I've had to stay here w my family upon relocating. Yes the carpet and wallpaper in the halls is tacky needs to desperately be renovated. The housekeeping staff is nice and helpful. A few front desk employees stand out such as Jessica L. Who works with you is courteous understanding and has great customer service. Most of the other front desk are texting or surfing the internet and don't greet you. Jessica talks to you like an old friend. Unfortunately management is not great. The manager is not compassionate when helping with billing issues or concerns. Refuses to apologize for misunderstandings. I do recommend the hotel though based on price and staff just don't expect empathy from management.
- Official Description (provided by the hotel):
- Red Roof Inn Houston - Brookhollow is a pet friendly, family friendly hotel. This hotel is on the Northwest Freeway/US 290 and close to I-610. The hotel is near Toyota Center, MD Anderson Cancer Center, Reliant Center/Astrodome, Port of Houston, Minute Maid Park, Texans Arena, Texas Children's Hospital, Galleria Mall and Gleannoch Farms Golf Course. Many major chain restaurants are just across the street. Including Outback Steakhouse, IHOP, Chili's, Denny's, Red Lobster and more! Red Roof Inn Houston - Brookhollow features an outdoor unheated pool, an elevator, coin laundry, guest computer and has interior and exterior corridors. All rooms at this hotel offer free WiFi, 42" flat-screen TV, microwave & refrigerator, hair dryer and an iron & ironing board. Experience our complimentary continental breakfast and coffeehouse-style coffee/tea in the lobby. This location offers premium channels including ESPN, CNN, FOX News, HBO and Showtime. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Houston
- Houston Red Roof Inn