This was booked for us by our company but it was terrible. Check in was a joke. We were given no helpful information. We were promised the room would be serviced once a week. The first week it was cleaned (after we asked) and expected it to be cleaned again on the same day the following week. It wasn't. Someone on the front desk said it would be cleaned the next day. It wasn't. We were told it would not be cleaned until the following week. I asked for clean towels at least, and after four trips to the front desk I was given a full set 5 hours later, at 8pm. Had to buy Clorox wipes and clean the kitchen/bathroom myself, also cleaned the layer of dust off everything else. No plug for the kitchen sink, which made washing dishes difficult. Not enough crockery/cutlery to even put in the dishwasher, which was entirely superfluous. Not even a kettle or toaster, or a hairdryer. The swimming pool was closed, by order of the local health inspector. Nobody knew if or when it would reopen. Carpets in the public areas were dirty and not vacuumed. The staff were indifferent and possessed few interpersonal skills. I pointed out some liquid on the floor of the elevator and it was still there two hours later (clearly a hazard). Nobody who worked there seemed interested in the guests and were difficult to understand at times, speaking in monosyllables and mumbling. On the rare occasion the room was cleaned it was certainly not cleaned very thoroughly. Add to that the noisy air conditioning, the proximity of emergency vehicle depots with blaring sirens day and night, and constant noisy trains passing by, as well as very noisy guests directly above us, and it was a bad experience. I have stayed in hotels all over the world but this is undoubtedly the worst I have been in. We were originally booked in for a month but two weeks was more than enough. I would not advise anyone to stay at this hotel, unless the alternative was a cardboard box in the street. truly awful.
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- Also Known As:
- Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
- Houston Extended Stay
- Extended Stay Houston