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“Good Location, helpful staff”

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Best Western Plus Northwest Inn & Suites
Ranked #160 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 3 August 2013

Stayed here while my daughter participated in a clinical trial at the Texas Medical Center. The hotel was located between the airport and medical center. It was easy access. Other then when we checked in every one was friendly and helpful.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 5 August 2013

Dear Lisa Rushin,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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107 - 113 of 161 reviews

Reviewed 30 July 2013

Great comfortable room for business trip High speed internet works well and is dependable and fast even if your are not of the first floor. Management has improved at this location over the past year substantially. I have used this hotel often for business travel during the past four to five years.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Best Western
Thank Leann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 5 August 2013

Dear Leann R.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

Excellent services and location. Very clean good breakfast and I will stay every time I travel to Houston. Staff very helpful, ceiling fans in the rooms, King smoking rooms good for some smoking travelers and not under standards because you are a smoker, our money is the same as non smokers.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Best Western
1  Thank Celeste G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, General Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 22 July 2013

Dear Celeste Gaston,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hasu Patel
General Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

Our room was very quiet (3 floor end of the hall) and the room was clean. The breakfast area was probably half of the size that it should be - we stayed two nights and neither morning were there seats/tables to accomodate everybody there. I would say that they can expand into the 'sitting' area of the front lobby. The pool (we didn't use it) was small. We had considered using it one evening - but with just one family in the pool - it looked as though it was already at capacity. Would stay again - but really we only used this property to sleep.

Room Tip: We asked for a high floor away from the elevator...and our room was quiet. Found it ood though...no...
See more room tips
  • Stayed: July 2013, travelled with family
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Thank Jacqui G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, General Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 13 July 2013

Dear guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Hasu Patel
General Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Michele C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HasuP_12, General Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 13 July 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2013

We recently moved from Houston but returned to visit friends. We wanted to stay on the northwest side and chose the Best Western Plus. It has been years since we stayed at a Best Western and if this hotel is indicative of the chain, they have really improved. We have stayed at many hotels that have higher ratings and prices but this one beat them out. The rate included wi-fi and a nice breakfast and juice. The room had a mini-refrigerator and, as a nice touch, a ceiling fan. The room was larger than many we have stayed in and was very clean. The staff was very professional upon check-in and explained the amenities offered. We will stay here on future visits to Houston.

  • Stayed: April 2013, travelled with family
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2  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 6 June 2013

Dear Mr. Charles

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

The suite was very comfortable. Always wish they would have extra towel sets available in the room. We have no complaints. Checked in late and was happy to have all the room. The room was clean and the king bed was comfortable.

  • Stayed: May 2013, travelled as a couple
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1  Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis N, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 21 May 2013

Dear Daniel S,

Thank you for completing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.


Sincerely,

Luis Nelson
Assistant Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Northwest Inn & Suites

Address: 11611 Northwest Fwy, Houston, TX 77092-6257
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#42 Best Value Hotel in Houston
#91 Business Hotel in Houston
Price Range: £55 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Northwest Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western

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