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“WOW!!”

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Royal Sonesta Houston Galleria
Ranked #16 of 515 Hotels in Houston
Certificate of Excellence
global
Level 1 Contributor
3 reviews
3 hotel reviews
“WOW!!”
Reviewed 18 November 2013

Quality Customer Service is a lost art, but these guys seem to have found it! I believe in reading reviews and noticed much disparity about the service. Some complained of the renovation while still acknowledging the quality service. I took a gamble and "WOW". From start to finish I was given the Royal treatment! The "continental breakfast", that included authentic Polish Sausage, was so good I sought to contract the caterer for an upcoming event! The rooms were great, the location was great, but mostly I was treated like they wanted me there. You don't see this much anymore! This is my new Houston FAVORITE!

Room Tip: The lounge experience on the 23rd floor is to die for. Very impressive, and the food is GREAT! Anyt...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trinity c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review, 22 November 2013
Dear Trinity C,

Thank you for your kind comments regarding the level of service received during your recent stay with us. We believe everyone should feel as if they are receiving the "Royal Treatment” and we work hard to do everything we can to exceed our guests' needs and expectations. We are glad to hear that you were able to experience our exclusive club lounge. We are honored to be your "new Houston FAVORITE" and look forward to welcoming you back to the Royal Sonesta Houston.

Sincerely,

Arvin Missick 713-627-7600, ext. 2809
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Sonesta Houston Galleria

Property: Royal Sonesta Houston Galleria
Address: 2222 West Loop S, Houston, TX 77027-3502
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Houston
#14 Business Hotel in Houston
#34 Romantic Hotel in Houston
#48 Family Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Royal Sonesta Houston Galleria 4*
Number of rooms: 485
Official Description (provided by the hotel):
Casual sophistication with modern appeal are what you’ll find at the Royal Sonesta Houston Galleria. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at the Royal Sonesta Houston Galleria hotel. ... more   less 
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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