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Country Inn & Suites by Carlson Houston Northwest
Ranked #140 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 14 March 2012

I stayed here while I was temporarily in the area to do some work at the DWH airport. The hotel is fairly convenient to the DWH airport, and there are plenty of restaurants and shops in the area. Price was higher than what I expected from a Holiday Inn, but the room was clean and the clerk was friendly and helpful.

  • Stayed: March 2012, travelled on business
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Thank Wake4Rest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 11 May 2012

Thank you for taking time from your busy schedule to let us know how we are doing. Your comments are very important to us and I will be sharing them with the entire staff. We appreciate your business and look forward to serving you again next time you're in the Houston area.

Best regards.

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209 - 215 of 231 reviews

Reviewed 19 January 2012

We were at the hotel for a cheer competition so it was very busy. Front desk was very friendly, the room was very spacious and clean. Continental breakfast was good - just wish they had some other juice besides Apple (orange juice dispenser was broken). Would definitely stay here again if ever back in the area.

  • Stayed: January 2012, travelled with family
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Thank Debs22694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 11 May 2012

Thank you for your review and for choosing our hotel for your stay in Houston. You comments are very important to us and have been shared with the entire staff. I am glad to report that the apple juice situation was repaired shortly after it was reported. We hope to see you next your travels take you to Houston.

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Reviewed 3 January 2012

This select service hotel is well situated within the NW corridor which is very residential and retail in nature as opposed to business "commercial". Good news: guest rooms have een nicely renovated, good colors (blues). Hotel is pet friendly and does have walking area for pets (not wonderful, but adequate and better than some). Now, the bad news: front desk service and "spirit of hosptiality" was non-existent. The desk person acted like I was interrupting her from something much more important than providing guest service. I note this has been mentioned in other reviews of this property. Next, on Sunday, at 8:50, hhere was no food left on the breakfast buffet (included in room rate and hours are supposed to be 6:30 to 9:30). There was a housekeeper named "Ange" who was in the front desk area when I checked in and observed the behavior I experienced...she made herself available to me if I needed anything and saiid she was going to meet with her GM. P.S. I am a meeting planner with 25 years otel experience. P.S.

Room Tip: This hotel is located along a busy shopping corridor so nice views are not an option.
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  • Stayed: December 2011, travelled solo
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1  Thank Judytm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 11 May 2012

I want to first apologize for the unacceptable service you experienced at the front desk. Your comments are much appreciated and have been shared with the entire staff, especially Angie in housekeeping. I would also like to let you know that the employee you encountered at the desk is no longer employed here and the entire staff has been retrained. We hope you will give us the opportunity to serve you again in the future so we can show you the changes that have been made. Thank you for your business and for taking time to share your experiences with us.

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Reviewed 31 December 2011

We are a family of 5 and the room had two queen size beds, which was perfect for us. The room was very nice, the bathroom is the best I've ever seen in a hotel - nice big mirror, enough for two to get ready. The pool area was great - it was heated and was kept very clean. The staff was great and very accomodating.

Room Tip: Lower florrs have more unit noise - stay above level 4.
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  • Stayed: December 2011, travelled with family
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1  Thank nikki27f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 11 May 2012

Thank you for taking time to share your experiences while a guest at our hotel. Your kind comments are much appreciated and will be shared with the entire staff. We hope to see you again next time your travels take you to Houston.

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Reviewed 6 December 2011

Very friendly front desk staff. Nice, clean, large room. Everything was very satisfactory during our stay, including the continental breakfast.

  • Stayed: December 2011, travelled as a couple
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2  Thank Rae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew T, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 9 December 2011

Thank you for taking the time to submit a review. We appreciate your kind words and I have shared them with the entire staff. We are looking forward to having the opportunity to provide excellent service during your next trip to Houston.

Andrew Tavares
General Manager

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Reviewed 4 December 2011

My husband and I stayed for 5 nights here from Houma, La. We called in advance about a pet fee. We were told that it would only be $50 for the week. Well, we drive almost 6 hours only to get here and find out its $25 per day per pet!!!!! I have 2 chihuahuas. Its not like I can turn around and bring them home. Then we reserved a King Suite, get here and they put us in a double full suite and tell us they're out of King suites! Then whats the point of a reservation right??? To RESERVE us a king suite. Very dissatisfied!!!

  • Stayed: December 2011, travelled as a couple
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1  Thank Courtney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 24 March 2013

I apologize for the poor experience that you encountered during your stay at this hotel. I have been the General Manager of this hotel since September 2012. We have worked to get rid of the "bad apples" on staff and soon will have all new furniture and case goods in our rooms. Please give us another try when traveling in the area and do not hesitate to let us know how we can improve our guest experience.

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Reviewed 24 September 2011

We stayed for one night, the room was fine, a bit wore down in the bathroom where one of the towel hangers fell down. The room was really big which was good since we had lots of space to pack all our bags before flying out of Houston the next day.

We booked the hotel through hotels.com, but they did not notify the hotel properly that the room had been paid for, so the lovely lady at the front desk spent 30 minutes (while we were having breakfast) sorting this out to ensure that we were not charged twice. She was very helpful and solved the problem, even though it was hotels.com that had made the mistake.

  • Stayed: September 2011, travelled as a couple
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Thank daontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew T, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this reviewResponded 9 December 2011

Thank you for taking the time to provide us feedback on your stay. We appreciate your kind words and I have shared them with the entire staff. I am glad my front desk staff was able to take care of your reservation issue. We are looking forward to having the opportunity to provide excellent service during your next trip to Houston.

Andrew Tavares
General Manager

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Additional Information about Country Inn & Suites by Carlson Houston Northwest

Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Best Value Hotel in Houston
#48 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range: £60 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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