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Red Roof Inn Houston - Brookhollow
Ranked #225 of 518 Hotels in Houston
Reviewed 4 January 2011

The employees were a delight. Everyone including the manager went above and beyond to make sure that my stay was comfortable and relaxing. The rooms were extremely well kept and there was just a wonderful sense of safety and relaxation. I would definitely recommend this place if you love great customer service, wonderful personnel and clean, comfortable rooms.

  • Stayed: December 2010, travelled with friends
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Thank morty25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 - 95 of 98 reviews

Reviewed 10 December 2010

Hotel was a dump! Absolutely horrible. We had to switch rooms 3 times... 1st one didn't have electricity, 2nd one was wet and mildewed, 3rd one had vomit splattered and dried all over the toilet and leaves all over the floor... 4th one wasn't great, but we were exhausted and accepted it. There were men's hairs all in the sheets, so they obviously made the bed up with dirty ones. The carpet throughout the hotel was dirty and stained. Stairwell smelled of urine. Front desk associate was unprofessional and did not apologize for the inconvenieces. Furnishings were in bad shape, and hotel had a general shabbiness to it, as well as being very unclean. It was so filthy that we wouldn't have even stayed there for one night, but we were so tired and had our dog and newborn with us and had to get up very early the next morning to go to the airport. Hands down the worst motel we have ever stayed at.

  • Stayed: November 2010, travelled with family
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1  Thank Navywife26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2010

Stayed overnight and expected the worst when the front desk clerk stated what the rate was. The lobby and parking lot was clean and inviting but the cleanliness of the rooms was the schocker with the rate recieved.

  • Stayed: November 2010, travelled with family
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Thank Hunter5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2010

Very surprised by the level of service of this low budget hotel. Service on par with any big chain. Front Desk clerk was courteous and rooms were cleaned. Suggest renovation of the rooms.

  • Stayed: October 2010, travelled on business
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Thank khando007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2010

Hotel was filthy!! Only time in my life I've ever asked to change rooms. Old room had bare lightbulbs, cigarette burns everywhere, black marks all over the walls and the kind of dust that only accumulates after months of not cleaning. Even the new room had burnt out bulbs and a noisy A/C. They actually ran out of keys (!) and were escorting people to their rooms when we checked in. Also heard the clerk tell another guest checking out that the previous clerk didn't leave any money, so they couldn't pay for their hotel room with cash. Room only had one bath towel and no hand towels. After going down to the front desk to get more, they took the extras when they cleaned the next day and didn't replace them! Horrible experience. DON'T STAY AT THIS HOTEL!!!

  • Stayed: September 2010, travelled as a couple
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1  Thank casualtraveler44257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2010

This is not a very good or safe place to stay, run down, understaffed, needs much updating . Seems to be a place for some illegal activities, noisy at night and not very clean. Staff that was there were friendly. We do not recommend this place, even if it is cheap and close to a good bar b que place.

  • Stayed: May 2010, travelled on business
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Thank redfishntrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2010

The staff is the defining asset of this Red Roof Inn location. Everyone is extremely helpful and accommodating. In addition, you will also enjoy both a comfortable and clean room.
This location offers self service coffee in the lobby as well as vending machines and there are plenty of restaurants located nearby within walking and driving distance.

  • Stayed: January 2010, travelled solo
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Thank 123gina10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Houston - Brookhollow

Address: 12929 Northwest Fwy, Houston, TX 77040-6303
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Houston
Price Range: £53 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Houston - Brookhollow 2*
Number of rooms: 99
Official Description (provided by the hotel):
Red Roof Inn Houston - Brookhollow is a pet friendly, family friendly hotel. This hotel is on the Northwest Freeway/US 290 and close to I-610. The hotel is near Toyota Center, MD Anderson Cancer Center, Reliant Center/Astrodome, Port of Houston, Minute Maid Park, Texans Arena, Texas Children's Hospital, Galleria Mall and Gleannoch Farms Golf Course. Many major chain restaurants are just across the street. Including Outback Steakhouse, IHOP, Chili's, Denny's, Red Lobster and more! Red Roof Inn Houston - Brookhollow features an outdoor unheated pool, an elevator, coin laundry, guest computer and has interior and exterior corridors. All rooms at this hotel offer free WiFi, 42" flat-screen TV, microwave & refrigerator, hair dryer and an iron & ironing board. Experience our complimentary continental breakfast and coffeehouse-style coffee/tea in the lobby. This location offers premium channels including ESPN, CNN, FOX News, HBO and Showtime. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Houston
Houston Red Roof Inn

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