We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Comfort Inn & Suites
Nearby Hotels
Crowne Plaza Houston River Oaks(Houston)(Great Value!)
US$100
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$90
Booking.com
View Deal
  • Free Wifi
  • Pool
US$220
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$182
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$115
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$111
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$198
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$191
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$289
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$168
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$260
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$182
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$269
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$260
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$469
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$424
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$139
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$134
Booking.com
View Deal
  • Pool
  • Restaurant
US$287
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (100)
Filter reviews
100 results
Traveller rating
27
27
18
13
15
Traveller type
Time of year
LanguageAll languages
More languages
27
27
18
13
15
Show reviews that mention
All reviewshot eggswaffle makerminor issuewould stay here againmd andersonhousekeeping
Filter
Updating list...
64 - 69 of 100 reviews
Reviewed 31 March 2013

Very Loud road noise next to I-59!!! Room was ok but would not stay here again. Staff at front desk were nice and friendly. Do not what else to say but have to keep writing for review, need to change reviews to less than 200 characters. I have said enough, thanks!!!!

  • Stayed: March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Billy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this reviewResponded 12 April 2013

Thank you so much Billy for your feedback. It is greatly appreciated. I am happy to know my staff friendly and provided good service, however I regret you will not be returning due to the noise level of the highway.

I will be using this review to make some additions to the amenities we provide to our guests to ensure they have a better sleep experience.

Thanks again for your review,

Tuan Ingram
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2013

I had multiple problems in my two night stay. After the first two at check in (card key did not work after two replacements), the manager moved my room and had staff specially help me. That night, I got a letter of apology with a statement they would take $25 off my bill for my inconvenience. Wow! I was impressed. BUT that night my toiler did not flush, next night as well ... No clog, handle just "froze". However, when I called, prompt repair (both times!).

When I got my bill under the door, no $25 discount. Took 3 tries to get the discount!

Rooms are clean (watch those toilets tho!) and adequate. Workout room was small, but fine. However, shower in room had multiple problems (one day no hot water for 10 minutes;another, shower would only come on half way). In sum, the manager seems very good, staff was friendly, but infrastructure (toilets, showers, card keys, etc.) are somewhat problematic.

I would stay here again due to a location that's good for me and a staff that tries.

  • Stayed: March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank StorGor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this reviewResponded 12 April 2013

Thank you so much for your feedback! All of your comments are helping us make our guest experience better.

Since your stay, we have taken more preventative maintenance measures to improve the quality of the guest rooms and bathrooms. We have also upgraded our key system and our locks. We are also making other upgrades to provide "Perfect 10" service to all of our guests.

Thanks again for your feedback!

Tuan Ingram
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2013

Spent one night here in February. This hotel is run down and suffering from heavy wear. It's very busy due to the location of I-59 and Hillcroft.
It was easy to go places from here. Not enough light in our room. We had one king size bed, a microwave and sink and fridge. Front desk was helpful and friendly. Housekeeping and maintenance were helpful after I notified the desk of the mouse feces and urine stain in my bed & the loose toilet seat. I had taken a shower at night, put on my pajamas and slept in the bed. When I got up in the morning there were several pieces of mouse feces and a urine stain. I was utterly shocked at the filth. They took 1/8 of our bill off after this incident. The lady handling the breakfast area took 15 minutes to replenish the hardboiled eggs after I told her that there were no hardboiled eggs in the fridge.

  • Stayed: February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded 26 March 2013

Dear Sharon G,

Thank you for your stay and leaving our property a review. It is pleasing to know that you found our location to be convenient for your needs and you found our reception staff to be friendly. However, I sincerely regret that your stay was negatively affected by the cleanliness levels on site. Your review will be used to consider upgrades needed in our facility.

Again, thank you for your feedback and I regret that this situation impacted your visit with us.

Regards,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

Picked for the chains reputation and Priority club status. Not a great neighborhood, and hotel is in need of an upgrade. Not enough outlets in room for something as basic as cell phone on night stand without unplugging lights and/or alarm clock. Water was not hot enough, and took awhile to get above just warm. Saving grace for this location is the friendly staff, especially at check in. Breakfast is consistant with other Express locations.

  • Stayed: February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this reviewResponded 12 April 2013

Thank you so much for your review. I'm so proud to know my staff was friendly and provided great service.

I am also proud to inform you that we have made several upgrades to our property since your stay, and we are so excited! Hopefully you will come back to Houston and stay with us. You'll be able to experience a great stay at our hotel.

Thanks again for your review,

Tuan Ingram
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2012

Easy access to the freeway and several restaurants in the area, room was clean and so was the hotel, the parking was free, Friendly staff, good breakfast. even though this hotel supposedly smoke free i still smelled cigarette smoke in the hallways, and the Ice machine is missing on the 5th floor.

Room Tip: the further back the less freeway noise
  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank boilermonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews