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“Excellent, but...”

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Best Western Plus Northwest Inn & Suites
Ranked #172 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 11 November 2013

We stayed at this hotel for three nights and for most of the time it was most enjoyable. The rooms are spacious, clean and tidy and well maintained. Breakfast was well presented and there was plenty of choice. Wifi was stable and quick. There are plenty of restaurants with a short drive. Reception was as helpful as could be, but our room was next to the conference room where there is an external fan unit that on the third night kept starting and stopping quite noisily and disturbed our sleep! In fairness to the receptionist, whilst she couldn't stop the noise she offered to change our room. Enjoy the hotel but ask for a room away from the conference room!

Room Tip: Stay away from the conference room
  • Stayed: November 2013, travelled as a couple
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Thank Blackpoolwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 13 November 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.


Sincerely,
Ajay Ahir
Property Manager
Best Western PLUS, Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (151)
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92 - 98 of 151 reviews

Reviewed 10 October 2013

First time stay at this hotel on Northwest Highway. Convenient, very comfortable, plenty of space, plenty of outlets for charging devices, strong and stable Wi-Fi, really good breakfast. Very well kept property. Friendly, helpful staff. Lots of food options and shopping within easy driving distance.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Best Western
Thank EARL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 20 October 2013

Dear Earl B,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

What a beautiful hotel and great looking room! Mid-week happy hour was a great idea. And a hot breakfast every morning was a bonus. Close to great restaurants. Business center with printers helped. Mini-fridge kept my beverages very cold. Easy access to major highways. Can't ask for much more than that!

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Best Western
Thank Whitney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 6 October 2013

Dear Whitney,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2013

From the moment we entered the lobby, the atmosphere was perfect. The smile at the reception desk and the pleaseant manner in whcih we were welcomed set the tone for the rest of our stay. The room was clean, everything we needed was there without having to ask. I would recommend this hotel to everyone and plan to stay there next year as well.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Best Western
3  Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 9 September 2013

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

Was attending a wedding in Houston so went there with some of my family members. The staff at this particular location was exceptionally courteous. One of the reasons I chose this location was the elevator. I had one of my parents travelling with me who can't walk up the stairs too often during the day. With our busy schedule, that would have happened too often. Included breakfast was very good. A bit more hot food options for vegetarians would have certainly made it even more pleasing. Overall an excellent stay.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Arsalan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 4 September 2013

Dear Arsalan B,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

Stayed here while my daughter participated in a clinical trial at the Texas Medical Center. The hotel was located between the airport and medical center. It was easy access. Other then when we checked in every one was friendly and helpful.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 5 August 2013

Dear Lisa Rushin,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

Great comfortable room for business trip High speed internet works well and is dependable and fast even if your are not of the first floor. Management has improved at this location over the past year substantially. I have used this hotel often for business travel during the past four to five years.

  • Stayed: July 2013, travelled on business
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank Leann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HasuP_12, Manager at Best Western Plus Northwest Inn & Suites, responded to this reviewResponded 5 August 2013

Dear Leann R.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713-290-1400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ajay Ahir
Manager
BEST WESTERN PLUS Northwest Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Northwest Inn & Suites

Address: 11611 Northwest Fwy, Houston, TX 77092
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#37 Best Value Hotel in Houston
#91 Business Hotel in Houston
Price Range: £63 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Northwest Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western

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