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“Very hospitable!”

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Country Inn & Suites by Carlson Houston Northwest
Ranked #118 of 515 Hotels in Houston
Certificate of Excellence
Houston, Texas
1 review
“Very hospitable!”
Reviewed 17 October 2013

A very nice stay. The staff (front desk - Thyra Carasco) was very friendly and professional.
It felt like home away from home. Front Desk clerk was very efficient and helpful giving directions of the area. The room was very elegant and bed and linen was comfortable. The cleanliness was impeccable! I would definitely return and would recommend it to all my friends.
Thank you

Room Tip: Corner suites are great and lots of light!
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 18 October 2013
Marie:
Thank you for taking the time to write about your experience at our hotel and for recognizing the efforts of Thyra. We hope to serve you again soon.
Charlie Madden: General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Pittsburgh PA
2 reviews
Reviewed 11 October 2013

I have been working on a project in Houston and have stayed close to 10 nights at this hotel. The staff, especially the morning crew have been great; Sue makes breakfast in the morning (always cheerful) and Belinda is at the controls behind the desk. I have never had a reservation problem....always had a recently renovated room with a comfortable bed and great pillows. The noise at night is minimal which is great for me because I am a light sleeper. The hotel is within a mile of 20 different restaurants.....and Staples is a short walk away. Excellent hotel for a business traveler.

Room Tip: The hotel is currently renovating...I believe that all rooms on the first and second floor are compl...
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  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank taylorPittsburghPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 14 October 2013
Thank you for recognizing Belinda and Sue. We are happy to say that we are almost done with installing the new room furniture. The work should be completed by the end of this month.
Charlie Madden: General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massillon, Ohio
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2013

Tayra and Jackie were working both nights of my stay (Oct. 8th and 9th). They were so helpful, friendly and accommodating. The rooms were clean and the hotel was quiet. I will be requesting this hotel when I come back again for work.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mbg416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 11 October 2013
Thank you for recognizing Tayra and Jackie and for choosing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 9 October 2013

I recently stayed at this Houston HIE. It was clean and the staff was friendly. Jackie Campbell was my guest service agent and she recommended the best restaurant. She was so helpful and pleasant to deal with during my stay.

  • Stayed September 2013, travelled on business
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Helpful?
Thank 766reneeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 10 October 2013
Thank you for choosing to stay with us and for taking the time to recognize Jackie. We look forward to serving you again soon.
Charlie Madden: General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 October 2013

This hotel has got to have the best customer service ever! The front desk ladies were so nice and friendly. Belinda & Tina kept a smile! The rooms were nice and cozy, and Ashanti even cleaned my room before the housekeepers came in and I really appreciated her for that! Sue always offered fresh breakfast and kept me laughing and Darren came and fixed the door ASAP! I loved my stay and will be back

  • Stayed October 2013
    • Value
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Helpful?
Thank Shelly7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 7 October 2013
Shelly:
Thank you for your kind review and for recognizing Belinda, Tina, Ashanti, Sue and Darren. We appreciate your choosing our hotel when you are in the area a look forward to seeing you again soon.
Charlie Madden
General Manager
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New Orleans, Louisiana
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2013

I stayed at the hotel for 2 nights on business and I found the staff to be very friendly and helpful. Belinda at the front desk was very helpful. She even offered to Goggle and print my directions to the airport for me. Sue who was running the breakfast area was very nice and helpful also in helping with the directions. Her breakfast was the best I had ever had at a hotel continental breakfast. Very impressed. I learned she is from New Orleans and that is where I was visiting from, so we had alot to talk about.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 3 October 2013
Holly:
Thank you for taking the time to review your experience at our hotel and for recognizing Belinda and Sue. They really are what makes a difference at this hotel. We hope to see you again soon.
Charlie Madden: General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 30 September 2013

Belinda at the front desk has a nice personality, I love sue's brefast her jokes and especially her lemonade. and Ashanti is very nice also. I love the crew at the Holiday Inn express. I would like to go go to other Hotel s in the world and have a good experience like I had at the Holiday Inn express I was so impressedf with the Hospitality

Room Tip: Talk to Belinda at the front desk she will help you with all your needs
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  • Stayed August 2013, travelled with family
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Helpful?
Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, 1 October 2013
Thank you for taking the time to write about your experience and for recognizing Belinda, Sue and Ashanti. They truly make a difference at this hotel.
Charlie Madden: General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson Houston Northwest

Property: Country Inn & Suites by Carlson Houston Northwest
Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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