My wife and I stay here because of the location as it is walking distance to MD Anderson. We've been coming every 2-3 months for my treatments for the past three years. This by far has been my worst experience.
Where do I start? We were checked into a dirty room by Alga upon our arrival, when I came back to the front desk to tell her the room she assigned us was dirty she quipped that she had already checked the room and it was clean. The bed wasn't made, there were dirty towels everywhere and dishes in the sink! I highly doubt anyone checked the room! In the midst of this Missy came to the front desk and assisted me. Seeing a familiar face behind the desk was heartwarming. She went and checked my room, apologized for the inconvenience and gave me my keys. The following morning I came to the front desk to exchange towels and was greeted by Diane the new property manager, she took my dirty towels and told me to come back in an hour for clean towels. I informed her one of the heaters wasn't working, we didn't have a hairdryer and our TV was static, she wrote everything down and told me she will send maintenance to our room. I came back an hour later and she still didn't have towels. She also told me maintenance was on his way. When I came back from my MDA appt. I stopped at the front desk and it was complete chaos! There were guests yelling at her about there rooms not being cleaned that day. I asked her for towels and she simply said there are no clean towels. The following day I came down for towels, Missy greeted me with a big smile and informed me she was washing a load and will bring it to my room. No later than 40min. Missy knocked on our door with fresh towels and a hairdryer.
As we checked out the following morning with Missy, Diane came to the desk and repeated the same jokes about the weather she told me when I first met her. Her insincerity and lack of memory were repulsive. This hotel seems to change management every few months, so hopefully by our next visit the new management in place will be more responsive!
- Reservation Options:
- TripAdvisor is proud to partner with Extended Stay, Travel Republic (UK), Booking.com, TripOnline SA, Hotels.com, Expedia, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
- Houston Extended Stay
- Extended Stay Houston