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“Quiet and clean”

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BEST WESTERN PLUS Northwest Inn & Suites
Ranked #153 of 504 Hotels in Houston
Certificate of Excellence
Pittsburgh Area
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Quiet and clean”
Reviewed 12 July 2013

Our room was very quiet (3 floor end of the hall) and the room was clean. The breakfast area was probably half of the size that it should be - we stayed two nights and neither morning were there seats/tables to accomodate everybody there. I would say that they can expand into the 'sitting' area of the front lobby. The pool (we didn't use it) was small. We had considered using it one evening - but with just one family in the pool - it looked as though it was already at capacity. Would stay again - but really we only used this property to sleep.

Room Tip: We asked for a high floor away from the elevator...and our room was quiet. Found it ood though...no...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, General Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 13 July 2013
Dear guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hasu Patel
General Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 reviews from our community

Traveller rating
    59
    56
    17
    7
    4
See reviews for
26
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17
67
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Waco, Texas
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 June 2013

We recently moved from Houston but returned to visit friends. We wanted to stay on the northwest side and chose the Best Western Plus. It has been years since we stayed at a Best Western and if this hotel is indicative of the chain, they have really improved. We have stayed at many hotels that have higher ratings and prices but this one beat them out. The rate included wi-fi and a nice breakfast and juice. The room had a mini-refrigerator and, as a nice touch, a ceiling fan. The room was larger than many we have stayed in and was very clean. The staff was very professional upon check-in and explained the amenities offered. We will stay here on future visits to Houston.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 6 June 2013
Dear Mr. Charles

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granville
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 May 2013

The suite was very comfortable. Always wish they would have extra towel sets available in the room. We have no complaints. Checked in late and was happy to have all the room. The room was clean and the king bed was comfortable.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 21 May 2013
Dear Daniel S,

Thank you for completing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.


Sincerely,

Luis Nelson
Assistant Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalispell, Montana
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 April 2013

This hotel is in an awkward location (one way access) with a steep driveway (you better slow down!), but the service is good, the beds are comfortable, and the property is clean.
The neighborhood isn't the greatest, but security cameras monitor the lots, and I didn't have any trouble. Restaurants require a drive - there is pizza delivery to the hotel, but I didn't use it.
I will stay here again if I venture this way.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nwmontanagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, General Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 29 April 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Hasu Patel
General Manager
BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Charles, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 April 2013

Recently stayed at this hotel in early March and loved it. The receptionists were so kind to us. Although checking in took a little long because there were a few guests ahead of us, the stay was lovely. The rooms were so nice and comfortable. Just what my family and I needed. The breakfast was on point. And their breakfast area and lobby area is so big so there's plenty of space for everyone. Parking was great because the parking lot is also big so we were able to park our big van in the very back away from the other cars. The pool was very fun. The kids loved it! Used the pool around 3-4 times during the stay. I recommend this hotel to anyone especially those with a family.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RebeccaJ65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, General Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 10 April 2013
Dear RebeccaJ65,

Thank you for submitting a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to submit a review. We appreciate your loyalty to our brand.

Luis Nelson
Assistant General Manager
Best Western Plus Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2013 via mobile

I went to Texas for a wedding and we stayed there for 4 days. The place was nice and clean and breakfast was a big bonus. I only wished they had a heated pool. Great location and I enjoyed my stay. Do recommend.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jaydentd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review, 9 April 2013
Dear jaydentd,

Thank you for submitting a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to submit a review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Northwest Inn & Suites

Property: BEST WESTERN PLUS Northwest Inn & Suites
Address: 11611 Northwest Fwy, Houston, TX 77092-6257
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#50 Best Value Hotel in Houston
#91 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Northwest Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western

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