Berlin, United States
1 review
5 of 5 bubbles Reviewed 2 January 2014

Tracy James and the rest of the staff were OUTSTANDING in their friendliness and hospitality. We were in to visit my son and his wife for the holidays. Tracy went out of her way to buy cookies for my mother (grandma) who was travelling with us and left them as a gift outside our door. I have done a lot of traveling over the years and this was far and away the BEST experience I have had with a hotel. Food was very good and service was EXCEPTIONAL. The staff really understands and takes the idea customer service to heart, it's not just a slogan to them.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dolores R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, 9 January 2014
Dear Dolores R,
Thank you for your feedback. It was great to have you here with us over the holidays. The customer service we provide to our guests, at the Homewood Suites Westchase, is very important to us. I am glad to see that we exceeded your expectations. We hope to see you again very soon.

Warm regards,
Tracy J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Houston - Westchase

Property: Homewood Suites by Hilton Houston - Westchase
Address: 2424 Rogerdale, Houston, TX 77042
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Houston
#12 Business Hotel in Houston
#23 Romantic Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Houston - Westchase 3*
Number of rooms: 96
Official Description (provided by the hotel):
Homewood Suites by Hilton Houston-Westchase TX is conveniently located in the Westchase Business District of Houston, TX - near Galleria shopping, downtown Houston and the nation's largest church, Lakewood. Our Houston, Texas accommodations are perfect for relocation, training, temporary housing, and corporate stays. Start each morning with a complimentary full hot breakfast. Mingle with other guests over free evening dinner and drinks offered Monday through Thursday. Give us your grocery list and we can deliver them straight to your suite. Find all the comforts of home in your suite including separate living and sleeping areas, sofa bed, a fully equipped kitchen, high-speed internet access and two remote-controlled televisions. Stay connected in the business center that offers AV equipment rental, fax, and complimentary printing services. Host a brainstorming session or special event in our 357 sq. ft. meeting room. Play basketball on our court, go for a swim in our indoor pool or work out in the fitness center. Treat the children to the activities provided by our hotel or a sweet treat from the Snack Shop. Enjoy our range of amenities for short and extended stay guests - Make Yourself at Home(R) with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Westchase Hotel Houston
Homewood Houston
Hilton Houston
Houston Hilton
Houston Homewood Suites

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