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“Needs Renovation - but clean and friendly”

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Country Inn & Suites by Carlson Houston Northwest
Ranked #110 of 511 Hotels in Houston
Certificate of Excellence
Saratoga Springs, Utah
Level 6 Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Needs Renovation - but clean and friendly”
Reviewed 23 August 2013

I recently visited Houston for on a week long business trip.

I'll confess that after looking at several Houston hotels on tripadvisor I was a little bit terrified of what I might find. It seemed like nearly every hotel had at least one customer submitted picture of a cockroach in their room... I'm pleased to report that I didn't find any of the unpleasant critters at this Holiday Inn Express.

The hotel was clean and provided all the essentials I've come to expect from a Holiday Inn Express - microwave, refrigerator, flat panel TV, complimentary breakfast. They also provided fresh cookies at the front desk (something I wasn't expecting). The furnishings are showing some age and a renovation is probably due sometime soon, but everything was functional. And honestly, the bed and coverings were some of the most comfortable I've experienced anywhere!

The staff was very friendly and helpful. I had some problems with my flight into Houston and wasn't expected to make it to the hotel until after 3am. When I called ahead to make sure my reservation wouldn't be cancelled I was told my room was guaranteed and the staff member on duty also provided me we the name of a cab company (at that point it wasn't clear if I'd be able to pick up my planned rental car that late) and standard rate as well as directions to give to the driver.

Kelly, who was working the front desk when I came in exhausted and frustrated at 3:30am, was very helpful and accommodating, as were all the employees I interacted with during my stay.

But the best surprise came when I checked out on Friday. I wasn't charged for my first night due to my late arrival. This wasn't even something I had considered requesting.

All in all I would recommend it for those staying in the area. The price is reasonable and the location is convenient to several shopping areas as well as Beltway 8 and highway 290.

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
Thank Wildiris117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 24 August 2013
Wildris:
Thank you for taking the time to write about your experience at our hotel. A room renovation is quietly underway and about two thirds of our rooms now have new furniture and case goods are on the way. The work should be completed by mid October. Thank you for recognizing the staff and especially Kelly. We hope to serve you again soon!
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217 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
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  • Any
English first
Odessa, Texas
1 review
Reviewed 22 August 2013

I stayed at the Holiday Inn for business and could not be more happier. Jackie who works in the front lobby was amazing and provided great customer service. When I would return to my hotel in the evenings my room was very clean. I am fortunate that my company has chosen to use the Holiday Inn, and if I am very vacationing in the Houston area I will definitely stay there.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westtxboy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 23 August 2013
Thank you for your favorable review and for recognizing Jackie. We look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKinney, Texas
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2013

This hotel was very clean, comfortable & quiet. The free breakfast had plenty to choose from, including sausage and eggs. The cinnamon rolls were wonderful! The staff was very friendly & helpful. I was there only one night & didn't use the pool or other amenities, but the pool looked great and was very clean.

  • Stayed August 2013, travelled with family
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Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 14 August 2013
Laura:
Thank you for your favorable review. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tinton Falls, New Jersey
1 review
Reviewed 12 August 2013

Every year we come down from NJ and stay at this hotel to visit family and celebrate our grandsons birthday. I travel over 150 days a year and stay in a lot of hotels up and down the east coast. The staff at this hotel always go out of there way to make the stay as enjoyable as possible. My grandson loves to stay a few days with us at this hotel. Sue and Jackie were great and made our stay a lot of fun. They both went out of there way when we needed something and always greated you with a smile. There days were long and the weather was hot but you could not tell it was any problem for them when something was needed. See you at Christmas time.

  • Stayed July 2013, travelled with family
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Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 13 August 2013
John:
Thank you and your family for choosing our hotel and for remembering Sue and Jackie. We look forward to seeing you again at Christmas!
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Kingsville, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

My boyfriend and I were extremely satisfied with our stay at the Holiday Inn. It was located at a convenient location and had lots of attractions near us. The staff was extra friendly which was refreshing for my boyfriend (he’s from New York and was amazed with the Texas hospitality). All staff members were extremely courteous and professional. In the Texas heat, refreshing drinks were offered to us every time we passed the front desk. Chilled bottled water and iced lemonade were available to us. The continental breakfast was always fresh and helped start off our day. The fresh coffee was available 24/7. Our rooms were cleaned every day and the bed was made. Jennifer from housekeeping always ensured we had what we needed and went the extra mile to ensure customer satisfaction as did front desk manager Belinda. Belinda and front desk clerk Jackie were so pleasant and professional. We even met the General Manager, Charlie. Everyone was on point and we are extremely satisfied with our stay. We will be moving to Cypress/Houston and September and when I have guests over I will definitely refer them to Holiday Inn at FM 1960

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Tohnee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 14 August 2013
Tohnee:
It was a pleasure having you and your boyfriend as our guests. Thank you for recognizing Jennifer, Belinda and Jackie. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lufkin, Texas, United States
1 review
Reviewed 12 August 2013

I had a WONDERFUL stay at this specific location! The room was clean and comfortable. Breakfast was GREAT! The bathroom was a little dirty with slight mildew on the bathtub, but other than that it was very nice! The young woman at the front desk, Jackie, was a HUGE help!! Very sweet girl!

Room Tip: Great breakfast!
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Taylor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 12 August 2013
Taylor B:
Thank you for taking the time to write about your stay and for recognizing Jackie. We will address the mildew issue in the bathroom.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma, United States
2 reviews
Reviewed 10 August 2013

The employees were great and did everything in there power to fix my AC unit. The unit was making noise and it was hard for me to sleep at night. They had the maintenance man replace the unit but was still making noise. They Upgraded me to a nicer room. Thank you Jackie, Clay, and Belinda for everything you have done for me.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 11 August 2013
Matthew:
I am sorry that you experienced problems with the air conditioner in your room and I am happy that our staff took good care of you. Thank you for recognizing Jackie, Clay and Belinda.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson Houston Northwest

Property: Country Inn & Suites by Carlson Houston Northwest
Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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