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“The good and bad”

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Red Roof Inn Houston - Brookhollow
Ranked #224 of 517 Hotels in Houston
1 review
“The good and bad”
Reviewed 13 April 2012

I've had to stay here w my family upon relocating. Yes the carpet and wallpaper in the halls is tacky needs to desperately be renovated. The housekeeping staff is nice and helpful. A few front desk employees stand out such as Jessica L. Who works with you is courteous understanding and has great customer service. Most of the other front desk are texting or surfing the internet and don't greet you. Jessica talks to you like an old friend. Unfortunately management is not great. The manager is not compassionate when helping with billing issues or concerns. Refuses to apologize for misunderstandings. I do recommend the hotel though based on price and staff just don't expect empathy from management.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkcashm3r3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

Traveller rating
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    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
Reviewed 8 January 2012

I came into town at the last minute and at this hotel. It was a very pleasant stay and the front desk clerk was extremely nice and professional. If I had to stay in that area again,I would definitely stay again

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlala06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
2 reviews
Reviewed 29 November 2011

First of all at check in I was given a room that I did not reserve. Front desk tried to help the best they could. Then told me I would get the correct room the next day. Slept in the first room given, it was okay. Floor very dirty and it did not come with micro-frige that I was suppose to have. Hallways very dirty. Only ice machine working is in lobby. Lobby was dirty. Stair ways dirty as well. Second day of stay I was transferred to the room I requested, but it still did not have the micro-frige, they had to bring it from another room. The second room had roaches. Scared to go to sleep and have my luggage. There was a bad smell in second room and a bulb was blowed. I was very disatisfied and don't plan on coming back to this location. The manager was unfriendly as well. The front desk staff was friendly and helpful. They need to spray for the roaches, clean carpets, fix holes in walls, paint, deep cleaning. Some care needs to be put into this place. No one seems to care. Not impressed.

Room Tip: Make sure to read reviews and see the rating on the hotels you plan on staying at. Sometimes guest d...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redwine1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 5 September 2011

Location location location very good. Nice service. Cannot beat the price.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nolamike1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 July 2011

We were in town for dog show and stayed here. After some of the reviews on here, I was concerned, but a friend had stayed here 2 years ago and said it was good. I explained at check in that I was concerned and they assured me that my room would be a clean room. We go to the room, it is older and dated, but do-able. Later that evening, we spot cockroaches on the ceiling and on the dresser. I FREAKED OUT! I go to the front desk and they offer to move me 3 doors down. They apologize & send me on my way. I inquire about the cockroaches being in there (knowing how they travel) I am assured that there won't be any. The next night, we kill 2 more roaches. They can also be seen in the light fixture in the bathroom. DISGUSTING! We travel all the time for dog shows and we always stay at budget hotels. NEVER have I had to deal with roaches!!!

I went down to front desk to get towels and there was a lady whispering to the clerk that she needed to change rooms. I pulled her aside afterwards and she told me that she had roaches as well. We were on the lower level and she was on an upper level. So it wasn't just our rooms.

also, the service is not the best. We had a couple of great clerks, but one morning I asked if the water in the pot was hot so I could make tea. I was told that it was. Pumped the water into my cup....it was room temp (maybe even cooler). clerk acted like it was no big deal.

BEWARE!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hjones47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 22 July 2011

Red Roof offers the absolute best quality for the money anywhere. Wouldn't stay anywhere else. No other hotel chain equals this perfect combination of quality and economy all in one package.

Room Tip: Standard King is great. But if more space is needed, especially to spread business docs, then the Bu...
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank michaelangelo166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garland, Texas
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2011

My kids, my dog and myself stayed here while my husband was at a meeting. Felt very dirty and old and it's not in the nicest neighborhood. I must say, there are places to eat near by so that was a plus! My husband walks in after his and says, hey I was thinking about staying the night and I said no way. So we basically stayed for 4 hours. There was no way I wanted to stay any longer than I had to.

  • Stayed June 2011, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank robindintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Houston - Brookhollow

Property: Red Roof Inn Houston - Brookhollow
Address: 12929 Northwest Fwy, Houston, TX 77040-6303
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Houston - Brookhollow 2*
Number of rooms: 99
Official Description (provided by the hotel):
Red Roof Inn Houston - Brookhollow is a pet friendly, family friendly hotel. This hotel is on the Northwest Freeway/US 290 and close to I-610. The hotel is near Toyota Center, MD Anderson Cancer Center, Reliant Center/Astrodome, Port of Houston, Minute Maid Park, Texans Arena, Texas Children's Hospital, Galleria Mall and Gleannoch Farms Golf Course. Many major chain restaurants are just across the street. Including Outback Steakhouse, IHOP, Chili's, Denny's, Red Lobster and more! Red Roof Inn Houston - Brookhollow features an outdoor unheated pool, an elevator, coin laundry, guest computer and has interior and exterior corridors. All rooms at this hotel offer free WiFi, 42" flat-screen TV, microwave & refrigerator, hair dryer and an iron & ironing board. Experience our complimentary continental breakfast and coffeehouse-style coffee/tea in the lobby. This location offers premium channels including ESPN, CNN, FOX News, HBO and Showtime. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Houston
Houston Red Roof Inn

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