I recently visited Houston for on a week long business trip.
I'll confess that after looking at several Houston hotels on tripadvisor I was a little bit terrified of what I might find. It seemed like nearly every hotel had at least one customer submitted picture of a cockroach in their room... I'm pleased to report that I didn't find any of the unpleasant critters at this Holiday Inn Express.
The hotel was clean and provided all the essentials I've come to expect from a Holiday Inn Express - microwave, refrigerator, flat panel TV, complimentary breakfast. They also provided fresh cookies at the front desk (something I wasn't expecting). The furnishings are showing some age and a renovation is probably due sometime soon, but everything was functional. And honestly, the bed and coverings were some of the most comfortable I've experienced anywhere!
The staff was very friendly and helpful. I had some problems with my flight into Houston and wasn't expected to make it to the hotel until after 3am. When I called ahead to make sure my reservation wouldn't be cancelled I was told my room was guaranteed and the staff member on duty also provided me we the name of a cab company (at that point it wasn't clear if I'd be able to pick up my planned rental car that late) and standard rate as well as directions to give to the driver.
Kelly, who was working the front desk when I came in exhausted and frustrated at 3:30am, was very helpful and accommodating, as were all the employees I interacted with during my stay.
But the best surprise came when I checked out on Friday. I wasn't charged for my first night due to my late arrival. This wasn't even something I had considered requesting.
All in all I would recommend it for those staying in the area. The price is reasonable and the location is convenient to several shopping areas as well as Beltway 8 and highway 290.
- Official Description (provided by the hotel):
- At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Travel Republic (UK), Expedia, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Country Inn & Suites by Carlson Houston Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
- Holiday Inn Houston