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“NW Houston Value”

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Best Western Plus Northwest Inn & Suites
Ranked #168 of 506 Hotels in Houston
Certificate of Excellence
Victoria
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“NW Houston Value”
Reviewed 30 March 2014

This hotel though a little dated, was very clean and rooms updated. Bed was extremely comfortable, washroom was spotless with good quality ammenities. Breakfast was average, small area and limited breakfast choices, however, had everything I needed. Price was very reasonable and hotel was very quiet. Would definately stay here again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 reviews from our community

Traveller rating
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    56
    17
    7
    4
See reviews for
26
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
silsbee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

2 different stays a year apart. Vehicle broken into both times. This time got 11 total vehicles. cars parked within 100 feet of lobby. Criminals made several passes by lobby while transferring stolen goods without attendant notice????

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Keith Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 27 March 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 March 2014

The hotel was very neat and clean, The staff was friendly enough. The room was quite large. I had the jacuzzi tub suite. I really liked it & had a long soak in the tub, I didn't use the jets becaue they seemed loud. The roon had a king bed, sofa, desk, big tv, fridge & microwave. I didn't go to the free breakfast but saw the waffle iron in the lobby. I would definitely stay at this hotel again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 637paigeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge LA, United States
2 reviews
Reviewed 17 March 2014

The hotel itself is great! Very clean rooms and central areas. Staff courteous and helpful. Was convenient for me as my business work was only a half mile away, but traveling in the evening is awful! Traffic is at a standstill in the area until after 7:00, but that isn't the fault of the hotel. We did lose power at the hotel twice. This was not an area issue; the hotel was the only building without power, so it has to be something with the service to the hotel. Staff said this had happened before.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Duane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middle Tennessee
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 March 2014

Took a chance on this facility as it was new and close to the office I was visiting. Location for being close to downtown and out 290 N was pretty good.

Staff was extremely friendly and very eager to assist.

Room was spacious and clean; decent bath amenities and a cold fridge and good microwave. Wifi was pretty quick and very stable.

One deduct on the facility. On Tuesday night while trying to finish and send some documents, the power went out. Not the area, just the facility. After three hours, the power came back on and I was able to finish around 1:30 a.m. with a 7:30 a.m. meeting. Around 4 a.m., the power went off again and was still off went I left for the day.

Again, the staff was very eager to make things as comfortable as possible, however, I was surprised when I checked out two days later that no adjustment had been made to the bill. More than a bit disappointed.

Return to the same office for four days this week and I'll give them another shot.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 19 March 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bryan, United States
1 review
Reviewed 14 March 2014

We thoroughly enjoyed our trip to this hotel. They allowed us to check in a little early because our toddler son needed a nap. The room was spacious and very clean. My only complaint was the lack of water pressure in the shower, but we had a detachable shower head that was probably not in very room.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brittany B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 15 March 2014
We appreciate your kind comments and are glad you enjoyed your stay :)

Please do not hesitate to contact us if there is anything we can assist you with in the future.

Hope to see you again, soon.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
granbury, tx
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 March 2014

The appearance of the lobby, and the cleanliness of the room was fine. The problem came when the electricity went out about 7:30 in the evening and stayed off until about 10:45 pm. I could not watch tv, use the internet, take a shower (too dark, and no hot water), or read a book. When I got up the next morning there was no electricity again. There was no coffee, no juice, and no hot breakfast. There was no manager on the property to talk with about compensation. The next day I received a $15 credit for "inconvenience". They called this a 20% refund, but $15 is not 20% of the $90 that we paid. I consider this amount totally inadequate for the inconvenience.. There was also a shortage of towels in the room, but this didn't really matter since we couldn't take a shower anyway. Had there been some communication about when the power would be back on, or had a manager been on duty at check out I might have better things to say about my stay. Right now, all I can say is that the people here do not care about their guests.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank nanski3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay A, Manager at Best Western Plus Northwest Inn & Suites, responded to this review, 14 March 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Our deepest apologies for the inconvenience caused to you due to the unforeseen electrical outrage during your recent stay with us. We did everything within our available resources to brought back the power within a short time. We also appreciate your understanding into this kind of situation, once again please accept our sincere apology.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 713-290-1400.




Sincerely,
Ajay Ahir
Manager

BEST WESTERN PLUS Northwest Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Northwest Inn & Suites

Property: Best Western Plus Northwest Inn & Suites
Address: 11611 Northwest Fwy, Houston, TX 77092
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#91 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Northwest Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western

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